// Copyright 2022 Luca Casonato. All rights reserved. MIT license.
/**
 * Contact Center AI Insights API Client for Deno
 * ==============================================
 * 
 * 
 * 
 * Docs: https://cloud.google.com/contact-center/insights/docs
 * Source: https://googleapis.deno.dev/v1/contactcenterinsights:v1.ts
 */

import { auth, CredentialsClient, GoogleAuth, request } from "/_/base@v1/mod.ts";
export { auth, GoogleAuth };
export type { CredentialsClient };

export class ContactCenterInsights {
  #client: CredentialsClient | undefined;
  #baseUrl: string;

  constructor(client?: CredentialsClient, baseUrl: string = "https://contactcenterinsights.googleapis.com/") {
    this.#client = client;
    this.#baseUrl = baseUrl;
  }

  /**
   * Creates a analysis rule.
   *
   * @param parent Required. The parent resource of the analysis rule. Required. The location to create a analysis rule for. Format: `projects//locations/` or `projects//locations/`
   */
  async projectsLocationsAnalysisRulesCreate(parent: string, req: GoogleCloudContactcenterinsightsV1AnalysisRule): Promise<GoogleCloudContactcenterinsightsV1AnalysisRule> {
    const url = new URL(`${this.#baseUrl}v1/${ parent }/analysisRules`);
    const body = JSON.stringify(req);
    const data = await request(url.href, {
      client: this.#client,
      method: "POST",
      body,
    });
    return data as GoogleCloudContactcenterinsightsV1AnalysisRule;
  }

  /**
   * Deletes a analysis rule.
   *
   * @param name Required. The name of the analysis rule to delete.
   */
  async projectsLocationsAnalysisRulesDelete(name: string): Promise<GoogleProtobufEmpty> {
    const url = new URL(`${this.#baseUrl}v1/${ name }`);
    const data = await request(url.href, {
      client: this.#client,
      method: "DELETE",
    });
    return data as GoogleProtobufEmpty;
  }

  /**
   * Get a analysis rule.
   *
   * @param name Required. The name of the AnalysisRule to get.
   */
  async projectsLocationsAnalysisRulesGet(name: string): Promise<GoogleCloudContactcenterinsightsV1AnalysisRule> {
    const url = new URL(`${this.#baseUrl}v1/${ name }`);
    const data = await request(url.href, {
      client: this.#client,
      method: "GET",
    });
    return data as GoogleCloudContactcenterinsightsV1AnalysisRule;
  }

  /**
   * Lists analysis rules.
   *
   * @param parent Required. The parent resource of the analysis rules.
   */
  async projectsLocationsAnalysisRulesList(parent: string, opts: ProjectsLocationsAnalysisRulesListOptions = {}): Promise<GoogleCloudContactcenterinsightsV1ListAnalysisRulesResponse> {
    const url = new URL(`${this.#baseUrl}v1/${ parent }/analysisRules`);
    if (opts.pageSize !== undefined) {
      url.searchParams.append("pageSize", String(opts.pageSize));
    }
    if (opts.pageToken !== undefined) {
      url.searchParams.append("pageToken", String(opts.pageToken));
    }
    const data = await request(url.href, {
      client: this.#client,
      method: "GET",
    });
    return data as GoogleCloudContactcenterinsightsV1ListAnalysisRulesResponse;
  }

  /**
   * Updates a analysis rule.
   *
   * @param name Identifier. The resource name of the analysis rule. Format: projects/{project}/locations/{location}/analysisRules/{analysis_rule}
   */
  async projectsLocationsAnalysisRulesPatch(name: string, req: GoogleCloudContactcenterinsightsV1AnalysisRule, opts: ProjectsLocationsAnalysisRulesPatchOptions = {}): Promise<GoogleCloudContactcenterinsightsV1AnalysisRule> {
    opts = serializeProjectsLocationsAnalysisRulesPatchOptions(opts);
    const url = new URL(`${this.#baseUrl}v1/${ name }`);
    if (opts.updateMask !== undefined) {
      url.searchParams.append("updateMask", String(opts.updateMask));
    }
    const body = JSON.stringify(req);
    const data = await request(url.href, {
      client: this.#client,
      method: "PATCH",
      body,
    });
    return data as GoogleCloudContactcenterinsightsV1AnalysisRule;
  }

  /**
   * Creates an analysis. The long running operation is done when the analysis
   * has completed.
   *
   * @param parent Required. The parent resource of the analysis.
   */
  async projectsLocationsAuthorizedViewSetsAuthorizedViewsConversationsAnalysesCreate(parent: string, req: GoogleCloudContactcenterinsightsV1Analysis): Promise<GoogleLongrunningOperation> {
    const url = new URL(`${this.#baseUrl}v1/${ parent }/analyses`);
    const body = JSON.stringify(req);
    const data = await request(url.href, {
      client: this.#client,
      method: "POST",
      body,
    });
    return data as GoogleLongrunningOperation;
  }

  /**
   * Deletes an analysis.
   *
   * @param name Required. The name of the analysis to delete.
   */
  async projectsLocationsAuthorizedViewSetsAuthorizedViewsConversationsAnalysesDelete(name: string): Promise<GoogleProtobufEmpty> {
    const url = new URL(`${this.#baseUrl}v1/${ name }`);
    const data = await request(url.href, {
      client: this.#client,
      method: "DELETE",
    });
    return data as GoogleProtobufEmpty;
  }

  /**
   * Gets an analysis.
   *
   * @param name Required. The name of the analysis to get.
   */
  async projectsLocationsAuthorizedViewSetsAuthorizedViewsConversationsAnalysesGet(name: string): Promise<GoogleCloudContactcenterinsightsV1Analysis> {
    const url = new URL(`${this.#baseUrl}v1/${ name }`);
    const data = await request(url.href, {
      client: this.#client,
      method: "GET",
    });
    return data as GoogleCloudContactcenterinsightsV1Analysis;
  }

  /**
   * Lists analyses.
   *
   * @param parent Required. The parent resource of the analyses.
   */
  async projectsLocationsAuthorizedViewSetsAuthorizedViewsConversationsAnalysesList(parent: string, opts: ProjectsLocationsAuthorizedViewSetsAuthorizedViewsConversationsAnalysesListOptions = {}): Promise<GoogleCloudContactcenterinsightsV1ListAnalysesResponse> {
    const url = new URL(`${this.#baseUrl}v1/${ parent }/analyses`);
    if (opts.filter !== undefined) {
      url.searchParams.append("filter", String(opts.filter));
    }
    if (opts.pageSize !== undefined) {
      url.searchParams.append("pageSize", String(opts.pageSize));
    }
    if (opts.pageToken !== undefined) {
      url.searchParams.append("pageToken", String(opts.pageToken));
    }
    const data = await request(url.href, {
      client: this.#client,
      method: "GET",
    });
    return data as GoogleCloudContactcenterinsightsV1ListAnalysesResponse;
  }

  /**
   * Analyzes multiple conversations in a single request.
   *
   * @param parent Required. The parent resource to create analyses in.
   */
  async projectsLocationsAuthorizedViewSetsAuthorizedViewsConversationsBulkAnalyze(parent: string, req: GoogleCloudContactcenterinsightsV1BulkAnalyzeConversationsRequest): Promise<GoogleLongrunningOperation> {
    const url = new URL(`${this.#baseUrl}v1/${ parent }/conversations:bulkAnalyze`);
    const body = JSON.stringify(req);
    const data = await request(url.href, {
      client: this.#client,
      method: "POST",
      body,
    });
    return data as GoogleLongrunningOperation;
  }

  /**
   * Gets conversation statistics.
   *
   * @param location Required. The location of the conversations.
   */
  async projectsLocationsAuthorizedViewSetsAuthorizedViewsConversationsCalculateStats(location: string, opts: ProjectsLocationsAuthorizedViewSetsAuthorizedViewsConversationsCalculateStatsOptions = {}): Promise<GoogleCloudContactcenterinsightsV1CalculateStatsResponse> {
    const url = new URL(`${this.#baseUrl}v1/${ location }/conversations:calculateStats`);
    if (opts.filter !== undefined) {
      url.searchParams.append("filter", String(opts.filter));
    }
    const data = await request(url.href, {
      client: this.#client,
      method: "GET",
    });
    return deserializeGoogleCloudContactcenterinsightsV1CalculateStatsResponse(data);
  }

  /**
   * Deletes a conversation.
   *
   * @param name Required. The name of the conversation to delete.
   */
  async projectsLocationsAuthorizedViewSetsAuthorizedViewsConversationsDelete(name: string, opts: ProjectsLocationsAuthorizedViewSetsAuthorizedViewsConversationsDeleteOptions = {}): Promise<GoogleProtobufEmpty> {
    const url = new URL(`${this.#baseUrl}v1/${ name }`);
    if (opts.force !== undefined) {
      url.searchParams.append("force", String(opts.force));
    }
    const data = await request(url.href, {
      client: this.#client,
      method: "DELETE",
    });
    return data as GoogleProtobufEmpty;
  }

  /**
   * Create feedback label.
   *
   * @param parent Required. The parent resource of the feedback label.
   */
  async projectsLocationsAuthorizedViewSetsAuthorizedViewsConversationsFeedbackLabelsCreate(parent: string, req: GoogleCloudContactcenterinsightsV1FeedbackLabel, opts: ProjectsLocationsAuthorizedViewSetsAuthorizedViewsConversationsFeedbackLabelsCreateOptions = {}): Promise<GoogleCloudContactcenterinsightsV1FeedbackLabel> {
    const url = new URL(`${this.#baseUrl}v1/${ parent }/feedbackLabels`);
    if (opts.feedbackLabelId !== undefined) {
      url.searchParams.append("feedbackLabelId", String(opts.feedbackLabelId));
    }
    const body = JSON.stringify(req);
    const data = await request(url.href, {
      client: this.#client,
      method: "POST",
      body,
    });
    return data as GoogleCloudContactcenterinsightsV1FeedbackLabel;
  }

  /**
   * Delete feedback label.
   *
   * @param name Required. The name of the feedback label to delete.
   */
  async projectsLocationsAuthorizedViewSetsAuthorizedViewsConversationsFeedbackLabelsDelete(name: string): Promise<GoogleProtobufEmpty> {
    const url = new URL(`${this.#baseUrl}v1/${ name }`);
    const data = await request(url.href, {
      client: this.#client,
      method: "DELETE",
    });
    return data as GoogleProtobufEmpty;
  }

  /**
   * Get feedback label.
   *
   * @param name Required. The name of the feedback label to get.
   */
  async projectsLocationsAuthorizedViewSetsAuthorizedViewsConversationsFeedbackLabelsGet(name: string): Promise<GoogleCloudContactcenterinsightsV1FeedbackLabel> {
    const url = new URL(`${this.#baseUrl}v1/${ name }`);
    const data = await request(url.href, {
      client: this.#client,
      method: "GET",
    });
    return data as GoogleCloudContactcenterinsightsV1FeedbackLabel;
  }

  /**
   * List feedback labels.
   *
   * @param parent Required. The parent resource of the feedback labels.
   */
  async projectsLocationsAuthorizedViewSetsAuthorizedViewsConversationsFeedbackLabelsList(parent: string, opts: ProjectsLocationsAuthorizedViewSetsAuthorizedViewsConversationsFeedbackLabelsListOptions = {}): Promise<GoogleCloudContactcenterinsightsV1ListFeedbackLabelsResponse> {
    const url = new URL(`${this.#baseUrl}v1/${ parent }/feedbackLabels`);
    if (opts.filter !== undefined) {
      url.searchParams.append("filter", String(opts.filter));
    }
    if (opts.pageSize !== undefined) {
      url.searchParams.append("pageSize", String(opts.pageSize));
    }
    if (opts.pageToken !== undefined) {
      url.searchParams.append("pageToken", String(opts.pageToken));
    }
    const data = await request(url.href, {
      client: this.#client,
      method: "GET",
    });
    return data as GoogleCloudContactcenterinsightsV1ListFeedbackLabelsResponse;
  }

  /**
   * Update feedback label.
   *
   * @param name Immutable. Resource name of the FeedbackLabel. Format: projects/{project}/locations/{location}/conversations/{conversation}/feedbackLabels/{feedback_label}
   */
  async projectsLocationsAuthorizedViewSetsAuthorizedViewsConversationsFeedbackLabelsPatch(name: string, req: GoogleCloudContactcenterinsightsV1FeedbackLabel, opts: ProjectsLocationsAuthorizedViewSetsAuthorizedViewsConversationsFeedbackLabelsPatchOptions = {}): Promise<GoogleCloudContactcenterinsightsV1FeedbackLabel> {
    opts = serializeProjectsLocationsAuthorizedViewSetsAuthorizedViewsConversationsFeedbackLabelsPatchOptions(opts);
    const url = new URL(`${this.#baseUrl}v1/${ name }`);
    if (opts.updateMask !== undefined) {
      url.searchParams.append("updateMask", String(opts.updateMask));
    }
    const body = JSON.stringify(req);
    const data = await request(url.href, {
      client: this.#client,
      method: "PATCH",
      body,
    });
    return data as GoogleCloudContactcenterinsightsV1FeedbackLabel;
  }

  /**
   * Gets a conversation.
   *
   * @param name Required. The name of the conversation to get.
   */
  async projectsLocationsAuthorizedViewSetsAuthorizedViewsConversationsGet(name: string, opts: ProjectsLocationsAuthorizedViewSetsAuthorizedViewsConversationsGetOptions = {}): Promise<GoogleCloudContactcenterinsightsV1Conversation> {
    const url = new URL(`${this.#baseUrl}v1/${ name }`);
    if (opts.view !== undefined) {
      url.searchParams.append("view", String(opts.view));
    }
    const data = await request(url.href, {
      client: this.#client,
      method: "GET",
    });
    return deserializeGoogleCloudContactcenterinsightsV1Conversation(data);
  }

  /**
   * Lists conversations.
   *
   * @param parent Required. The parent resource of the conversation.
   */
  async projectsLocationsAuthorizedViewSetsAuthorizedViewsConversationsList(parent: string, opts: ProjectsLocationsAuthorizedViewSetsAuthorizedViewsConversationsListOptions = {}): Promise<GoogleCloudContactcenterinsightsV1ListConversationsResponse> {
    const url = new URL(`${this.#baseUrl}v1/${ parent }/conversations`);
    if (opts.filter !== undefined) {
      url.searchParams.append("filter", String(opts.filter));
    }
    if (opts.orderBy !== undefined) {
      url.searchParams.append("orderBy", String(opts.orderBy));
    }
    if (opts.pageSize !== undefined) {
      url.searchParams.append("pageSize", String(opts.pageSize));
    }
    if (opts.pageToken !== undefined) {
      url.searchParams.append("pageToken", String(opts.pageToken));
    }
    if (opts.view !== undefined) {
      url.searchParams.append("view", String(opts.view));
    }
    const data = await request(url.href, {
      client: this.#client,
      method: "GET",
    });
    return deserializeGoogleCloudContactcenterinsightsV1ListConversationsResponse(data);
  }

  /**
   * Starts asynchronous cancellation on a long-running operation. The server
   * makes a best effort to cancel the operation, but success is not guaranteed.
   * If the server doesn't support this method, it returns
   * `google.rpc.Code.UNIMPLEMENTED`. Clients can use Operations.GetOperation or
   * other methods to check whether the cancellation succeeded or whether the
   * operation completed despite cancellation. On successful cancellation, the
   * operation is not deleted; instead, it becomes an operation with an
   * Operation.error value with a google.rpc.Status.code of `1`, corresponding
   * to `Code.CANCELLED`.
   *
   * @param name The name of the operation resource to be cancelled.
   */
  async projectsLocationsAuthorizedViewSetsAuthorizedViewsOperationsCancel(name: string): Promise<GoogleProtobufEmpty> {
    const url = new URL(`${this.#baseUrl}v1/${ name }:cancel`);
    const data = await request(url.href, {
      client: this.#client,
      method: "POST",
    });
    return data as GoogleProtobufEmpty;
  }

  /**
   * Gets the latest state of a long-running operation. Clients can use this
   * method to poll the operation result at intervals as recommended by the API
   * service.
   *
   * @param name The name of the operation resource.
   */
  async projectsLocationsAuthorizedViewSetsAuthorizedViewsOperationsGet(name: string): Promise<GoogleLongrunningOperation> {
    const url = new URL(`${this.#baseUrl}v1/${ name }`);
    const data = await request(url.href, {
      client: this.#client,
      method: "GET",
    });
    return data as GoogleLongrunningOperation;
  }

  /**
   * Lists operations that match the specified filter in the request. If the
   * server doesn't support this method, it returns `UNIMPLEMENTED`.
   *
   * @param name The name of the operation's parent resource.
   */
  async projectsLocationsAuthorizedViewSetsAuthorizedViewsOperationsList(name: string, opts: ProjectsLocationsAuthorizedViewSetsAuthorizedViewsOperationsListOptions = {}): Promise<GoogleLongrunningListOperationsResponse> {
    const url = new URL(`${this.#baseUrl}v1/${ name }/operations`);
    if (opts.filter !== undefined) {
      url.searchParams.append("filter", String(opts.filter));
    }
    if (opts.pageSize !== undefined) {
      url.searchParams.append("pageSize", String(opts.pageSize));
    }
    if (opts.pageToken !== undefined) {
      url.searchParams.append("pageToken", String(opts.pageToken));
    }
    const data = await request(url.href, {
      client: this.#client,
      method: "GET",
    });
    return data as GoogleLongrunningListOperationsResponse;
  }

  /**
   * Query metrics.
   *
   * @param location Required. The location of the data. "projects/{project}/locations/{location}"
   */
  async projectsLocationsAuthorizedViewSetsAuthorizedViewsQueryMetrics(location: string, req: GoogleCloudContactcenterinsightsV1QueryMetricsRequest): Promise<GoogleLongrunningOperation> {
    req = serializeGoogleCloudContactcenterinsightsV1QueryMetricsRequest(req);
    const url = new URL(`${this.#baseUrl}v1/${ location }:queryMetrics`);
    const body = JSON.stringify(req);
    const data = await request(url.href, {
      client: this.#client,
      method: "POST",
      body,
    });
    return data as GoogleLongrunningOperation;
  }

  /**
   * Delete feedback labels in bulk using a filter.
   *
   * @param parent Required. The parent resource for new feedback labels.
   */
  async projectsLocationsBulkDeleteFeedbackLabels(parent: string, req: GoogleCloudContactcenterinsightsV1BulkDeleteFeedbackLabelsRequest): Promise<GoogleLongrunningOperation> {
    const url = new URL(`${this.#baseUrl}v1/${ parent }:bulkDeleteFeedbackLabels`);
    const body = JSON.stringify(req);
    const data = await request(url.href, {
      client: this.#client,
      method: "POST",
      body,
    });
    return data as GoogleLongrunningOperation;
  }

  /**
   * Download feedback labels in bulk from an external source. Currently
   * supports exporting Quality AI example conversations with transcripts and
   * question bodies.
   *
   * @param parent Required. The parent resource for new feedback labels.
   */
  async projectsLocationsBulkDownloadFeedbackLabels(parent: string, req: GoogleCloudContactcenterinsightsV1BulkDownloadFeedbackLabelsRequest): Promise<GoogleLongrunningOperation> {
    req = serializeGoogleCloudContactcenterinsightsV1BulkDownloadFeedbackLabelsRequest(req);
    const url = new URL(`${this.#baseUrl}v1/${ parent }:bulkDownloadFeedbackLabels`);
    const body = JSON.stringify(req);
    const data = await request(url.href, {
      client: this.#client,
      method: "POST",
      body,
    });
    return data as GoogleLongrunningOperation;
  }

  /**
   * Upload feedback labels from an external source in bulk. Currently supports
   * labeling Quality AI example conversations.
   *
   * @param parent Required. The parent resource for new feedback labels.
   */
  async projectsLocationsBulkUploadFeedbackLabels(parent: string, req: GoogleCloudContactcenterinsightsV1BulkUploadFeedbackLabelsRequest): Promise<GoogleLongrunningOperation> {
    const url = new URL(`${this.#baseUrl}v1/${ parent }:bulkUploadFeedbackLabels`);
    const body = JSON.stringify(req);
    const data = await request(url.href, {
      client: this.#client,
      method: "POST",
      body,
    });
    return data as GoogleLongrunningOperation;
  }

  /**
   * Creates an analysis. The long running operation is done when the analysis
   * has completed.
   *
   * @param parent Required. The parent resource of the analysis.
   */
  async projectsLocationsConversationsAnalysesCreate(parent: string, req: GoogleCloudContactcenterinsightsV1Analysis): Promise<GoogleLongrunningOperation> {
    const url = new URL(`${this.#baseUrl}v1/${ parent }/analyses`);
    const body = JSON.stringify(req);
    const data = await request(url.href, {
      client: this.#client,
      method: "POST",
      body,
    });
    return data as GoogleLongrunningOperation;
  }

  /**
   * Deletes an analysis.
   *
   * @param name Required. The name of the analysis to delete.
   */
  async projectsLocationsConversationsAnalysesDelete(name: string): Promise<GoogleProtobufEmpty> {
    const url = new URL(`${this.#baseUrl}v1/${ name }`);
    const data = await request(url.href, {
      client: this.#client,
      method: "DELETE",
    });
    return data as GoogleProtobufEmpty;
  }

  /**
   * Gets an analysis.
   *
   * @param name Required. The name of the analysis to get.
   */
  async projectsLocationsConversationsAnalysesGet(name: string): Promise<GoogleCloudContactcenterinsightsV1Analysis> {
    const url = new URL(`${this.#baseUrl}v1/${ name }`);
    const data = await request(url.href, {
      client: this.#client,
      method: "GET",
    });
    return data as GoogleCloudContactcenterinsightsV1Analysis;
  }

  /**
   * Lists analyses.
   *
   * @param parent Required. The parent resource of the analyses.
   */
  async projectsLocationsConversationsAnalysesList(parent: string, opts: ProjectsLocationsConversationsAnalysesListOptions = {}): Promise<GoogleCloudContactcenterinsightsV1ListAnalysesResponse> {
    const url = new URL(`${this.#baseUrl}v1/${ parent }/analyses`);
    if (opts.filter !== undefined) {
      url.searchParams.append("filter", String(opts.filter));
    }
    if (opts.pageSize !== undefined) {
      url.searchParams.append("pageSize", String(opts.pageSize));
    }
    if (opts.pageToken !== undefined) {
      url.searchParams.append("pageToken", String(opts.pageToken));
    }
    const data = await request(url.href, {
      client: this.#client,
      method: "GET",
    });
    return data as GoogleCloudContactcenterinsightsV1ListAnalysesResponse;
  }

  /**
   * Analyzes multiple conversations in a single request.
   *
   * @param parent Required. The parent resource to create analyses in.
   */
  async projectsLocationsConversationsBulkAnalyze(parent: string, req: GoogleCloudContactcenterinsightsV1BulkAnalyzeConversationsRequest): Promise<GoogleLongrunningOperation> {
    const url = new URL(`${this.#baseUrl}v1/${ parent }/conversations:bulkAnalyze`);
    const body = JSON.stringify(req);
    const data = await request(url.href, {
      client: this.#client,
      method: "POST",
      body,
    });
    return data as GoogleLongrunningOperation;
  }

  /**
   * Deletes multiple conversations in a single request.
   *
   * @param parent Required. The parent resource to delete conversations from. Format: projects/{project}/locations/{location}
   */
  async projectsLocationsConversationsBulkDelete(parent: string, req: GoogleCloudContactcenterinsightsV1BulkDeleteConversationsRequest): Promise<GoogleLongrunningOperation> {
    const url = new URL(`${this.#baseUrl}v1/${ parent }/conversations:bulkDelete`);
    const body = JSON.stringify(req);
    const data = await request(url.href, {
      client: this.#client,
      method: "POST",
      body,
    });
    return data as GoogleLongrunningOperation;
  }

  /**
   * Gets conversation statistics.
   *
   * @param location Required. The location of the conversations.
   */
  async projectsLocationsConversationsCalculateStats(location: string, opts: ProjectsLocationsConversationsCalculateStatsOptions = {}): Promise<GoogleCloudContactcenterinsightsV1CalculateStatsResponse> {
    const url = new URL(`${this.#baseUrl}v1/${ location }/conversations:calculateStats`);
    if (opts.filter !== undefined) {
      url.searchParams.append("filter", String(opts.filter));
    }
    const data = await request(url.href, {
      client: this.#client,
      method: "GET",
    });
    return deserializeGoogleCloudContactcenterinsightsV1CalculateStatsResponse(data);
  }

  /**
   * Creates a conversation. Note that this method does not support audio
   * transcription or redaction. Use `conversations.upload` instead.
   *
   * @param parent Required. The parent resource of the conversation.
   */
  async projectsLocationsConversationsCreate(parent: string, req: GoogleCloudContactcenterinsightsV1Conversation, opts: ProjectsLocationsConversationsCreateOptions = {}): Promise<GoogleCloudContactcenterinsightsV1Conversation> {
    req = serializeGoogleCloudContactcenterinsightsV1Conversation(req);
    const url = new URL(`${this.#baseUrl}v1/${ parent }/conversations`);
    if (opts.conversationId !== undefined) {
      url.searchParams.append("conversationId", String(opts.conversationId));
    }
    const body = JSON.stringify(req);
    const data = await request(url.href, {
      client: this.#client,
      method: "POST",
      body,
    });
    return deserializeGoogleCloudContactcenterinsightsV1Conversation(data);
  }

  /**
   * Deletes a conversation.
   *
   * @param name Required. The name of the conversation to delete.
   */
  async projectsLocationsConversationsDelete(name: string, opts: ProjectsLocationsConversationsDeleteOptions = {}): Promise<GoogleProtobufEmpty> {
    const url = new URL(`${this.#baseUrl}v1/${ name }`);
    if (opts.force !== undefined) {
      url.searchParams.append("force", String(opts.force));
    }
    const data = await request(url.href, {
      client: this.#client,
      method: "DELETE",
    });
    return data as GoogleProtobufEmpty;
  }

  /**
   * Create feedback label.
   *
   * @param parent Required. The parent resource of the feedback label.
   */
  async projectsLocationsConversationsFeedbackLabelsCreate(parent: string, req: GoogleCloudContactcenterinsightsV1FeedbackLabel, opts: ProjectsLocationsConversationsFeedbackLabelsCreateOptions = {}): Promise<GoogleCloudContactcenterinsightsV1FeedbackLabel> {
    const url = new URL(`${this.#baseUrl}v1/${ parent }/feedbackLabels`);
    if (opts.feedbackLabelId !== undefined) {
      url.searchParams.append("feedbackLabelId", String(opts.feedbackLabelId));
    }
    const body = JSON.stringify(req);
    const data = await request(url.href, {
      client: this.#client,
      method: "POST",
      body,
    });
    return data as GoogleCloudContactcenterinsightsV1FeedbackLabel;
  }

  /**
   * Delete feedback label.
   *
   * @param name Required. The name of the feedback label to delete.
   */
  async projectsLocationsConversationsFeedbackLabelsDelete(name: string): Promise<GoogleProtobufEmpty> {
    const url = new URL(`${this.#baseUrl}v1/${ name }`);
    const data = await request(url.href, {
      client: this.#client,
      method: "DELETE",
    });
    return data as GoogleProtobufEmpty;
  }

  /**
   * Get feedback label.
   *
   * @param name Required. The name of the feedback label to get.
   */
  async projectsLocationsConversationsFeedbackLabelsGet(name: string): Promise<GoogleCloudContactcenterinsightsV1FeedbackLabel> {
    const url = new URL(`${this.#baseUrl}v1/${ name }`);
    const data = await request(url.href, {
      client: this.#client,
      method: "GET",
    });
    return data as GoogleCloudContactcenterinsightsV1FeedbackLabel;
  }

  /**
   * List feedback labels.
   *
   * @param parent Required. The parent resource of the feedback labels.
   */
  async projectsLocationsConversationsFeedbackLabelsList(parent: string, opts: ProjectsLocationsConversationsFeedbackLabelsListOptions = {}): Promise<GoogleCloudContactcenterinsightsV1ListFeedbackLabelsResponse> {
    const url = new URL(`${this.#baseUrl}v1/${ parent }/feedbackLabels`);
    if (opts.filter !== undefined) {
      url.searchParams.append("filter", String(opts.filter));
    }
    if (opts.pageSize !== undefined) {
      url.searchParams.append("pageSize", String(opts.pageSize));
    }
    if (opts.pageToken !== undefined) {
      url.searchParams.append("pageToken", String(opts.pageToken));
    }
    const data = await request(url.href, {
      client: this.#client,
      method: "GET",
    });
    return data as GoogleCloudContactcenterinsightsV1ListFeedbackLabelsResponse;
  }

  /**
   * Update feedback label.
   *
   * @param name Immutable. Resource name of the FeedbackLabel. Format: projects/{project}/locations/{location}/conversations/{conversation}/feedbackLabels/{feedback_label}
   */
  async projectsLocationsConversationsFeedbackLabelsPatch(name: string, req: GoogleCloudContactcenterinsightsV1FeedbackLabel, opts: ProjectsLocationsConversationsFeedbackLabelsPatchOptions = {}): Promise<GoogleCloudContactcenterinsightsV1FeedbackLabel> {
    opts = serializeProjectsLocationsConversationsFeedbackLabelsPatchOptions(opts);
    const url = new URL(`${this.#baseUrl}v1/${ name }`);
    if (opts.updateMask !== undefined) {
      url.searchParams.append("updateMask", String(opts.updateMask));
    }
    const body = JSON.stringify(req);
    const data = await request(url.href, {
      client: this.#client,
      method: "PATCH",
      body,
    });
    return data as GoogleCloudContactcenterinsightsV1FeedbackLabel;
  }

  /**
   * Gets a conversation.
   *
   * @param name Required. The name of the conversation to get.
   */
  async projectsLocationsConversationsGet(name: string, opts: ProjectsLocationsConversationsGetOptions = {}): Promise<GoogleCloudContactcenterinsightsV1Conversation> {
    const url = new URL(`${this.#baseUrl}v1/${ name }`);
    if (opts.view !== undefined) {
      url.searchParams.append("view", String(opts.view));
    }
    const data = await request(url.href, {
      client: this.#client,
      method: "GET",
    });
    return deserializeGoogleCloudContactcenterinsightsV1Conversation(data);
  }

  /**
   * Imports conversations and processes them according to the user's
   * configuration.
   *
   * @param parent Required. The parent resource for new conversations.
   */
  async projectsLocationsConversationsIngest(parent: string, req: GoogleCloudContactcenterinsightsV1IngestConversationsRequest): Promise<GoogleLongrunningOperation> {
    const url = new URL(`${this.#baseUrl}v1/${ parent }/conversations:ingest`);
    const body = JSON.stringify(req);
    const data = await request(url.href, {
      client: this.#client,
      method: "POST",
      body,
    });
    return data as GoogleLongrunningOperation;
  }

  /**
   * Lists conversations.
   *
   * @param parent Required. The parent resource of the conversation.
   */
  async projectsLocationsConversationsList(parent: string, opts: ProjectsLocationsConversationsListOptions = {}): Promise<GoogleCloudContactcenterinsightsV1ListConversationsResponse> {
    const url = new URL(`${this.#baseUrl}v1/${ parent }/conversations`);
    if (opts.filter !== undefined) {
      url.searchParams.append("filter", String(opts.filter));
    }
    if (opts.orderBy !== undefined) {
      url.searchParams.append("orderBy", String(opts.orderBy));
    }
    if (opts.pageSize !== undefined) {
      url.searchParams.append("pageSize", String(opts.pageSize));
    }
    if (opts.pageToken !== undefined) {
      url.searchParams.append("pageToken", String(opts.pageToken));
    }
    if (opts.view !== undefined) {
      url.searchParams.append("view", String(opts.view));
    }
    const data = await request(url.href, {
      client: this.#client,
      method: "GET",
    });
    return deserializeGoogleCloudContactcenterinsightsV1ListConversationsResponse(data);
  }

  /**
   * Updates a conversation.
   *
   * @param name Immutable. The resource name of the conversation. Format: projects/{project}/locations/{location}/conversations/{conversation}
   */
  async projectsLocationsConversationsPatch(name: string, req: GoogleCloudContactcenterinsightsV1Conversation, opts: ProjectsLocationsConversationsPatchOptions = {}): Promise<GoogleCloudContactcenterinsightsV1Conversation> {
    req = serializeGoogleCloudContactcenterinsightsV1Conversation(req);
    opts = serializeProjectsLocationsConversationsPatchOptions(opts);
    const url = new URL(`${this.#baseUrl}v1/${ name }`);
    if (opts.updateMask !== undefined) {
      url.searchParams.append("updateMask", String(opts.updateMask));
    }
    const body = JSON.stringify(req);
    const data = await request(url.href, {
      client: this.#client,
      method: "PATCH",
      body,
    });
    return deserializeGoogleCloudContactcenterinsightsV1Conversation(data);
  }

  /**
   * Create a long-running conversation upload operation. This method differs
   * from `CreateConversation` by allowing audio transcription and optional DLP
   * redaction.
   *
   * @param parent Required. The parent resource of the conversation.
   */
  async projectsLocationsConversationsUpload(parent: string, req: GoogleCloudContactcenterinsightsV1UploadConversationRequest): Promise<GoogleLongrunningOperation> {
    req = serializeGoogleCloudContactcenterinsightsV1UploadConversationRequest(req);
    const url = new URL(`${this.#baseUrl}v1/${ parent }/conversations:upload`);
    const body = JSON.stringify(req);
    const data = await request(url.href, {
      client: this.#client,
      method: "POST",
      body,
    });
    return data as GoogleLongrunningOperation;
  }

  /**
   * Initializes a location-level encryption key specification. An error will
   * result if the location has resources already created before the
   * initialization. After the encryption specification is initialized at a
   * location, it is immutable and all newly created resources under the
   * location will be encrypted with the existing specification.
   *
   * @param name Immutable. The resource name of the encryption key specification resource. Format: projects/{project}/locations/{location}/encryptionSpec
   */
  async projectsLocationsEncryptionSpecInitialize(name: string, req: GoogleCloudContactcenterinsightsV1InitializeEncryptionSpecRequest): Promise<GoogleLongrunningOperation> {
    const url = new URL(`${this.#baseUrl}v1/${ name }:initialize`);
    const body = JSON.stringify(req);
    const data = await request(url.href, {
      client: this.#client,
      method: "POST",
      body,
    });
    return data as GoogleLongrunningOperation;
  }

  /**
   * Gets location-level encryption key specification.
   *
   * @param name Required. The name of the encryption spec resource to get.
   */
  async projectsLocationsGetEncryptionSpec(name: string): Promise<GoogleCloudContactcenterinsightsV1EncryptionSpec> {
    const url = new URL(`${this.#baseUrl}v1/${ name }`);
    const data = await request(url.href, {
      client: this.#client,
      method: "GET",
    });
    return data as GoogleCloudContactcenterinsightsV1EncryptionSpec;
  }

  /**
   * Gets project-level settings.
   *
   * @param name Required. The name of the settings resource to get.
   */
  async projectsLocationsGetSettings(name: string): Promise<GoogleCloudContactcenterinsightsV1Settings> {
    const url = new URL(`${this.#baseUrl}v1/${ name }`);
    const data = await request(url.href, {
      client: this.#client,
      method: "GET",
    });
    return deserializeGoogleCloudContactcenterinsightsV1Settings(data);
  }

  /**
   * Export insights data to a destination defined in the request body.
   *
   * @param parent Required. The parent resource to export data from.
   */
  async projectsLocationsInsightsdataExport(parent: string, req: GoogleCloudContactcenterinsightsV1ExportInsightsDataRequest): Promise<GoogleLongrunningOperation> {
    const url = new URL(`${this.#baseUrl}v1/${ parent }/insightsdata:export`);
    const body = JSON.stringify(req);
    const data = await request(url.href, {
      client: this.#client,
      method: "POST",
      body,
    });
    return data as GoogleLongrunningOperation;
  }

  /**
   * Gets an issue model's statistics.
   *
   * @param issueModel Required. The resource name of the issue model to query against.
   */
  async projectsLocationsIssueModelsCalculateIssueModelStats(issueModel: string): Promise<GoogleCloudContactcenterinsightsV1CalculateIssueModelStatsResponse> {
    const url = new URL(`${this.#baseUrl}v1/${ issueModel }:calculateIssueModelStats`);
    const data = await request(url.href, {
      client: this.#client,
      method: "GET",
    });
    return deserializeGoogleCloudContactcenterinsightsV1CalculateIssueModelStatsResponse(data);
  }

  /**
   * Creates an issue model.
   *
   * @param parent Required. The parent resource of the issue model.
   */
  async projectsLocationsIssueModelsCreate(parent: string, req: GoogleCloudContactcenterinsightsV1IssueModel): Promise<GoogleLongrunningOperation> {
    const url = new URL(`${this.#baseUrl}v1/${ parent }/issueModels`);
    const body = JSON.stringify(req);
    const data = await request(url.href, {
      client: this.#client,
      method: "POST",
      body,
    });
    return data as GoogleLongrunningOperation;
  }

  /**
   * Deletes an issue model.
   *
   * @param name Required. The name of the issue model to delete.
   */
  async projectsLocationsIssueModelsDelete(name: string): Promise<GoogleLongrunningOperation> {
    const url = new URL(`${this.#baseUrl}v1/${ name }`);
    const data = await request(url.href, {
      client: this.#client,
      method: "DELETE",
    });
    return data as GoogleLongrunningOperation;
  }

  /**
   * Deploys an issue model. Returns an error if a model is already deployed.
   * An issue model can only be used in analysis after it has been deployed.
   *
   * @param name Required. The issue model to deploy.
   */
  async projectsLocationsIssueModelsDeploy(name: string, req: GoogleCloudContactcenterinsightsV1DeployIssueModelRequest): Promise<GoogleLongrunningOperation> {
    const url = new URL(`${this.#baseUrl}v1/${ name }:deploy`);
    const body = JSON.stringify(req);
    const data = await request(url.href, {
      client: this.#client,
      method: "POST",
      body,
    });
    return data as GoogleLongrunningOperation;
  }

  /**
   * Exports an issue model to the provided destination.
   *
   * @param name Required. The issue model to export.
   */
  async projectsLocationsIssueModelsExport(name: string, req: GoogleCloudContactcenterinsightsV1ExportIssueModelRequest): Promise<GoogleLongrunningOperation> {
    const url = new URL(`${this.#baseUrl}v1/${ name }:export`);
    const body = JSON.stringify(req);
    const data = await request(url.href, {
      client: this.#client,
      method: "POST",
      body,
    });
    return data as GoogleLongrunningOperation;
  }

  /**
   * Gets an issue model.
   *
   * @param name Required. The name of the issue model to get.
   */
  async projectsLocationsIssueModelsGet(name: string): Promise<GoogleCloudContactcenterinsightsV1IssueModel> {
    const url = new URL(`${this.#baseUrl}v1/${ name }`);
    const data = await request(url.href, {
      client: this.#client,
      method: "GET",
    });
    return data as GoogleCloudContactcenterinsightsV1IssueModel;
  }

  /**
   * Imports an issue model from a Cloud Storage bucket.
   *
   * @param parent Required. The parent resource of the issue model.
   */
  async projectsLocationsIssueModelsImport(parent: string, req: GoogleCloudContactcenterinsightsV1ImportIssueModelRequest): Promise<GoogleLongrunningOperation> {
    const url = new URL(`${this.#baseUrl}v1/${ parent }/issueModels:import`);
    const body = JSON.stringify(req);
    const data = await request(url.href, {
      client: this.#client,
      method: "POST",
      body,
    });
    return data as GoogleLongrunningOperation;
  }

  /**
   * Creates an issue.
   *
   * @param parent Required. The parent resource of the issue.
   */
  async projectsLocationsIssueModelsIssuesCreate(parent: string, req: GoogleCloudContactcenterinsightsV1Issue): Promise<GoogleLongrunningOperation> {
    const url = new URL(`${this.#baseUrl}v1/${ parent }/issues`);
    const body = JSON.stringify(req);
    const data = await request(url.href, {
      client: this.#client,
      method: "POST",
      body,
    });
    return data as GoogleLongrunningOperation;
  }

  /**
   * Deletes an issue.
   *
   * @param name Required. The name of the issue to delete.
   */
  async projectsLocationsIssueModelsIssuesDelete(name: string): Promise<GoogleProtobufEmpty> {
    const url = new URL(`${this.#baseUrl}v1/${ name }`);
    const data = await request(url.href, {
      client: this.#client,
      method: "DELETE",
    });
    return data as GoogleProtobufEmpty;
  }

  /**
   * Gets an issue.
   *
   * @param name Required. The name of the issue to get.
   */
  async projectsLocationsIssueModelsIssuesGet(name: string): Promise<GoogleCloudContactcenterinsightsV1Issue> {
    const url = new URL(`${this.#baseUrl}v1/${ name }`);
    const data = await request(url.href, {
      client: this.#client,
      method: "GET",
    });
    return data as GoogleCloudContactcenterinsightsV1Issue;
  }

  /**
   * Lists issues.
   *
   * @param parent Required. The parent resource of the issue.
   */
  async projectsLocationsIssueModelsIssuesList(parent: string): Promise<GoogleCloudContactcenterinsightsV1ListIssuesResponse> {
    const url = new URL(`${this.#baseUrl}v1/${ parent }/issues`);
    const data = await request(url.href, {
      client: this.#client,
      method: "GET",
    });
    return data as GoogleCloudContactcenterinsightsV1ListIssuesResponse;
  }

  /**
   * Updates an issue.
   *
   * @param name Immutable. The resource name of the issue. Format: projects/{project}/locations/{location}/issueModels/{issue_model}/issues/{issue}
   */
  async projectsLocationsIssueModelsIssuesPatch(name: string, req: GoogleCloudContactcenterinsightsV1Issue, opts: ProjectsLocationsIssueModelsIssuesPatchOptions = {}): Promise<GoogleCloudContactcenterinsightsV1Issue> {
    opts = serializeProjectsLocationsIssueModelsIssuesPatchOptions(opts);
    const url = new URL(`${this.#baseUrl}v1/${ name }`);
    if (opts.updateMask !== undefined) {
      url.searchParams.append("updateMask", String(opts.updateMask));
    }
    const body = JSON.stringify(req);
    const data = await request(url.href, {
      client: this.#client,
      method: "PATCH",
      body,
    });
    return data as GoogleCloudContactcenterinsightsV1Issue;
  }

  /**
   * Lists issue models.
   *
   * @param parent Required. The parent resource of the issue model.
   */
  async projectsLocationsIssueModelsList(parent: string): Promise<GoogleCloudContactcenterinsightsV1ListIssueModelsResponse> {
    const url = new URL(`${this.#baseUrl}v1/${ parent }/issueModels`);
    const data = await request(url.href, {
      client: this.#client,
      method: "GET",
    });
    return data as GoogleCloudContactcenterinsightsV1ListIssueModelsResponse;
  }

  /**
   * Updates an issue model.
   *
   * @param name Immutable. The resource name of the issue model. Format: projects/{project}/locations/{location}/issueModels/{issue_model}
   */
  async projectsLocationsIssueModelsPatch(name: string, req: GoogleCloudContactcenterinsightsV1IssueModel, opts: ProjectsLocationsIssueModelsPatchOptions = {}): Promise<GoogleCloudContactcenterinsightsV1IssueModel> {
    opts = serializeProjectsLocationsIssueModelsPatchOptions(opts);
    const url = new URL(`${this.#baseUrl}v1/${ name }`);
    if (opts.updateMask !== undefined) {
      url.searchParams.append("updateMask", String(opts.updateMask));
    }
    const body = JSON.stringify(req);
    const data = await request(url.href, {
      client: this.#client,
      method: "PATCH",
      body,
    });
    return data as GoogleCloudContactcenterinsightsV1IssueModel;
  }

  /**
   * Undeploys an issue model. An issue model can not be used in analysis after
   * it has been undeployed.
   *
   * @param name Required. The issue model to undeploy.
   */
  async projectsLocationsIssueModelsUndeploy(name: string, req: GoogleCloudContactcenterinsightsV1UndeployIssueModelRequest): Promise<GoogleLongrunningOperation> {
    const url = new URL(`${this.#baseUrl}v1/${ name }:undeploy`);
    const body = JSON.stringify(req);
    const data = await request(url.href, {
      client: this.#client,
      method: "POST",
      body,
    });
    return data as GoogleLongrunningOperation;
  }

  /**
   * List all feedback labels by project number.
   *
   * @param parent Required. The parent resource of all feedback labels per project.
   */
  async projectsLocationsListAllFeedbackLabels(parent: string, opts: ProjectsLocationsListAllFeedbackLabelsOptions = {}): Promise<GoogleCloudContactcenterinsightsV1ListAllFeedbackLabelsResponse> {
    const url = new URL(`${this.#baseUrl}v1/${ parent }:listAllFeedbackLabels`);
    if (opts.filter !== undefined) {
      url.searchParams.append("filter", String(opts.filter));
    }
    if (opts.pageSize !== undefined) {
      url.searchParams.append("pageSize", String(opts.pageSize));
    }
    if (opts.pageToken !== undefined) {
      url.searchParams.append("pageToken", String(opts.pageToken));
    }
    const data = await request(url.href, {
      client: this.#client,
      method: "GET",
    });
    return data as GoogleCloudContactcenterinsightsV1ListAllFeedbackLabelsResponse;
  }

  /**
   * Starts asynchronous cancellation on a long-running operation. The server
   * makes a best effort to cancel the operation, but success is not guaranteed.
   * If the server doesn't support this method, it returns
   * `google.rpc.Code.UNIMPLEMENTED`. Clients can use Operations.GetOperation or
   * other methods to check whether the cancellation succeeded or whether the
   * operation completed despite cancellation. On successful cancellation, the
   * operation is not deleted; instead, it becomes an operation with an
   * Operation.error value with a google.rpc.Status.code of `1`, corresponding
   * to `Code.CANCELLED`.
   *
   * @param name The name of the operation resource to be cancelled.
   */
  async projectsLocationsOperationsCancel(name: string): Promise<GoogleProtobufEmpty> {
    const url = new URL(`${this.#baseUrl}v1/${ name }:cancel`);
    const data = await request(url.href, {
      client: this.#client,
      method: "POST",
    });
    return data as GoogleProtobufEmpty;
  }

  /**
   * Gets the latest state of a long-running operation. Clients can use this
   * method to poll the operation result at intervals as recommended by the API
   * service.
   *
   * @param name The name of the operation resource.
   */
  async projectsLocationsOperationsGet(name: string): Promise<GoogleLongrunningOperation> {
    const url = new URL(`${this.#baseUrl}v1/${ name }`);
    const data = await request(url.href, {
      client: this.#client,
      method: "GET",
    });
    return data as GoogleLongrunningOperation;
  }

  /**
   * Lists operations that match the specified filter in the request. If the
   * server doesn't support this method, it returns `UNIMPLEMENTED`.
   *
   * @param name The name of the operation's parent resource.
   */
  async projectsLocationsOperationsList(name: string, opts: ProjectsLocationsOperationsListOptions = {}): Promise<GoogleLongrunningListOperationsResponse> {
    const url = new URL(`${this.#baseUrl}v1/${ name }/operations`);
    if (opts.filter !== undefined) {
      url.searchParams.append("filter", String(opts.filter));
    }
    if (opts.pageSize !== undefined) {
      url.searchParams.append("pageSize", String(opts.pageSize));
    }
    if (opts.pageToken !== undefined) {
      url.searchParams.append("pageToken", String(opts.pageToken));
    }
    const data = await request(url.href, {
      client: this.#client,
      method: "GET",
    });
    return data as GoogleLongrunningListOperationsResponse;
  }

  /**
   * Creates a phrase matcher.
   *
   * @param parent Required. The parent resource of the phrase matcher. Required. The location to create a phrase matcher for. Format: `projects//locations/` or `projects//locations/`
   */
  async projectsLocationsPhraseMatchersCreate(parent: string, req: GoogleCloudContactcenterinsightsV1PhraseMatcher): Promise<GoogleCloudContactcenterinsightsV1PhraseMatcher> {
    const url = new URL(`${this.#baseUrl}v1/${ parent }/phraseMatchers`);
    const body = JSON.stringify(req);
    const data = await request(url.href, {
      client: this.#client,
      method: "POST",
      body,
    });
    return data as GoogleCloudContactcenterinsightsV1PhraseMatcher;
  }

  /**
   * Deletes a phrase matcher.
   *
   * @param name Required. The name of the phrase matcher to delete.
   */
  async projectsLocationsPhraseMatchersDelete(name: string): Promise<GoogleProtobufEmpty> {
    const url = new URL(`${this.#baseUrl}v1/${ name }`);
    const data = await request(url.href, {
      client: this.#client,
      method: "DELETE",
    });
    return data as GoogleProtobufEmpty;
  }

  /**
   * Gets a phrase matcher.
   *
   * @param name Required. The name of the phrase matcher to get.
   */
  async projectsLocationsPhraseMatchersGet(name: string): Promise<GoogleCloudContactcenterinsightsV1PhraseMatcher> {
    const url = new URL(`${this.#baseUrl}v1/${ name }`);
    const data = await request(url.href, {
      client: this.#client,
      method: "GET",
    });
    return data as GoogleCloudContactcenterinsightsV1PhraseMatcher;
  }

  /**
   * Lists phrase matchers.
   *
   * @param parent Required. The parent resource of the phrase matcher.
   */
  async projectsLocationsPhraseMatchersList(parent: string, opts: ProjectsLocationsPhraseMatchersListOptions = {}): Promise<GoogleCloudContactcenterinsightsV1ListPhraseMatchersResponse> {
    const url = new URL(`${this.#baseUrl}v1/${ parent }/phraseMatchers`);
    if (opts.filter !== undefined) {
      url.searchParams.append("filter", String(opts.filter));
    }
    if (opts.pageSize !== undefined) {
      url.searchParams.append("pageSize", String(opts.pageSize));
    }
    if (opts.pageToken !== undefined) {
      url.searchParams.append("pageToken", String(opts.pageToken));
    }
    const data = await request(url.href, {
      client: this.#client,
      method: "GET",
    });
    return data as GoogleCloudContactcenterinsightsV1ListPhraseMatchersResponse;
  }

  /**
   * Updates a phrase matcher.
   *
   * @param name The resource name of the phrase matcher. Format: projects/{project}/locations/{location}/phraseMatchers/{phrase_matcher}
   */
  async projectsLocationsPhraseMatchersPatch(name: string, req: GoogleCloudContactcenterinsightsV1PhraseMatcher, opts: ProjectsLocationsPhraseMatchersPatchOptions = {}): Promise<GoogleCloudContactcenterinsightsV1PhraseMatcher> {
    opts = serializeProjectsLocationsPhraseMatchersPatchOptions(opts);
    const url = new URL(`${this.#baseUrl}v1/${ name }`);
    if (opts.updateMask !== undefined) {
      url.searchParams.append("updateMask", String(opts.updateMask));
    }
    const body = JSON.stringify(req);
    const data = await request(url.href, {
      client: this.#client,
      method: "PATCH",
      body,
    });
    return data as GoogleCloudContactcenterinsightsV1PhraseMatcher;
  }

  /**
   * Create a QaScorecard.
   *
   * @param parent Required. The parent resource of the QaScorecard.
   */
  async projectsLocationsQaScorecardsCreate(parent: string, req: GoogleCloudContactcenterinsightsV1QaScorecard, opts: ProjectsLocationsQaScorecardsCreateOptions = {}): Promise<GoogleCloudContactcenterinsightsV1QaScorecard> {
    const url = new URL(`${this.#baseUrl}v1/${ parent }/qaScorecards`);
    if (opts.qaScorecardId !== undefined) {
      url.searchParams.append("qaScorecardId", String(opts.qaScorecardId));
    }
    const body = JSON.stringify(req);
    const data = await request(url.href, {
      client: this.#client,
      method: "POST",
      body,
    });
    return data as GoogleCloudContactcenterinsightsV1QaScorecard;
  }

  /**
   * Deletes a QaScorecard.
   *
   * @param name Required. The name of the QaScorecard to delete.
   */
  async projectsLocationsQaScorecardsDelete(name: string, opts: ProjectsLocationsQaScorecardsDeleteOptions = {}): Promise<GoogleProtobufEmpty> {
    const url = new URL(`${this.#baseUrl}v1/${ name }`);
    if (opts.force !== undefined) {
      url.searchParams.append("force", String(opts.force));
    }
    const data = await request(url.href, {
      client: this.#client,
      method: "DELETE",
    });
    return data as GoogleProtobufEmpty;
  }

  /**
   * Gets a QaScorecard.
   *
   * @param name Required. The name of the QaScorecard to get.
   */
  async projectsLocationsQaScorecardsGet(name: string): Promise<GoogleCloudContactcenterinsightsV1QaScorecard> {
    const url = new URL(`${this.#baseUrl}v1/${ name }`);
    const data = await request(url.href, {
      client: this.#client,
      method: "GET",
    });
    return data as GoogleCloudContactcenterinsightsV1QaScorecard;
  }

  /**
   * Lists QaScorecards.
   *
   * @param parent Required. The parent resource of the scorecards.
   */
  async projectsLocationsQaScorecardsList(parent: string, opts: ProjectsLocationsQaScorecardsListOptions = {}): Promise<GoogleCloudContactcenterinsightsV1ListQaScorecardsResponse> {
    const url = new URL(`${this.#baseUrl}v1/${ parent }/qaScorecards`);
    if (opts.pageSize !== undefined) {
      url.searchParams.append("pageSize", String(opts.pageSize));
    }
    if (opts.pageToken !== undefined) {
      url.searchParams.append("pageToken", String(opts.pageToken));
    }
    const data = await request(url.href, {
      client: this.#client,
      method: "GET",
    });
    return data as GoogleCloudContactcenterinsightsV1ListQaScorecardsResponse;
  }

  /**
   * Updates a QaScorecard.
   *
   * @param name Identifier. The scorecard name. Format: projects/{project}/locations/{location}/qaScorecards/{qa_scorecard}
   */
  async projectsLocationsQaScorecardsPatch(name: string, req: GoogleCloudContactcenterinsightsV1QaScorecard, opts: ProjectsLocationsQaScorecardsPatchOptions = {}): Promise<GoogleCloudContactcenterinsightsV1QaScorecard> {
    opts = serializeProjectsLocationsQaScorecardsPatchOptions(opts);
    const url = new URL(`${this.#baseUrl}v1/${ name }`);
    if (opts.updateMask !== undefined) {
      url.searchParams.append("updateMask", String(opts.updateMask));
    }
    const body = JSON.stringify(req);
    const data = await request(url.href, {
      client: this.#client,
      method: "PATCH",
      body,
    });
    return data as GoogleCloudContactcenterinsightsV1QaScorecard;
  }

  /**
   * Creates a QaScorecardRevision.
   *
   * @param parent Required. The parent resource of the QaScorecardRevision.
   */
  async projectsLocationsQaScorecardsRevisionsCreate(parent: string, req: GoogleCloudContactcenterinsightsV1QaScorecardRevision, opts: ProjectsLocationsQaScorecardsRevisionsCreateOptions = {}): Promise<GoogleCloudContactcenterinsightsV1QaScorecardRevision> {
    const url = new URL(`${this.#baseUrl}v1/${ parent }/revisions`);
    if (opts.qaScorecardRevisionId !== undefined) {
      url.searchParams.append("qaScorecardRevisionId", String(opts.qaScorecardRevisionId));
    }
    const body = JSON.stringify(req);
    const data = await request(url.href, {
      client: this.#client,
      method: "POST",
      body,
    });
    return data as GoogleCloudContactcenterinsightsV1QaScorecardRevision;
  }

  /**
   * Deletes a QaScorecardRevision.
   *
   * @param name Required. The name of the QaScorecardRevision to delete.
   */
  async projectsLocationsQaScorecardsRevisionsDelete(name: string, opts: ProjectsLocationsQaScorecardsRevisionsDeleteOptions = {}): Promise<GoogleProtobufEmpty> {
    const url = new URL(`${this.#baseUrl}v1/${ name }`);
    if (opts.force !== undefined) {
      url.searchParams.append("force", String(opts.force));
    }
    const data = await request(url.href, {
      client: this.#client,
      method: "DELETE",
    });
    return data as GoogleProtobufEmpty;
  }

  /**
   * Deploy a QaScorecardRevision.
   *
   * @param name Required. The name of the QaScorecardRevision to deploy.
   */
  async projectsLocationsQaScorecardsRevisionsDeploy(name: string, req: GoogleCloudContactcenterinsightsV1DeployQaScorecardRevisionRequest): Promise<GoogleCloudContactcenterinsightsV1QaScorecardRevision> {
    const url = new URL(`${this.#baseUrl}v1/${ name }:deploy`);
    const body = JSON.stringify(req);
    const data = await request(url.href, {
      client: this.#client,
      method: "POST",
      body,
    });
    return data as GoogleCloudContactcenterinsightsV1QaScorecardRevision;
  }

  /**
   * Gets a QaScorecardRevision.
   *
   * @param name Required. The name of the QaScorecardRevision to get.
   */
  async projectsLocationsQaScorecardsRevisionsGet(name: string): Promise<GoogleCloudContactcenterinsightsV1QaScorecardRevision> {
    const url = new URL(`${this.#baseUrl}v1/${ name }`);
    const data = await request(url.href, {
      client: this.#client,
      method: "GET",
    });
    return data as GoogleCloudContactcenterinsightsV1QaScorecardRevision;
  }

  /**
   * Lists all revisions under the parent QaScorecard.
   *
   * @param parent Required. The parent resource of the scorecard revisions. To list all revisions of all scorecards, substitute the QaScorecard ID with a '-' character.
   */
  async projectsLocationsQaScorecardsRevisionsList(parent: string, opts: ProjectsLocationsQaScorecardsRevisionsListOptions = {}): Promise<GoogleCloudContactcenterinsightsV1ListQaScorecardRevisionsResponse> {
    const url = new URL(`${this.#baseUrl}v1/${ parent }/revisions`);
    if (opts.filter !== undefined) {
      url.searchParams.append("filter", String(opts.filter));
    }
    if (opts.pageSize !== undefined) {
      url.searchParams.append("pageSize", String(opts.pageSize));
    }
    if (opts.pageToken !== undefined) {
      url.searchParams.append("pageToken", String(opts.pageToken));
    }
    const data = await request(url.href, {
      client: this.#client,
      method: "GET",
    });
    return data as GoogleCloudContactcenterinsightsV1ListQaScorecardRevisionsResponse;
  }

  /**
   * Create a QaQuestion.
   *
   * @param parent Required. The parent resource of the QaQuestion.
   */
  async projectsLocationsQaScorecardsRevisionsQaQuestionsCreate(parent: string, req: GoogleCloudContactcenterinsightsV1QaQuestion, opts: ProjectsLocationsQaScorecardsRevisionsQaQuestionsCreateOptions = {}): Promise<GoogleCloudContactcenterinsightsV1QaQuestion> {
    req = serializeGoogleCloudContactcenterinsightsV1QaQuestion(req);
    const url = new URL(`${this.#baseUrl}v1/${ parent }/qaQuestions`);
    if (opts.qaQuestionId !== undefined) {
      url.searchParams.append("qaQuestionId", String(opts.qaQuestionId));
    }
    const body = JSON.stringify(req);
    const data = await request(url.href, {
      client: this.#client,
      method: "POST",
      body,
    });
    return deserializeGoogleCloudContactcenterinsightsV1QaQuestion(data);
  }

  /**
   * Deletes a QaQuestion.
   *
   * @param name Required. The name of the QaQuestion to delete.
   */
  async projectsLocationsQaScorecardsRevisionsQaQuestionsDelete(name: string): Promise<GoogleProtobufEmpty> {
    const url = new URL(`${this.#baseUrl}v1/${ name }`);
    const data = await request(url.href, {
      client: this.#client,
      method: "DELETE",
    });
    return data as GoogleProtobufEmpty;
  }

  /**
   * Gets a QaQuestion.
   *
   * @param name Required. The name of the QaQuestion to get.
   */
  async projectsLocationsQaScorecardsRevisionsQaQuestionsGet(name: string): Promise<GoogleCloudContactcenterinsightsV1QaQuestion> {
    const url = new URL(`${this.#baseUrl}v1/${ name }`);
    const data = await request(url.href, {
      client: this.#client,
      method: "GET",
    });
    return deserializeGoogleCloudContactcenterinsightsV1QaQuestion(data);
  }

  /**
   * Lists QaQuestions.
   *
   * @param parent Required. The parent resource of the questions.
   */
  async projectsLocationsQaScorecardsRevisionsQaQuestionsList(parent: string, opts: ProjectsLocationsQaScorecardsRevisionsQaQuestionsListOptions = {}): Promise<GoogleCloudContactcenterinsightsV1ListQaQuestionsResponse> {
    const url = new URL(`${this.#baseUrl}v1/${ parent }/qaQuestions`);
    if (opts.pageSize !== undefined) {
      url.searchParams.append("pageSize", String(opts.pageSize));
    }
    if (opts.pageToken !== undefined) {
      url.searchParams.append("pageToken", String(opts.pageToken));
    }
    const data = await request(url.href, {
      client: this.#client,
      method: "GET",
    });
    return deserializeGoogleCloudContactcenterinsightsV1ListQaQuestionsResponse(data);
  }

  /**
   * Updates a QaQuestion.
   *
   * @param name Identifier. The resource name of the question. Format: projects/{project}/locations/{location}/qaScorecards/{qa_scorecard}/revisions/{revision}/qaQuestions/{qa_question}
   */
  async projectsLocationsQaScorecardsRevisionsQaQuestionsPatch(name: string, req: GoogleCloudContactcenterinsightsV1QaQuestion, opts: ProjectsLocationsQaScorecardsRevisionsQaQuestionsPatchOptions = {}): Promise<GoogleCloudContactcenterinsightsV1QaQuestion> {
    req = serializeGoogleCloudContactcenterinsightsV1QaQuestion(req);
    opts = serializeProjectsLocationsQaScorecardsRevisionsQaQuestionsPatchOptions(opts);
    const url = new URL(`${this.#baseUrl}v1/${ name }`);
    if (opts.updateMask !== undefined) {
      url.searchParams.append("updateMask", String(opts.updateMask));
    }
    const body = JSON.stringify(req);
    const data = await request(url.href, {
      client: this.#client,
      method: "PATCH",
      body,
    });
    return deserializeGoogleCloudContactcenterinsightsV1QaQuestion(data);
  }

  /**
   * Fine tune one or more QaModels.
   *
   * @param parent Required. The parent resource for new fine tuning job instance.
   */
  async projectsLocationsQaScorecardsRevisionsTuneQaScorecardRevision(parent: string, req: GoogleCloudContactcenterinsightsV1TuneQaScorecardRevisionRequest): Promise<GoogleLongrunningOperation> {
    const url = new URL(`${this.#baseUrl}v1/${ parent }:tuneQaScorecardRevision`);
    const body = JSON.stringify(req);
    const data = await request(url.href, {
      client: this.#client,
      method: "POST",
      body,
    });
    return data as GoogleLongrunningOperation;
  }

  /**
   * Undeploy a QaScorecardRevision.
   *
   * @param name Required. The name of the QaScorecardRevision to undeploy.
   */
  async projectsLocationsQaScorecardsRevisionsUndeploy(name: string, req: GoogleCloudContactcenterinsightsV1UndeployQaScorecardRevisionRequest): Promise<GoogleCloudContactcenterinsightsV1QaScorecardRevision> {
    const url = new URL(`${this.#baseUrl}v1/${ name }:undeploy`);
    const body = JSON.stringify(req);
    const data = await request(url.href, {
      client: this.#client,
      method: "POST",
      body,
    });
    return data as GoogleCloudContactcenterinsightsV1QaScorecardRevision;
  }

  /**
   * Query metrics.
   *
   * @param location Required. The location of the data. "projects/{project}/locations/{location}"
   */
  async projectsLocationsQueryMetrics(location: string, req: GoogleCloudContactcenterinsightsV1QueryMetricsRequest): Promise<GoogleLongrunningOperation> {
    req = serializeGoogleCloudContactcenterinsightsV1QueryMetricsRequest(req);
    const url = new URL(`${this.#baseUrl}v1/${ location }:queryMetrics`);
    const body = JSON.stringify(req);
    const data = await request(url.href, {
      client: this.#client,
      method: "POST",
      body,
    });
    return data as GoogleLongrunningOperation;
  }

  /**
   * Updates project-level settings.
   *
   * @param name Immutable. The resource name of the settings resource. Format: projects/{project}/locations/{location}/settings
   */
  async projectsLocationsUpdateSettings(name: string, req: GoogleCloudContactcenterinsightsV1Settings, opts: ProjectsLocationsUpdateSettingsOptions = {}): Promise<GoogleCloudContactcenterinsightsV1Settings> {
    req = serializeGoogleCloudContactcenterinsightsV1Settings(req);
    opts = serializeProjectsLocationsUpdateSettingsOptions(opts);
    const url = new URL(`${this.#baseUrl}v1/${ name }`);
    if (opts.updateMask !== undefined) {
      url.searchParams.append("updateMask", String(opts.updateMask));
    }
    const body = JSON.stringify(req);
    const data = await request(url.href, {
      client: this.#client,
      method: "PATCH",
      body,
    });
    return deserializeGoogleCloudContactcenterinsightsV1Settings(data);
  }

  /**
   * Creates a view.
   *
   * @param parent Required. The parent resource of the view. Required. The location to create a view for. Format: `projects//locations/` or `projects//locations/`
   */
  async projectsLocationsViewsCreate(parent: string, req: GoogleCloudContactcenterinsightsV1View): Promise<GoogleCloudContactcenterinsightsV1View> {
    const url = new URL(`${this.#baseUrl}v1/${ parent }/views`);
    const body = JSON.stringify(req);
    const data = await request(url.href, {
      client: this.#client,
      method: "POST",
      body,
    });
    return data as GoogleCloudContactcenterinsightsV1View;
  }

  /**
   * Deletes a view.
   *
   * @param name Required. The name of the view to delete.
   */
  async projectsLocationsViewsDelete(name: string): Promise<GoogleProtobufEmpty> {
    const url = new URL(`${this.#baseUrl}v1/${ name }`);
    const data = await request(url.href, {
      client: this.#client,
      method: "DELETE",
    });
    return data as GoogleProtobufEmpty;
  }

  /**
   * Gets a view.
   *
   * @param name Required. The name of the view to get.
   */
  async projectsLocationsViewsGet(name: string): Promise<GoogleCloudContactcenterinsightsV1View> {
    const url = new URL(`${this.#baseUrl}v1/${ name }`);
    const data = await request(url.href, {
      client: this.#client,
      method: "GET",
    });
    return data as GoogleCloudContactcenterinsightsV1View;
  }

  /**
   * Lists views.
   *
   * @param parent Required. The parent resource of the views.
   */
  async projectsLocationsViewsList(parent: string, opts: ProjectsLocationsViewsListOptions = {}): Promise<GoogleCloudContactcenterinsightsV1ListViewsResponse> {
    const url = new URL(`${this.#baseUrl}v1/${ parent }/views`);
    if (opts.pageSize !== undefined) {
      url.searchParams.append("pageSize", String(opts.pageSize));
    }
    if (opts.pageToken !== undefined) {
      url.searchParams.append("pageToken", String(opts.pageToken));
    }
    const data = await request(url.href, {
      client: this.#client,
      method: "GET",
    });
    return data as GoogleCloudContactcenterinsightsV1ListViewsResponse;
  }

  /**
   * Updates a view.
   *
   * @param name Immutable. The resource name of the view. Format: projects/{project}/locations/{location}/views/{view}
   */
  async projectsLocationsViewsPatch(name: string, req: GoogleCloudContactcenterinsightsV1View, opts: ProjectsLocationsViewsPatchOptions = {}): Promise<GoogleCloudContactcenterinsightsV1View> {
    opts = serializeProjectsLocationsViewsPatchOptions(opts);
    const url = new URL(`${this.#baseUrl}v1/${ name }`);
    if (opts.updateMask !== undefined) {
      url.searchParams.append("updateMask", String(opts.updateMask));
    }
    const body = JSON.stringify(req);
    const data = await request(url.href, {
      client: this.#client,
      method: "PATCH",
      body,
    });
    return data as GoogleCloudContactcenterinsightsV1View;
  }
}

/**
 * The analysis resource.
 */
export interface GoogleCloudContactcenterinsightsV1alpha1Analysis {
  /**
   * Output only. The result of the analysis, which is populated when the
   * analysis finishes.
   */
  readonly analysisResult?: GoogleCloudContactcenterinsightsV1alpha1AnalysisResult;
  /**
   * To select the annotators to run and the phrase matchers to use (if any).
   * If not specified, all annotators will be run.
   */
  annotatorSelector?: GoogleCloudContactcenterinsightsV1alpha1AnnotatorSelector;
  /**
   * Output only. The time at which the analysis was created, which occurs when
   * the long-running operation completes.
   */
  readonly createTime?: Date;
  /**
   * Immutable. The resource name of the analysis. Format:
   * projects/{project}/locations/{location}/conversations/{conversation}/analyses/{analysis}
   */
  name?: string;
  /**
   * Output only. The time at which the analysis was requested.
   */
  readonly requestTime?: Date;
}

/**
 * The result of an analysis.
 */
export interface GoogleCloudContactcenterinsightsV1alpha1AnalysisResult {
  /**
   * Call-specific metadata created by the analysis.
   */
  callAnalysisMetadata?: GoogleCloudContactcenterinsightsV1alpha1AnalysisResultCallAnalysisMetadata;
  /**
   * The time at which the analysis ended.
   */
  endTime?: Date;
}

function serializeGoogleCloudContactcenterinsightsV1alpha1AnalysisResult(data: any): GoogleCloudContactcenterinsightsV1alpha1AnalysisResult {
  return {
    ...data,
    callAnalysisMetadata: data["callAnalysisMetadata"] !== undefined ? serializeGoogleCloudContactcenterinsightsV1alpha1AnalysisResultCallAnalysisMetadata(data["callAnalysisMetadata"]) : undefined,
    endTime: data["endTime"] !== undefined ? data["endTime"].toISOString() : undefined,
  };
}

function deserializeGoogleCloudContactcenterinsightsV1alpha1AnalysisResult(data: any): GoogleCloudContactcenterinsightsV1alpha1AnalysisResult {
  return {
    ...data,
    callAnalysisMetadata: data["callAnalysisMetadata"] !== undefined ? deserializeGoogleCloudContactcenterinsightsV1alpha1AnalysisResultCallAnalysisMetadata(data["callAnalysisMetadata"]) : undefined,
    endTime: data["endTime"] !== undefined ? new Date(data["endTime"]) : undefined,
  };
}

/**
 * Call-specific metadata created during analysis.
 */
export interface GoogleCloudContactcenterinsightsV1alpha1AnalysisResultCallAnalysisMetadata {
  /**
   * A list of call annotations that apply to this call.
   */
  annotations?: GoogleCloudContactcenterinsightsV1alpha1CallAnnotation[];
  /**
   * All the entities in the call.
   */
  entities?: {
    [key: string]: GoogleCloudContactcenterinsightsV1alpha1Entity
  };
  /**
   * All the matched intents in the call.
   */
  intents?: {
    [key: string]: GoogleCloudContactcenterinsightsV1alpha1Intent
  };
  /**
   * Overall conversation-level issue modeling result.
   */
  issueModelResult?: GoogleCloudContactcenterinsightsV1alpha1IssueModelResult;
  /**
   * All the matched phrase matchers in the call.
   */
  phraseMatchers?: {
    [key: string]: GoogleCloudContactcenterinsightsV1alpha1PhraseMatchData
  };
  /**
   * Results of scoring QaScorecards.
   */
  qaScorecardResults?: GoogleCloudContactcenterinsightsV1alpha1QaScorecardResult[];
  /**
   * Overall conversation-level sentiment for each channel of the call.
   */
  sentiments?: GoogleCloudContactcenterinsightsV1alpha1ConversationLevelSentiment[];
  /**
   * Overall conversation-level silence during the call.
   */
  silence?: GoogleCloudContactcenterinsightsV1alpha1ConversationLevelSilence;
}

function serializeGoogleCloudContactcenterinsightsV1alpha1AnalysisResultCallAnalysisMetadata(data: any): GoogleCloudContactcenterinsightsV1alpha1AnalysisResultCallAnalysisMetadata {
  return {
    ...data,
    silence: data["silence"] !== undefined ? serializeGoogleCloudContactcenterinsightsV1alpha1ConversationLevelSilence(data["silence"]) : undefined,
  };
}

function deserializeGoogleCloudContactcenterinsightsV1alpha1AnalysisResultCallAnalysisMetadata(data: any): GoogleCloudContactcenterinsightsV1alpha1AnalysisResultCallAnalysisMetadata {
  return {
    ...data,
    silence: data["silence"] !== undefined ? deserializeGoogleCloudContactcenterinsightsV1alpha1ConversationLevelSilence(data["silence"]) : undefined,
  };
}

/**
 * A point in a conversation that marks the start or the end of an annotation.
 */
export interface GoogleCloudContactcenterinsightsV1alpha1AnnotationBoundary {
  /**
   * The index in the sequence of transcribed pieces of the conversation where
   * the boundary is located. This index starts at zero.
   */
  transcriptIndex?: number;
  /**
   * The word index of this boundary with respect to the first word in the
   * transcript piece. This index starts at zero.
   */
  wordIndex?: number;
}

/**
 * Selector of all available annotators and phrase matchers to run.
 */
export interface GoogleCloudContactcenterinsightsV1alpha1AnnotatorSelector {
  /**
   * The issue model to run. If not provided, the most recently deployed topic
   * model will be used. The provided issue model will only be used for
   * inference if the issue model is deployed and if run_issue_model_annotator
   * is set to true. If more than one issue model is provided, only the first
   * provided issue model will be used for inference.
   */
  issueModels?: string[];
  /**
   * The list of phrase matchers to run. If not provided, all active phrase
   * matchers will be used. If inactive phrase matchers are provided, they will
   * not be used. Phrase matchers will be run only if
   * run_phrase_matcher_annotator is set to true. Format:
   * projects/{project}/locations/{location}/phraseMatchers/{phrase_matcher}
   */
  phraseMatchers?: string[];
  /**
   * Configuration for the QA annotator.
   */
  qaConfig?: GoogleCloudContactcenterinsightsV1alpha1AnnotatorSelectorQaConfig;
  /**
   * Whether to run the entity annotator.
   */
  runEntityAnnotator?: boolean;
  /**
   * Whether to run the intent annotator.
   */
  runIntentAnnotator?: boolean;
  /**
   * Whether to run the interruption annotator.
   */
  runInterruptionAnnotator?: boolean;
  /**
   * Whether to run the issue model annotator. A model should have already been
   * deployed for this to take effect.
   */
  runIssueModelAnnotator?: boolean;
  /**
   * Whether to run the active phrase matcher annotator(s).
   */
  runPhraseMatcherAnnotator?: boolean;
  /**
   * Whether to run the QA annotator.
   */
  runQaAnnotator?: boolean;
  /**
   * Whether to run the sentiment annotator.
   */
  runSentimentAnnotator?: boolean;
  /**
   * Whether to run the silence annotator.
   */
  runSilenceAnnotator?: boolean;
  /**
   * Whether to run the summarization annotator.
   */
  runSummarizationAnnotator?: boolean;
  /**
   * Configuration for the summarization annotator.
   */
  summarizationConfig?: GoogleCloudContactcenterinsightsV1alpha1AnnotatorSelectorSummarizationConfig;
}

/**
 * Configuration for the QA feature.
 */
export interface GoogleCloudContactcenterinsightsV1alpha1AnnotatorSelectorQaConfig {
  /**
   * A manual list of scorecards to score.
   */
  scorecardList?: GoogleCloudContactcenterinsightsV1alpha1AnnotatorSelectorQaConfigScorecardList;
}

/**
 * Container for a list of scorecards.
 */
export interface GoogleCloudContactcenterinsightsV1alpha1AnnotatorSelectorQaConfigScorecardList {
  /**
   * List of QaScorecardRevisions.
   */
  qaScorecardRevisions?: string[];
}

/**
 * Configuration for summarization.
 */
export interface GoogleCloudContactcenterinsightsV1alpha1AnnotatorSelectorSummarizationConfig {
  /**
   * Resource name of the Dialogflow conversation profile. Format:
   * projects/{project}/locations/{location}/conversationProfiles/{conversation_profile}
   */
  conversationProfile?: string;
  /**
   * The resource name of the existing created generator. Format:
   * projects//locations//generators/
   */
  generator?: string;
  /**
   * Default summarization model to be used.
   */
  summarizationModel?:  | "SUMMARIZATION_MODEL_UNSPECIFIED" | "BASELINE_MODEL" | "BASELINE_MODEL_V2_0";
}

/**
 * The feedback that the customer has about a certain answer in the
 * conversation.
 */
export interface GoogleCloudContactcenterinsightsV1alpha1AnswerFeedback {
  /**
   * Indicates whether an answer or item was clicked by the human agent.
   */
  clicked?: boolean;
  /**
   * The correctness level of an answer.
   */
  correctnessLevel?:  | "CORRECTNESS_LEVEL_UNSPECIFIED" | "NOT_CORRECT" | "PARTIALLY_CORRECT" | "FULLY_CORRECT";
  /**
   * Indicates whether an answer or item was displayed to the human agent in
   * the agent desktop UI.
   */
  displayed?: boolean;
}

/**
 * Agent Assist Article Suggestion data.
 */
export interface GoogleCloudContactcenterinsightsV1alpha1ArticleSuggestionData {
  /**
   * The system's confidence score that this article is a good match for this
   * conversation, ranging from 0.0 (completely uncertain) to 1.0 (completely
   * certain).
   */
  confidenceScore?: number;
  /**
   * Map that contains metadata about the Article Suggestion and the document
   * that it originates from.
   */
  metadata?: {
    [key: string]: string
  };
  /**
   * The name of the answer record. Format:
   * projects/{project}/locations/{location}/answerRecords/{answer_record}
   */
  queryRecord?: string;
  /**
   * The knowledge document that this answer was extracted from. Format:
   * projects/{project}/knowledgeBases/{knowledge_base}/documents/{document}
   */
  source?: string;
  /**
   * Article title.
   */
  title?: string;
  /**
   * Article URI.
   */
  uri?: string;
}

/**
 * The metadata for a bulk analyze conversations operation.
 */
export interface GoogleCloudContactcenterinsightsV1alpha1BulkAnalyzeConversationsMetadata {
  /**
   * The number of requested analyses that have completed successfully so far.
   */
  completedAnalysesCount?: number;
  /**
   * The time the operation was created.
   */
  createTime?: Date;
  /**
   * The time the operation finished running.
   */
  endTime?: Date;
  /**
   * The number of requested analyses that have failed so far.
   */
  failedAnalysesCount?: number;
  /**
   * Output only. Partial errors during bulk analyze operation that might cause
   * the operation output to be incomplete.
   */
  readonly partialErrors?: GoogleRpcStatus[];
  /**
   * The original request for bulk analyze.
   */
  request?: GoogleCloudContactcenterinsightsV1alpha1BulkAnalyzeConversationsRequest;
  /**
   * Total number of analyses requested. Computed by the number of
   * conversations returned by `filter` multiplied by `analysis_percentage` in
   * the request.
   */
  totalRequestedAnalysesCount?: number;
}

function serializeGoogleCloudContactcenterinsightsV1alpha1BulkAnalyzeConversationsMetadata(data: any): GoogleCloudContactcenterinsightsV1alpha1BulkAnalyzeConversationsMetadata {
  return {
    ...data,
    createTime: data["createTime"] !== undefined ? data["createTime"].toISOString() : undefined,
    endTime: data["endTime"] !== undefined ? data["endTime"].toISOString() : undefined,
  };
}

function deserializeGoogleCloudContactcenterinsightsV1alpha1BulkAnalyzeConversationsMetadata(data: any): GoogleCloudContactcenterinsightsV1alpha1BulkAnalyzeConversationsMetadata {
  return {
    ...data,
    createTime: data["createTime"] !== undefined ? new Date(data["createTime"]) : undefined,
    endTime: data["endTime"] !== undefined ? new Date(data["endTime"]) : undefined,
  };
}

/**
 * The request to analyze conversations in bulk.
 */
export interface GoogleCloudContactcenterinsightsV1alpha1BulkAnalyzeConversationsRequest {
  /**
   * Required. Percentage of selected conversation to analyze, between [0,
   * 100].
   */
  analysisPercentage?: number;
  /**
   * To select the annotators to run and the phrase matchers to use (if any).
   * If not specified, all annotators will be run.
   */
  annotatorSelector?: GoogleCloudContactcenterinsightsV1alpha1AnnotatorSelector;
  /**
   * Required. Filter used to select the subset of conversations to analyze.
   */
  filter?: string;
  /**
   * Required. The parent resource to create analyses in.
   */
  parent?: string;
}

/**
 * The response for a bulk analyze conversations operation.
 */
export interface GoogleCloudContactcenterinsightsV1alpha1BulkAnalyzeConversationsResponse {
  /**
   * Count of failed analyses.
   */
  failedAnalysisCount?: number;
  /**
   * Count of successful analyses.
   */
  successfulAnalysisCount?: number;
}

/**
 * The metadata for a bulk delete conversations operation.
 */
export interface GoogleCloudContactcenterinsightsV1alpha1BulkDeleteConversationsMetadata {
  /**
   * The time the operation was created.
   */
  createTime?: Date;
  /**
   * The time the operation finished running.
   */
  endTime?: Date;
  /**
   * Partial errors during bulk delete conversations operation that might cause
   * the operation output to be incomplete.
   */
  partialErrors?: GoogleRpcStatus[];
  /**
   * The original request for bulk delete.
   */
  request?: GoogleCloudContactcenterinsightsV1alpha1BulkDeleteConversationsRequest;
}

function serializeGoogleCloudContactcenterinsightsV1alpha1BulkDeleteConversationsMetadata(data: any): GoogleCloudContactcenterinsightsV1alpha1BulkDeleteConversationsMetadata {
  return {
    ...data,
    createTime: data["createTime"] !== undefined ? data["createTime"].toISOString() : undefined,
    endTime: data["endTime"] !== undefined ? data["endTime"].toISOString() : undefined,
  };
}

function deserializeGoogleCloudContactcenterinsightsV1alpha1BulkDeleteConversationsMetadata(data: any): GoogleCloudContactcenterinsightsV1alpha1BulkDeleteConversationsMetadata {
  return {
    ...data,
    createTime: data["createTime"] !== undefined ? new Date(data["createTime"]) : undefined,
    endTime: data["endTime"] !== undefined ? new Date(data["endTime"]) : undefined,
  };
}

/**
 * The request to delete conversations in bulk.
 */
export interface GoogleCloudContactcenterinsightsV1alpha1BulkDeleteConversationsRequest {
  /**
   * Filter used to select the subset of conversations to delete.
   */
  filter?: string;
  /**
   * If set to true, all of this conversation's analyses will also be deleted.
   * Otherwise, the request will only succeed if the conversation has no
   * analyses.
   */
  force?: boolean;
  /**
   * Maximum number of conversations to delete.
   */
  maxDeleteCount?: number;
  /**
   * Required. The parent resource to delete conversations from. Format:
   * projects/{project}/locations/{location}
   */
  parent?: string;
}

/**
 * The response for a bulk delete conversations operation.
 */
export interface GoogleCloudContactcenterinsightsV1alpha1BulkDeleteConversationsResponse {
}

/**
 * Metadata for the BulkDeleteFeedbackLabels endpoint.
 */
export interface GoogleCloudContactcenterinsightsV1alpha1BulkDeleteFeedbackLabelsMetadata {
  /**
   * Partial errors during deletion operation that might cause the operation
   * output to be incomplete.
   */
  partialErrors?: GoogleRpcStatus[];
  /**
   * Output only. The original request for delete.
   */
  readonly request?: GoogleCloudContactcenterinsightsV1alpha1BulkDeleteFeedbackLabelsRequest;
}

/**
 * Request for the BulkDeleteFeedbackLabels endpoint.
 */
export interface GoogleCloudContactcenterinsightsV1alpha1BulkDeleteFeedbackLabelsRequest {
  /**
   * Optional. A filter to reduce results to a specific subset. Supports
   * disjunctions (OR) and conjunctions (AND). Supported fields: *
   * `issue_model_id` * `qa_question_id` * `qa_scorecard_id` * `min_create_time`
   * * `max_create_time` * `min_update_time` * `max_update_time` *
   * `feedback_label_type`: QUALITY_AI, TOPIC_MODELING
   */
  filter?: string;
  /**
   * Required. The parent resource for new feedback labels.
   */
  parent?: string;
}

/**
 * Response for the BulkDeleteFeedbackLabels endpoint.
 */
export interface GoogleCloudContactcenterinsightsV1alpha1BulkDeleteFeedbackLabelsResponse {
}

/**
 * A piece of metadata that applies to a window of a call.
 */
export interface GoogleCloudContactcenterinsightsV1alpha1CallAnnotation {
  /**
   * The boundary in the conversation where the annotation ends, inclusive.
   */
  annotationEndBoundary?: GoogleCloudContactcenterinsightsV1alpha1AnnotationBoundary;
  /**
   * The boundary in the conversation where the annotation starts, inclusive.
   */
  annotationStartBoundary?: GoogleCloudContactcenterinsightsV1alpha1AnnotationBoundary;
  /**
   * The channel of the audio where the annotation occurs. For single-channel
   * audio, this field is not populated.
   */
  channelTag?: number;
  /**
   * Data specifying an entity mention.
   */
  entityMentionData?: GoogleCloudContactcenterinsightsV1alpha1EntityMentionData;
  /**
   * Data specifying a hold.
   */
  holdData?: GoogleCloudContactcenterinsightsV1alpha1HoldData;
  /**
   * Data specifying an intent match.
   */
  intentMatchData?: GoogleCloudContactcenterinsightsV1alpha1IntentMatchData;
  /**
   * Data specifying an interruption.
   */
  interruptionData?: GoogleCloudContactcenterinsightsV1alpha1InterruptionData;
  /**
   * Data specifying an issue match.
   */
  issueMatchData?: GoogleCloudContactcenterinsightsV1alpha1IssueMatchData;
  /**
   * Data specifying a phrase match.
   */
  phraseMatchData?: GoogleCloudContactcenterinsightsV1alpha1PhraseMatchData;
  /**
   * Data specifying sentiment.
   */
  sentimentData?: GoogleCloudContactcenterinsightsV1alpha1SentimentData;
  /**
   * Data specifying silence.
   */
  silenceData?: GoogleCloudContactcenterinsightsV1alpha1SilenceData;
}

/**
 * The conversation resource.
 */
export interface GoogleCloudContactcenterinsightsV1alpha1Conversation {
  /**
   * An opaque, user-specified string representing the human agent who handled
   * the conversation.
   */
  agentId?: string;
  /**
   * Call-specific metadata.
   */
  callMetadata?: GoogleCloudContactcenterinsightsV1alpha1ConversationCallMetadata;
  /**
   * Output only. The time at which the conversation was created.
   */
  readonly createTime?: Date;
  /**
   * The source of the audio and transcription for the conversation.
   */
  dataSource?: GoogleCloudContactcenterinsightsV1alpha1ConversationDataSource;
  /**
   * Output only. All the matched Dialogflow intents in the call. The key
   * corresponds to a Dialogflow intent, format:
   * projects/{project}/agent/{agent}/intents/{intent}
   */
  readonly dialogflowIntents?: {
    [key: string]: GoogleCloudContactcenterinsightsV1alpha1DialogflowIntent
  };
  /**
   * Output only. The duration of the conversation.
   */
  readonly duration?: number /* Duration */;
  /**
   * The time at which this conversation should expire. After this time, the
   * conversation data and any associated analyses will be deleted.
   */
  expireTime?: Date;
  /**
   * A map for the user to specify any custom fields. A maximum of 100 labels
   * per conversation is allowed, with a maximum of 256 characters per entry.
   */
  labels?: {
    [key: string]: string
  };
  /**
   * A user-specified language code for the conversation.
   */
  languageCode?: string;
  /**
   * Output only. The conversation's latest analysis, if one exists.
   */
  readonly latestAnalysis?: GoogleCloudContactcenterinsightsV1alpha1Analysis;
  /**
   * Output only. Latest summary of the conversation.
   */
  readonly latestSummary?: GoogleCloudContactcenterinsightsV1alpha1ConversationSummarizationSuggestionData;
  /**
   * Immutable. The conversation medium, if unspecified will default to
   * PHONE_CALL.
   */
  medium?:  | "MEDIUM_UNSPECIFIED" | "PHONE_CALL" | "CHAT";
  /**
   * Input only. JSON metadata encoded as a string. This field is primarily
   * used by Insights integrations with various telephony systems and must be in
   * one of Insight's supported formats.
   */
  metadataJson?: string;
  /**
   * Immutable. The resource name of the conversation. Format:
   * projects/{project}/locations/{location}/conversations/{conversation}
   */
  name?: string;
  /**
   * Obfuscated user ID which the customer sent to us.
   */
  obfuscatedUserId?: string;
  /**
   * Conversation metadata related to quality management.
   */
  qualityMetadata?: GoogleCloudContactcenterinsightsV1alpha1ConversationQualityMetadata;
  /**
   * Output only. The annotations that were generated during the customer and
   * agent interaction.
   */
  readonly runtimeAnnotations?: GoogleCloudContactcenterinsightsV1alpha1RuntimeAnnotation[];
  /**
   * The time at which the conversation started.
   */
  startTime?: Date;
  /**
   * Output only. The conversation transcript.
   */
  readonly transcript?: GoogleCloudContactcenterinsightsV1alpha1ConversationTranscript;
  /**
   * Input only. The TTL for this resource. If specified, then this TTL will be
   * used to calculate the expire time.
   */
  ttl?: number /* Duration */;
  /**
   * Output only. The number of turns in the conversation.
   */
  readonly turnCount?: number;
  /**
   * Output only. The most recent time at which the conversation was updated.
   */
  readonly updateTime?: Date;
}

function serializeGoogleCloudContactcenterinsightsV1alpha1Conversation(data: any): GoogleCloudContactcenterinsightsV1alpha1Conversation {
  return {
    ...data,
    expireTime: data["expireTime"] !== undefined ? data["expireTime"].toISOString() : undefined,
    qualityMetadata: data["qualityMetadata"] !== undefined ? serializeGoogleCloudContactcenterinsightsV1alpha1ConversationQualityMetadata(data["qualityMetadata"]) : undefined,
    startTime: data["startTime"] !== undefined ? data["startTime"].toISOString() : undefined,
    ttl: data["ttl"] !== undefined ? data["ttl"] : undefined,
  };
}

function deserializeGoogleCloudContactcenterinsightsV1alpha1Conversation(data: any): GoogleCloudContactcenterinsightsV1alpha1Conversation {
  return {
    ...data,
    createTime: data["createTime"] !== undefined ? new Date(data["createTime"]) : undefined,
    duration: data["duration"] !== undefined ? data["duration"] : undefined,
    expireTime: data["expireTime"] !== undefined ? new Date(data["expireTime"]) : undefined,
    qualityMetadata: data["qualityMetadata"] !== undefined ? deserializeGoogleCloudContactcenterinsightsV1alpha1ConversationQualityMetadata(data["qualityMetadata"]) : undefined,
    runtimeAnnotations: data["runtimeAnnotations"] !== undefined ? data["runtimeAnnotations"].map((item: any) => (deserializeGoogleCloudContactcenterinsightsV1alpha1RuntimeAnnotation(item))) : undefined,
    startTime: data["startTime"] !== undefined ? new Date(data["startTime"]) : undefined,
    transcript: data["transcript"] !== undefined ? deserializeGoogleCloudContactcenterinsightsV1alpha1ConversationTranscript(data["transcript"]) : undefined,
    ttl: data["ttl"] !== undefined ? data["ttl"] : undefined,
    updateTime: data["updateTime"] !== undefined ? new Date(data["updateTime"]) : undefined,
  };
}

/**
 * Call-specific metadata.
 */
export interface GoogleCloudContactcenterinsightsV1alpha1ConversationCallMetadata {
  /**
   * The audio channel that contains the agent.
   */
  agentChannel?: number;
  /**
   * The audio channel that contains the customer.
   */
  customerChannel?: number;
}

/**
 * The conversation source, which is a combination of transcript and audio.
 */
export interface GoogleCloudContactcenterinsightsV1alpha1ConversationDataSource {
  /**
   * The source when the conversation comes from Dialogflow.
   */
  dialogflowSource?: GoogleCloudContactcenterinsightsV1alpha1DialogflowSource;
  /**
   * A Cloud Storage location specification for the audio and transcript.
   */
  gcsSource?: GoogleCloudContactcenterinsightsV1alpha1GcsSource;
}

/**
 * One channel of conversation-level sentiment data.
 */
export interface GoogleCloudContactcenterinsightsV1alpha1ConversationLevelSentiment {
  /**
   * The channel of the audio that the data applies to.
   */
  channelTag?: number;
  /**
   * Data specifying sentiment.
   */
  sentimentData?: GoogleCloudContactcenterinsightsV1alpha1SentimentData;
}

/**
 * Conversation-level silence data.
 */
export interface GoogleCloudContactcenterinsightsV1alpha1ConversationLevelSilence {
  /**
   * Amount of time calculated to be in silence.
   */
  silenceDuration?: number /* Duration */;
  /**
   * Percentage of the total conversation spent in silence.
   */
  silencePercentage?: number;
}

function serializeGoogleCloudContactcenterinsightsV1alpha1ConversationLevelSilence(data: any): GoogleCloudContactcenterinsightsV1alpha1ConversationLevelSilence {
  return {
    ...data,
    silenceDuration: data["silenceDuration"] !== undefined ? data["silenceDuration"] : undefined,
  };
}

function deserializeGoogleCloudContactcenterinsightsV1alpha1ConversationLevelSilence(data: any): GoogleCloudContactcenterinsightsV1alpha1ConversationLevelSilence {
  return {
    ...data,
    silenceDuration: data["silenceDuration"] !== undefined ? data["silenceDuration"] : undefined,
  };
}

/**
 * The call participant speaking for a given utterance.
 */
export interface GoogleCloudContactcenterinsightsV1alpha1ConversationParticipant {
  /**
   * Deprecated. Use `dialogflow_participant_name` instead. The name of the
   * Dialogflow participant. Format:
   * projects/{project}/locations/{location}/conversations/{conversation}/participants/{participant}
   */
  dialogflowParticipant?: string;
  /**
   * The name of the participant provided by Dialogflow. Format:
   * projects/{project}/locations/{location}/conversations/{conversation}/participants/{participant}
   */
  dialogflowParticipantName?: string;
  /**
   * Obfuscated user ID from Dialogflow.
   */
  obfuscatedExternalUserId?: string;
  /**
   * The role of the participant.
   */
  role?:  | "ROLE_UNSPECIFIED" | "HUMAN_AGENT" | "AUTOMATED_AGENT" | "END_USER" | "ANY_AGENT";
  /**
   * A user-specified ID representing the participant.
   */
  userId?: string;
}

/**
 * Conversation metadata related to quality management.
 */
export interface GoogleCloudContactcenterinsightsV1alpha1ConversationQualityMetadata {
  /**
   * Information about agents involved in the call.
   */
  agentInfo?: GoogleCloudContactcenterinsightsV1alpha1ConversationQualityMetadataAgentInfo[];
  /**
   * An arbitrary integer value indicating the customer's satisfaction rating.
   */
  customerSatisfactionRating?: number;
  /**
   * An arbitrary string value specifying the menu path the customer took.
   */
  menuPath?: string;
  /**
   * The amount of time the customer waited to connect with an agent.
   */
  waitDuration?: number /* Duration */;
}

function serializeGoogleCloudContactcenterinsightsV1alpha1ConversationQualityMetadata(data: any): GoogleCloudContactcenterinsightsV1alpha1ConversationQualityMetadata {
  return {
    ...data,
    waitDuration: data["waitDuration"] !== undefined ? data["waitDuration"] : undefined,
  };
}

function deserializeGoogleCloudContactcenterinsightsV1alpha1ConversationQualityMetadata(data: any): GoogleCloudContactcenterinsightsV1alpha1ConversationQualityMetadata {
  return {
    ...data,
    waitDuration: data["waitDuration"] !== undefined ? data["waitDuration"] : undefined,
  };
}

/**
 * Information about an agent involved in the conversation.
 */
export interface GoogleCloudContactcenterinsightsV1alpha1ConversationQualityMetadataAgentInfo {
  /**
   * A user-specified string representing the agent.
   */
  agentId?: string;
  /**
   * The agent type, e.g. HUMAN_AGENT.
   */
  agentType?:  | "ROLE_UNSPECIFIED" | "HUMAN_AGENT" | "AUTOMATED_AGENT" | "END_USER" | "ANY_AGENT";
  /**
   * The agent's name.
   */
  displayName?: string;
  /**
   * A user-provided string indicating the outcome of the agent's segment of
   * the call.
   */
  dispositionCode?: string;
  /**
   * The agent's location.
   */
  location?: string;
  /**
   * A user-specified string representing the agent's team. Deprecated in favor
   * of the `teams` field.
   */
  team?: string;
  /**
   * User-specified strings representing the agent's teams.
   */
  teams?: string[];
}

/**
 * Conversation summarization suggestion data.
 */
export interface GoogleCloudContactcenterinsightsV1alpha1ConversationSummarizationSuggestionData {
  /**
   * The name of the answer record. Format:
   * projects/{project}/locations/{location}/answerRecords/{answer_record}
   */
  answerRecord?: string;
  /**
   * The confidence score of the summarization.
   */
  confidence?: number;
  /**
   * The name of the model that generates this summary. Format:
   * projects/{project}/locations/{location}/conversationModels/{conversation_model}
   */
  conversationModel?: string;
  /**
   * A map that contains metadata about the summarization and the document from
   * which it originates.
   */
  metadata?: {
    [key: string]: string
  };
  /**
   * The summarization content that is concatenated into one string.
   */
  text?: string;
  /**
   * The summarization content that is divided into sections. The key is the
   * section's name and the value is the section's content. There is no specific
   * format for the key or value.
   */
  textSections?: {
    [key: string]: string
  };
}

/**
 * A message representing the transcript of a conversation.
 */
export interface GoogleCloudContactcenterinsightsV1alpha1ConversationTranscript {
  /**
   * A list of sequential transcript segments that comprise the conversation.
   */
  transcriptSegments?: GoogleCloudContactcenterinsightsV1alpha1ConversationTranscriptTranscriptSegment[];
}

function serializeGoogleCloudContactcenterinsightsV1alpha1ConversationTranscript(data: any): GoogleCloudContactcenterinsightsV1alpha1ConversationTranscript {
  return {
    ...data,
    transcriptSegments: data["transcriptSegments"] !== undefined ? data["transcriptSegments"].map((item: any) => (serializeGoogleCloudContactcenterinsightsV1alpha1ConversationTranscriptTranscriptSegment(item))) : undefined,
  };
}

function deserializeGoogleCloudContactcenterinsightsV1alpha1ConversationTranscript(data: any): GoogleCloudContactcenterinsightsV1alpha1ConversationTranscript {
  return {
    ...data,
    transcriptSegments: data["transcriptSegments"] !== undefined ? data["transcriptSegments"].map((item: any) => (deserializeGoogleCloudContactcenterinsightsV1alpha1ConversationTranscriptTranscriptSegment(item))) : undefined,
  };
}

/**
 * A segment of a full transcript.
 */
export interface GoogleCloudContactcenterinsightsV1alpha1ConversationTranscriptTranscriptSegment {
  /**
   * For conversations derived from multi-channel audio, this is the channel
   * number corresponding to the audio from that channel. For audioChannelCount
   * = N, its output values can range from '1' to 'N'. A channel tag of 0
   * indicates that the audio is mono.
   */
  channelTag?: number;
  /**
   * A confidence estimate between 0.0 and 1.0 of the fidelity of this segment.
   * A default value of 0.0 indicates that the value is unset.
   */
  confidence?: number;
  /**
   * CCAI metadata relating to the current transcript segment.
   */
  dialogflowSegmentMetadata?: GoogleCloudContactcenterinsightsV1alpha1ConversationTranscriptTranscriptSegmentDialogflowSegmentMetadata;
  /**
   * The language code of this segment as a
   * [BCP-47](https://www.rfc-editor.org/rfc/bcp/bcp47.txt) language tag.
   * Example: "en-US".
   */
  languageCode?: string;
  /**
   * The time that the message occurred, if provided.
   */
  messageTime?: Date;
  /**
   * The participant of this segment.
   */
  segmentParticipant?: GoogleCloudContactcenterinsightsV1alpha1ConversationParticipant;
  /**
   * The sentiment for this transcript segment.
   */
  sentiment?: GoogleCloudContactcenterinsightsV1alpha1SentimentData;
  /**
   * The text of this segment.
   */
  text?: string;
  /**
   * A list of the word-specific information for each word in the segment.
   */
  words?: GoogleCloudContactcenterinsightsV1alpha1ConversationTranscriptTranscriptSegmentWordInfo[];
}

function serializeGoogleCloudContactcenterinsightsV1alpha1ConversationTranscriptTranscriptSegment(data: any): GoogleCloudContactcenterinsightsV1alpha1ConversationTranscriptTranscriptSegment {
  return {
    ...data,
    messageTime: data["messageTime"] !== undefined ? data["messageTime"].toISOString() : undefined,
    words: data["words"] !== undefined ? data["words"].map((item: any) => (serializeGoogleCloudContactcenterinsightsV1alpha1ConversationTranscriptTranscriptSegmentWordInfo(item))) : undefined,
  };
}

function deserializeGoogleCloudContactcenterinsightsV1alpha1ConversationTranscriptTranscriptSegment(data: any): GoogleCloudContactcenterinsightsV1alpha1ConversationTranscriptTranscriptSegment {
  return {
    ...data,
    messageTime: data["messageTime"] !== undefined ? new Date(data["messageTime"]) : undefined,
    words: data["words"] !== undefined ? data["words"].map((item: any) => (deserializeGoogleCloudContactcenterinsightsV1alpha1ConversationTranscriptTranscriptSegmentWordInfo(item))) : undefined,
  };
}

/**
 * Metadata from Dialogflow relating to the current transcript segment.
 */
export interface GoogleCloudContactcenterinsightsV1alpha1ConversationTranscriptTranscriptSegmentDialogflowSegmentMetadata {
  /**
   * Whether the transcript segment was covered under the configured smart
   * reply allowlist in Agent Assist.
   */
  smartReplyAllowlistCovered?: boolean;
}

/**
 * Word-level info for words in a transcript.
 */
export interface GoogleCloudContactcenterinsightsV1alpha1ConversationTranscriptTranscriptSegmentWordInfo {
  /**
   * A confidence estimate between 0.0 and 1.0 of the fidelity of this word. A
   * default value of 0.0 indicates that the value is unset.
   */
  confidence?: number;
  /**
   * Time offset of the end of this word relative to the beginning of the total
   * conversation.
   */
  endOffset?: number /* Duration */;
  /**
   * Time offset of the start of this word relative to the beginning of the
   * total conversation.
   */
  startOffset?: number /* Duration */;
  /**
   * The word itself. Includes punctuation marks that surround the word.
   */
  word?: string;
}

function serializeGoogleCloudContactcenterinsightsV1alpha1ConversationTranscriptTranscriptSegmentWordInfo(data: any): GoogleCloudContactcenterinsightsV1alpha1ConversationTranscriptTranscriptSegmentWordInfo {
  return {
    ...data,
    endOffset: data["endOffset"] !== undefined ? data["endOffset"] : undefined,
    startOffset: data["startOffset"] !== undefined ? data["startOffset"] : undefined,
  };
}

function deserializeGoogleCloudContactcenterinsightsV1alpha1ConversationTranscriptTranscriptSegmentWordInfo(data: any): GoogleCloudContactcenterinsightsV1alpha1ConversationTranscriptTranscriptSegmentWordInfo {
  return {
    ...data,
    endOffset: data["endOffset"] !== undefined ? data["endOffset"] : undefined,
    startOffset: data["startOffset"] !== undefined ? data["startOffset"] : undefined,
  };
}

/**
 * Metadata for a create analysis operation.
 */
export interface GoogleCloudContactcenterinsightsV1alpha1CreateAnalysisOperationMetadata {
  /**
   * Output only. The annotator selector used for the analysis (if any).
   */
  readonly annotatorSelector?: GoogleCloudContactcenterinsightsV1alpha1AnnotatorSelector;
  /**
   * Output only. The Conversation that this Analysis Operation belongs to.
   */
  readonly conversation?: string;
  /**
   * Output only. The time the operation was created.
   */
  readonly createTime?: Date;
  /**
   * Output only. The time the operation finished running.
   */
  readonly endTime?: Date;
}

/**
 * Metadata for creating an issue.
 */
export interface GoogleCloudContactcenterinsightsV1alpha1CreateIssueMetadata {
  /**
   * Output only. The time the operation was created.
   */
  readonly createTime?: Date;
  /**
   * Output only. The time the operation finished running.
   */
  readonly endTime?: Date;
  /**
   * The original request for creation.
   */
  request?: GoogleCloudContactcenterinsightsV1alpha1CreateIssueRequest;
}

/**
 * Metadata for creating an issue model.
 */
export interface GoogleCloudContactcenterinsightsV1alpha1CreateIssueModelMetadata {
  /**
   * Output only. The time the operation was created.
   */
  readonly createTime?: Date;
  /**
   * Output only. The time the operation finished running.
   */
  readonly endTime?: Date;
  /**
   * The original request for creation.
   */
  request?: GoogleCloudContactcenterinsightsV1alpha1CreateIssueModelRequest;
}

/**
 * The request to create an issue model.
 */
export interface GoogleCloudContactcenterinsightsV1alpha1CreateIssueModelRequest {
  /**
   * Required. The issue model to create.
   */
  issueModel?: GoogleCloudContactcenterinsightsV1alpha1IssueModel;
  /**
   * Required. The parent resource of the issue model.
   */
  parent?: string;
}

/**
 * The request to create an issue.
 */
export interface GoogleCloudContactcenterinsightsV1alpha1CreateIssueRequest {
  /**
   * Required. The values for the new issue.
   */
  issue?: GoogleCloudContactcenterinsightsV1alpha1Issue;
  /**
   * Required. The parent resource of the issue.
   */
  parent?: string;
}

/**
 * Metadata for deleting an issue model.
 */
export interface GoogleCloudContactcenterinsightsV1alpha1DeleteIssueModelMetadata {
  /**
   * Output only. The time the operation was created.
   */
  readonly createTime?: Date;
  /**
   * Output only. The time the operation finished running.
   */
  readonly endTime?: Date;
  /**
   * The original request for deletion.
   */
  request?: GoogleCloudContactcenterinsightsV1alpha1DeleteIssueModelRequest;
}

/**
 * The request to delete an issue model.
 */
export interface GoogleCloudContactcenterinsightsV1alpha1DeleteIssueModelRequest {
  /**
   * Required. The name of the issue model to delete.
   */
  name?: string;
}

/**
 * Metadata for deploying an issue model.
 */
export interface GoogleCloudContactcenterinsightsV1alpha1DeployIssueModelMetadata {
  /**
   * Output only. The time the operation was created.
   */
  readonly createTime?: Date;
  /**
   * Output only. The time the operation finished running.
   */
  readonly endTime?: Date;
  /**
   * The original request for deployment.
   */
  request?: GoogleCloudContactcenterinsightsV1alpha1DeployIssueModelRequest;
}

/**
 * The request to deploy an issue model.
 */
export interface GoogleCloudContactcenterinsightsV1alpha1DeployIssueModelRequest {
  /**
   * Required. The issue model to deploy.
   */
  name?: string;
}

/**
 * The response to deploy an issue model.
 */
export interface GoogleCloudContactcenterinsightsV1alpha1DeployIssueModelResponse {
}

/**
 * The data for a Dialogflow intent. Represents a detected intent in the
 * conversation, e.g. MAKES_PROMISE.
 */
export interface GoogleCloudContactcenterinsightsV1alpha1DialogflowIntent {
  /**
   * The human-readable name of the intent.
   */
  displayName?: string;
}

/**
 * Dialogflow interaction data.
 */
export interface GoogleCloudContactcenterinsightsV1alpha1DialogflowInteractionData {
  /**
   * The confidence of the match ranging from 0.0 (completely uncertain) to 1.0
   * (completely certain).
   */
  confidence?: number;
  /**
   * The Dialogflow intent resource path. Format:
   * projects/{project}/agent/{agent}/intents/{intent}
   */
  dialogflowIntentId?: string;
}

/**
 * A Dialogflow source of conversation data.
 */
export interface GoogleCloudContactcenterinsightsV1alpha1DialogflowSource {
  /**
   * Cloud Storage URI that points to a file that contains the conversation
   * audio.
   */
  audioUri?: string;
  /**
   * Output only. The name of the Dialogflow conversation that this
   * conversation resource is derived from. Format:
   * projects/{project}/locations/{location}/conversations/{conversation}
   */
  readonly dialogflowConversation?: string;
}

/**
 * A dimension determines the grouping key for the query. In SQL terms, these
 * would be part of both the "SELECT" and "GROUP BY" clauses.
 */
export interface GoogleCloudContactcenterinsightsV1alpha1Dimension {
  /**
   * Output only. Metadata about the agent dimension.
   */
  readonly agentDimensionMetadata?: GoogleCloudContactcenterinsightsV1alpha1DimensionAgentDimensionMetadata;
  /**
   * The key of the dimension.
   */
  dimensionKey?:  | "DIMENSION_KEY_UNSPECIFIED" | "ISSUE" | "ISSUE_NAME" | "AGENT" | "AGENT_TEAM" | "QA_QUESTION_ID" | "QA_QUESTION_ANSWER_VALUE" | "CONVERSATION_PROFILE_ID" | "MEDIUM";
  /**
   * Output only. Metadata about the issue dimension.
   */
  readonly issueDimensionMetadata?: GoogleCloudContactcenterinsightsV1alpha1DimensionIssueDimensionMetadata;
  /**
   * Output only. Metadata about the QA question-answer dimension.
   */
  readonly qaQuestionAnswerDimensionMetadata?: GoogleCloudContactcenterinsightsV1alpha1DimensionQaQuestionAnswerDimensionMetadata;
  /**
   * Output only. Metadata about the QA question dimension.
   */
  readonly qaQuestionDimensionMetadata?: GoogleCloudContactcenterinsightsV1alpha1DimensionQaQuestionDimensionMetadata;
}

/**
 * Metadata about the agent dimension.
 */
export interface GoogleCloudContactcenterinsightsV1alpha1DimensionAgentDimensionMetadata {
  /**
   * Optional. The agent's name
   */
  agentDisplayName?: string;
  /**
   * Optional. A user-specified string representing the agent.
   */
  agentId?: string;
  /**
   * Optional. A user-specified string representing the agent's team.
   */
  agentTeam?: string;
}

/**
 * Metadata about the issue dimension.
 */
export interface GoogleCloudContactcenterinsightsV1alpha1DimensionIssueDimensionMetadata {
  /**
   * The issue display name.
   */
  issueDisplayName?: string;
  /**
   * The issue ID.
   */
  issueId?: string;
  /**
   * The parent issue model ID.
   */
  issueModelId?: string;
}

/**
 * Metadata about the QA question-answer dimension. This is useful for showing
 * the answer distribution for questions for a given scorecard.
 */
export interface GoogleCloudContactcenterinsightsV1alpha1DimensionQaQuestionAnswerDimensionMetadata {
  /**
   * Optional. The full body of the question.
   */
  answerValue?: string;
  /**
   * Optional. The QA question ID.
   */
  qaQuestionId?: string;
  /**
   * Optional. The QA scorecard ID.
   */
  qaScorecardId?: string;
  /**
   * Optional. The full body of the question.
   */
  questionBody?: string;
}

/**
 * Metadata about the QA question dimension.
 */
export interface GoogleCloudContactcenterinsightsV1alpha1DimensionQaQuestionDimensionMetadata {
  /**
   * Optional. The QA question ID.
   */
  qaQuestionId?: string;
  /**
   * Optional. The QA scorecard ID.
   */
  qaScorecardId?: string;
  /**
   * Optional. The full body of the question.
   */
  questionBody?: string;
}

/**
 * A customer-managed encryption key specification that can be applied to all
 * created resources (e.g. `Conversation`).
 */
export interface GoogleCloudContactcenterinsightsV1alpha1EncryptionSpec {
  /**
   * Required. The name of customer-managed encryption key that is used to
   * secure a resource and its sub-resources. If empty, the resource is secured
   * by our default encryption key. Only the key in the same location as this
   * resource is allowed to be used for encryption. Format:
   * `projects/{project}/locations/{location}/keyRings/{keyRing}/cryptoKeys/{key}`
   */
  kmsKey?: string;
  /**
   * Immutable. The resource name of the encryption key specification resource.
   * Format: projects/{project}/locations/{location}/encryptionSpec
   */
  name?: string;
}

/**
 * The data for an entity annotation. Represents a phrase in the conversation
 * that is a known entity, such as a person, an organization, or location.
 */
export interface GoogleCloudContactcenterinsightsV1alpha1Entity {
  /**
   * The representative name for the entity.
   */
  displayName?: string;
  /**
   * Metadata associated with the entity. For most entity types, the metadata
   * is a Wikipedia URL (`wikipedia_url`) and Knowledge Graph MID (`mid`), if
   * they are available. For the metadata associated with other entity types,
   * see the Type table below.
   */
  metadata?: {
    [key: string]: string
  };
  /**
   * The salience score associated with the entity in the [0, 1.0] range. The
   * salience score for an entity provides information about the importance or
   * centrality of that entity to the entire document text. Scores closer to 0
   * are less salient, while scores closer to 1.0 are highly salient.
   */
  salience?: number;
  /**
   * The aggregate sentiment expressed for this entity in the conversation.
   */
  sentiment?: GoogleCloudContactcenterinsightsV1alpha1SentimentData;
  /**
   * The entity type.
   */
  type?:  | "TYPE_UNSPECIFIED" | "PERSON" | "LOCATION" | "ORGANIZATION" | "EVENT" | "WORK_OF_ART" | "CONSUMER_GOOD" | "OTHER" | "PHONE_NUMBER" | "ADDRESS" | "DATE" | "NUMBER" | "PRICE";
}

/**
 * The data for an entity mention annotation. This represents a mention of an
 * `Entity` in the conversation.
 */
export interface GoogleCloudContactcenterinsightsV1alpha1EntityMentionData {
  /**
   * The key of this entity in conversation entities. Can be used to retrieve
   * the exact `Entity` this mention is attached to.
   */
  entityUniqueId?: string;
  /**
   * Sentiment expressed for this mention of the entity.
   */
  sentiment?: GoogleCloudContactcenterinsightsV1alpha1SentimentData;
  /**
   * The type of the entity mention.
   */
  type?:  | "MENTION_TYPE_UNSPECIFIED" | "PROPER" | "COMMON";
}

/**
 * Metadata for an export insights operation.
 */
export interface GoogleCloudContactcenterinsightsV1alpha1ExportInsightsDataMetadata {
  /**
   * The number of conversations that were exported successfully.
   */
  completedExportCount?: number;
  /**
   * Output only. The time the operation was created.
   */
  readonly createTime?: Date;
  /**
   * Output only. The time the operation finished running.
   */
  readonly endTime?: Date;
  /**
   * The number of conversations that failed to be exported.
   */
  failedExportCount?: number;
  /**
   * Partial errors during export operation that might cause the operation
   * output to be incomplete.
   */
  partialErrors?: GoogleRpcStatus[];
  /**
   * The original request for export.
   */
  request?: GoogleCloudContactcenterinsightsV1alpha1ExportInsightsDataRequest;
}

/**
 * The request to export insights.
 */
export interface GoogleCloudContactcenterinsightsV1alpha1ExportInsightsDataRequest {
  /**
   * Specified if sink is a BigQuery table.
   */
  bigQueryDestination?: GoogleCloudContactcenterinsightsV1alpha1ExportInsightsDataRequestBigQueryDestination;
  /**
   * Optional. Version of the export schema.
   */
  exportSchemaVersion?:  | "EXPORT_SCHEMA_VERSION_UNSPECIFIED" | "EXPORT_V1" | "EXPORT_V2" | "EXPORT_V3" | "EXPORT_V4" | "EXPORT_V5" | "EXPORT_V6" | "EXPORT_V7" | "EXPORT_VERSION_LATEST_AVAILABLE";
  /**
   * A filter to reduce results to a specific subset. Useful for exporting
   * conversations with specific properties.
   */
  filter?: string;
  /**
   * A fully qualified KMS key name for BigQuery tables protected by CMEK.
   * Format:
   * projects/{project}/locations/{location}/keyRings/{keyring}/cryptoKeys/{key}/cryptoKeyVersions/{version}
   */
  kmsKey?: string;
  /**
   * Required. The parent resource to export data from.
   */
  parent?: string;
  /**
   * Options for what to do if the destination table already exists.
   */
  writeDisposition?:  | "WRITE_DISPOSITION_UNSPECIFIED" | "WRITE_TRUNCATE" | "WRITE_APPEND";
}

/**
 * A BigQuery Table Reference.
 */
export interface GoogleCloudContactcenterinsightsV1alpha1ExportInsightsDataRequestBigQueryDestination {
  /**
   * Required. The name of the BigQuery dataset that the snapshot result should
   * be exported to. If this dataset does not exist, the export call returns an
   * INVALID_ARGUMENT error.
   */
  dataset?: string;
  /**
   * A project ID or number. If specified, then export will attempt to write
   * data to this project instead of the resource project. Otherwise, the
   * resource project will be used.
   */
  projectId?: string;
  /**
   * The BigQuery table name to which the insights data should be written. If
   * this table does not exist, the export call returns an INVALID_ARGUMENT
   * error.
   */
  table?: string;
}

/**
 * Response for an export insights operation.
 */
export interface GoogleCloudContactcenterinsightsV1alpha1ExportInsightsDataResponse {
}

/**
 * Metadata used for export issue model.
 */
export interface GoogleCloudContactcenterinsightsV1alpha1ExportIssueModelMetadata {
  /**
   * The time the operation was created.
   */
  createTime?: Date;
  /**
   * The time the operation finished running.
   */
  endTime?: Date;
  /**
   * The original export request.
   */
  request?: GoogleCloudContactcenterinsightsV1alpha1ExportIssueModelRequest;
}

function serializeGoogleCloudContactcenterinsightsV1alpha1ExportIssueModelMetadata(data: any): GoogleCloudContactcenterinsightsV1alpha1ExportIssueModelMetadata {
  return {
    ...data,
    createTime: data["createTime"] !== undefined ? data["createTime"].toISOString() : undefined,
    endTime: data["endTime"] !== undefined ? data["endTime"].toISOString() : undefined,
  };
}

function deserializeGoogleCloudContactcenterinsightsV1alpha1ExportIssueModelMetadata(data: any): GoogleCloudContactcenterinsightsV1alpha1ExportIssueModelMetadata {
  return {
    ...data,
    createTime: data["createTime"] !== undefined ? new Date(data["createTime"]) : undefined,
    endTime: data["endTime"] !== undefined ? new Date(data["endTime"]) : undefined,
  };
}

/**
 * Request to export an issue model.
 */
export interface GoogleCloudContactcenterinsightsV1alpha1ExportIssueModelRequest {
  /**
   * Google Cloud Storage URI to export the issue model to.
   */
  gcsDestination?: GoogleCloudContactcenterinsightsV1alpha1ExportIssueModelRequestGcsDestination;
  /**
   * Required. The issue model to export.
   */
  name?: string;
}

/**
 * Google Cloud Storage Object URI to save the issue model to.
 */
export interface GoogleCloudContactcenterinsightsV1alpha1ExportIssueModelRequestGcsDestination {
  /**
   * Required. Format: `gs:///`
   */
  objectUri?: string;
}

/**
 * Response from export issue model
 */
export interface GoogleCloudContactcenterinsightsV1alpha1ExportIssueModelResponse {
}

/**
 * Agent Assist frequently-asked-question answer data.
 */
export interface GoogleCloudContactcenterinsightsV1alpha1FaqAnswerData {
  /**
   * The piece of text from the `source` knowledge base document.
   */
  answer?: string;
  /**
   * The system's confidence score that this answer is a good match for this
   * conversation, ranging from 0.0 (completely uncertain) to 1.0 (completely
   * certain).
   */
  confidenceScore?: number;
  /**
   * Map that contains metadata about the FAQ answer and the document that it
   * originates from.
   */
  metadata?: {
    [key: string]: string
  };
  /**
   * The name of the answer record. Format:
   * projects/{project}/locations/{location}/answerRecords/{answer_record}
   */
  queryRecord?: string;
  /**
   * The corresponding FAQ question.
   */
  question?: string;
  /**
   * The knowledge document that this answer was extracted from. Format:
   * projects/{project}/knowledgeBases/{knowledge_base}/documents/{document}.
   */
  source?: string;
}

/**
 * Represents a conversation, resource, and label provided by the user. Can
 * take the form of a string label or a QaAnswer label. QaAnswer labels are used
 * for Quality AI example conversations. String labels are used for Topic
 * Modeling. AgentAssistSummary labels are used for Agent Assist Summarization.
 */
export interface GoogleCloudContactcenterinsightsV1alpha1FeedbackLabel {
  /**
   * Output only. Create time of the label.
   */
  readonly createTime?: Date;
  /**
   * String label used for Topic Modeling.
   */
  label?: string;
  /**
   * Name of the resource to be labeled. Supported resources are: *
   * `projects/{project}/locations/{location}/qaScorecards/{scorecard}/revisions/{revision}/qaQuestions/{question}`
   * * `projects/{project}/locations/{location}/issueModels/{issue_model}` *
   * `projects/{project}/locations/{location}/generators/{generator_id}`
   */
  labeledResource?: string;
  /**
   * Immutable. Resource name of the FeedbackLabel. Format:
   * projects/{project}/locations/{location}/conversations/{conversation}/feedbackLabels/{feedback_label}
   */
  name?: string;
  /**
   * QaAnswer label used for Quality AI example conversations.
   */
  qaAnswerLabel?: GoogleCloudContactcenterinsightsV1alpha1QaAnswerAnswerValue;
  /**
   * Output only. Update time of the label.
   */
  readonly updateTime?: Date;
}

/**
 * A Cloud Storage source of conversation data.
 */
export interface GoogleCloudContactcenterinsightsV1alpha1GcsSource {
  /**
   * Cloud Storage URI that points to a file that contains the conversation
   * audio.
   */
  audioUri?: string;
  /**
   * Immutable. Cloud Storage URI that points to a file that contains the
   * conversation transcript.
   */
  transcriptUri?: string;
}

/**
 * The data for a hold annotation.
 */
export interface GoogleCloudContactcenterinsightsV1alpha1HoldData {
}

/**
 * Metadata used for import issue model.
 */
export interface GoogleCloudContactcenterinsightsV1alpha1ImportIssueModelMetadata {
  /**
   * The time the operation was created.
   */
  createTime?: Date;
  /**
   * The time the operation finished running.
   */
  endTime?: Date;
  /**
   * The original import request.
   */
  request?: GoogleCloudContactcenterinsightsV1alpha1ImportIssueModelRequest;
}

function serializeGoogleCloudContactcenterinsightsV1alpha1ImportIssueModelMetadata(data: any): GoogleCloudContactcenterinsightsV1alpha1ImportIssueModelMetadata {
  return {
    ...data,
    createTime: data["createTime"] !== undefined ? data["createTime"].toISOString() : undefined,
    endTime: data["endTime"] !== undefined ? data["endTime"].toISOString() : undefined,
  };
}

function deserializeGoogleCloudContactcenterinsightsV1alpha1ImportIssueModelMetadata(data: any): GoogleCloudContactcenterinsightsV1alpha1ImportIssueModelMetadata {
  return {
    ...data,
    createTime: data["createTime"] !== undefined ? new Date(data["createTime"]) : undefined,
    endTime: data["endTime"] !== undefined ? new Date(data["endTime"]) : undefined,
  };
}

/**
 * Request to import an issue model.
 */
export interface GoogleCloudContactcenterinsightsV1alpha1ImportIssueModelRequest {
  /**
   * Optional. If set to true, will create an issue model from the imported
   * file with randomly generated IDs for the issue model and corresponding
   * issues. Otherwise, replaces an existing model with the same ID as the file.
   */
  createNewModel?: boolean;
  /**
   * Google Cloud Storage source message.
   */
  gcsSource?: GoogleCloudContactcenterinsightsV1alpha1ImportIssueModelRequestGcsSource;
  /**
   * Required. The parent resource of the issue model.
   */
  parent?: string;
}

/**
 * Google Cloud Storage Object URI to get the issue model file from.
 */
export interface GoogleCloudContactcenterinsightsV1alpha1ImportIssueModelRequestGcsSource {
  /**
   * Required. Format: `gs:///`
   */
  objectUri?: string;
}

/**
 * Response from import issue model
 */
export interface GoogleCloudContactcenterinsightsV1alpha1ImportIssueModelResponse {
  /**
   * The issue model that was imported.
   */
  issueModel?: GoogleCloudContactcenterinsightsV1alpha1IssueModel;
}

/**
 * The metadata for an IngestConversations operation.
 */
export interface GoogleCloudContactcenterinsightsV1alpha1IngestConversationsMetadata {
  /**
   * Output only. The time the operation was created.
   */
  readonly createTime?: Date;
  /**
   * Output only. The time the operation finished running.
   */
  readonly endTime?: Date;
  /**
   * Output only. Statistics for IngestConversations operation.
   */
  readonly ingestConversationsStats?: GoogleCloudContactcenterinsightsV1alpha1IngestConversationsMetadataIngestConversationsStats;
  /**
   * Output only. Partial errors during ingest operation that might cause the
   * operation output to be incomplete.
   */
  readonly partialErrors?: GoogleRpcStatus[];
  /**
   * Output only. The original request for ingest.
   */
  readonly request?: GoogleCloudContactcenterinsightsV1alpha1IngestConversationsRequest;
}

/**
 * Statistics for IngestConversations operation.
 */
export interface GoogleCloudContactcenterinsightsV1alpha1IngestConversationsMetadataIngestConversationsStats {
  /**
   * Output only. The number of objects skipped because another conversation
   * with the same transcript uri had already been ingested.
   */
  readonly duplicatesSkippedCount?: number;
  /**
   * Output only. The number of objects which were unable to be ingested due to
   * errors. The errors are populated in the partial_errors field.
   */
  readonly failedIngestCount?: number;
  /**
   * Output only. The number of objects processed during the ingest operation.
   */
  readonly processedObjectCount?: number;
  /**
   * Output only. The number of new conversations added during this ingest
   * operation.
   */
  readonly successfulIngestCount?: number;
}

/**
 * The request to ingest conversations.
 */
export interface GoogleCloudContactcenterinsightsV1alpha1IngestConversationsRequest {
  /**
   * Configuration that applies to all conversations.
   */
  conversationConfig?: GoogleCloudContactcenterinsightsV1alpha1IngestConversationsRequestConversationConfig;
  /**
   * A cloud storage bucket source. Note that any previously ingested objects
   * from the source will be skipped to avoid duplication.
   */
  gcsSource?: GoogleCloudContactcenterinsightsV1alpha1IngestConversationsRequestGcsSource;
  /**
   * Required. The parent resource for new conversations.
   */
  parent?: string;
  /**
   * Optional. DLP settings for transcript redaction. Optional, will default to
   * the config specified in Settings.
   */
  redactionConfig?: GoogleCloudContactcenterinsightsV1alpha1RedactionConfig;
  /**
   * Optional. If set, this fields indicates the number of objects to ingest
   * from the Cloud Storage bucket. If empty, the entire bucket will be
   * ingested. Unless they are first deleted, conversations produced through
   * sampling won't be ingested by subsequent ingest requests.
   */
  sampleSize?: number;
  /**
   * Optional. Default Speech-to-Text configuration. Optional, will default to
   * the config specified in Settings.
   */
  speechConfig?: GoogleCloudContactcenterinsightsV1alpha1SpeechConfig;
  /**
   * Configuration for when `source` contains conversation transcripts.
   */
  transcriptObjectConfig?: GoogleCloudContactcenterinsightsV1alpha1IngestConversationsRequestTranscriptObjectConfig;
}

/**
 * Configuration that applies to all conversations.
 */
export interface GoogleCloudContactcenterinsightsV1alpha1IngestConversationsRequestConversationConfig {
  /**
   * Optional. Indicates which of the channels, 1 or 2, contains the agent.
   * Note that this must be set for conversations to be properly displayed and
   * analyzed.
   */
  agentChannel?: number;
  /**
   * Optional. An opaque, user-specified string representing a human agent who
   * handled all conversations in the import. Note that this will be overridden
   * if per-conversation metadata is provided through the `metadata_bucket_uri`.
   */
  agentId?: string;
  /**
   * Optional. Indicates which of the channels, 1 or 2, contains the agent.
   * Note that this must be set for conversations to be properly displayed and
   * analyzed.
   */
  customerChannel?: number;
}

/**
 * Configuration for Cloud Storage bucket sources.
 */
export interface GoogleCloudContactcenterinsightsV1alpha1IngestConversationsRequestGcsSource {
  /**
   * Optional. Specifies the type of the objects in `bucket_uri`.
   */
  bucketObjectType?:  | "BUCKET_OBJECT_TYPE_UNSPECIFIED" | "TRANSCRIPT" | "AUDIO";
  /**
   * Required. The Cloud Storage bucket containing source objects.
   */
  bucketUri?: string;
  /**
   * Optional. Custom keys to extract as conversation labels from metadata
   * files in `metadata_bucket_uri`. Keys not included in this field will be
   * ignored. Note that there is a limit of 100 labels per conversation.
   */
  customMetadataKeys?: string[];
  /**
   * Optional. The Cloud Storage path to the conversation metadata. Note that:
   * [1] Metadata files are expected to be in JSON format. [2] Metadata and
   * source files (transcripts or audio) must be in separate buckets. [3] A
   * source file and its corresponding metadata file must share the same name to
   * be properly ingested, E.g. `gs://bucket/audio/conversation1.mp3` and
   * `gs://bucket/metadata/conversation1.json`.
   */
  metadataBucketUri?: string;
}

/**
 * Configuration for processing transcript objects.
 */
export interface GoogleCloudContactcenterinsightsV1alpha1IngestConversationsRequestTranscriptObjectConfig {
  /**
   * Required. The medium transcript objects represent.
   */
  medium?:  | "MEDIUM_UNSPECIFIED" | "PHONE_CALL" | "CHAT";
}

/**
 * The response to an IngestConversations operation.
 */
export interface GoogleCloudContactcenterinsightsV1alpha1IngestConversationsResponse {
}

/**
 * Metadata for initializing a location-level encryption specification.
 */
export interface GoogleCloudContactcenterinsightsV1alpha1InitializeEncryptionSpecMetadata {
  /**
   * Output only. The time the operation was created.
   */
  readonly createTime?: Date;
  /**
   * Output only. The time the operation finished running.
   */
  readonly endTime?: Date;
  /**
   * Partial errors during initializing operation that might cause the
   * operation output to be incomplete.
   */
  partialErrors?: GoogleRpcStatus[];
  /**
   * Output only. The original request for initialization.
   */
  readonly request?: GoogleCloudContactcenterinsightsV1alpha1InitializeEncryptionSpecRequest;
}

/**
 * The request to initialize a location-level encryption specification.
 */
export interface GoogleCloudContactcenterinsightsV1alpha1InitializeEncryptionSpecRequest {
  /**
   * Required. The encryption spec used for CMEK encryption. It is required
   * that the kms key is in the same region as the endpoint. The same key will
   * be used for all provisioned resources, if encryption is available. If the
   * `kms_key_name` field is left empty, no encryption will be enforced.
   */
  encryptionSpec?: GoogleCloudContactcenterinsightsV1alpha1EncryptionSpec;
}

/**
 * The response to initialize a location-level encryption specification.
 */
export interface GoogleCloudContactcenterinsightsV1alpha1InitializeEncryptionSpecResponse {
}

/**
 * The data for an intent. Represents a detected intent in the conversation,
 * for example MAKES_PROMISE.
 */
export interface GoogleCloudContactcenterinsightsV1alpha1Intent {
  /**
   * The human-readable name of the intent.
   */
  displayName?: string;
  /**
   * The unique identifier of the intent.
   */
  id?: string;
}

/**
 * The data for an intent match. Represents an intent match for a text segment
 * in the conversation. A text segment can be part of a sentence, a complete
 * sentence, or an utterance with multiple sentences.
 */
export interface GoogleCloudContactcenterinsightsV1alpha1IntentMatchData {
  /**
   * The id of the matched intent. Can be used to retrieve the corresponding
   * intent information.
   */
  intentUniqueId?: string;
}

/**
 * The data for an interruption annotation.
 */
export interface GoogleCloudContactcenterinsightsV1alpha1InterruptionData {
}

/**
 * The issue resource.
 */
export interface GoogleCloudContactcenterinsightsV1alpha1Issue {
  /**
   * Output only. The time at which this issue was created.
   */
  readonly createTime?: Date;
  /**
   * Representative description of the issue.
   */
  displayDescription?: string;
  /**
   * The representative name for the issue.
   */
  displayName?: string;
  /**
   * Immutable. The resource name of the issue. Format:
   * projects/{project}/locations/{location}/issueModels/{issue_model}/issues/{issue}
   */
  name?: string;
  /**
   * Output only. Resource names of the sample representative utterances that
   * match to this issue.
   */
  readonly sampleUtterances?: string[];
  /**
   * Output only. The most recent time that this issue was updated.
   */
  readonly updateTime?: Date;
}

/**
 * Information about the issue.
 */
export interface GoogleCloudContactcenterinsightsV1alpha1IssueAssignment {
  /**
   * Immutable. Display name of the assigned issue. This field is set at time
   * of analysis and immutable since then.
   */
  displayName?: string;
  /**
   * Resource name of the assigned issue.
   */
  issue?: string;
  /**
   * Score indicating the likelihood of the issue assignment. currently bounded
   * on [0,1].
   */
  score?: number;
}

/**
 * The data for an issue match annotation.
 */
export interface GoogleCloudContactcenterinsightsV1alpha1IssueMatchData {
  /**
   * Information about the issue's assignment.
   */
  issueAssignment?: GoogleCloudContactcenterinsightsV1alpha1IssueAssignment;
}

/**
 * The issue model resource.
 */
export interface GoogleCloudContactcenterinsightsV1alpha1IssueModel {
  /**
   * Output only. The time at which this issue model was created.
   */
  readonly createTime?: Date;
  /**
   * The representative name for the issue model.
   */
  displayName?: string;
  /**
   * Configs for the input data that used to create the issue model.
   */
  inputDataConfig?: GoogleCloudContactcenterinsightsV1alpha1IssueModelInputDataConfig;
  /**
   * Output only. Number of issues in this issue model.
   */
  readonly issueCount?: bigint;
  /**
   * Language of the model.
   */
  languageCode?: string;
  /**
   * Type of the model.
   */
  modelType?:  | "MODEL_TYPE_UNSPECIFIED" | "TYPE_V1" | "TYPE_V2";
  /**
   * Immutable. The resource name of the issue model. Format:
   * projects/{project}/locations/{location}/issueModels/{issue_model}
   */
  name?: string;
  /**
   * Output only. State of the model.
   */
  readonly state?:  | "STATE_UNSPECIFIED" | "UNDEPLOYED" | "DEPLOYING" | "DEPLOYED" | "UNDEPLOYING" | "DELETING";
  /**
   * Output only. Immutable. The issue model's label statistics on its training
   * data.
   */
  readonly trainingStats?: GoogleCloudContactcenterinsightsV1alpha1IssueModelLabelStats;
  /**
   * Output only. The most recent time at which the issue model was updated.
   */
  readonly updateTime?: Date;
}

/**
 * Configs for the input data used to create the issue model.
 */
export interface GoogleCloudContactcenterinsightsV1alpha1IssueModelInputDataConfig {
  /**
   * A filter to reduce the conversations used for training the model to a
   * specific subset. Refer to
   * https://cloud.google.com/contact-center/insights/docs/filtering for
   * details.
   */
  filter?: string;
  /**
   * Medium of conversations used in training data. This field is being
   * deprecated. To specify the medium to be used in training a new issue model,
   * set the `medium` field on `filter`.
   */
  medium?:  | "MEDIUM_UNSPECIFIED" | "PHONE_CALL" | "CHAT";
  /**
   * Output only. Number of conversations used in training. Output only.
   */
  readonly trainingConversationsCount?: bigint;
}

/**
 * Aggregated statistics about an issue model.
 */
export interface GoogleCloudContactcenterinsightsV1alpha1IssueModelLabelStats {
  /**
   * Number of conversations the issue model has analyzed at this point in
   * time.
   */
  analyzedConversationsCount?: bigint;
  /**
   * Statistics on each issue. Key is the issue's resource name.
   */
  issueStats?: {
    [key: string]: GoogleCloudContactcenterinsightsV1alpha1IssueModelLabelStatsIssueStats
  };
  /**
   * Number of analyzed conversations for which no issue was applicable at this
   * point in time.
   */
  unclassifiedConversationsCount?: bigint;
}

function serializeGoogleCloudContactcenterinsightsV1alpha1IssueModelLabelStats(data: any): GoogleCloudContactcenterinsightsV1alpha1IssueModelLabelStats {
  return {
    ...data,
    analyzedConversationsCount: data["analyzedConversationsCount"] !== undefined ? String(data["analyzedConversationsCount"]) : undefined,
    issueStats: data["issueStats"] !== undefined ? Object.fromEntries(Object.entries(data["issueStats"]).map(([k, v]: [string, any]) => ([k, serializeGoogleCloudContactcenterinsightsV1alpha1IssueModelLabelStatsIssueStats(v)]))) : undefined,
    unclassifiedConversationsCount: data["unclassifiedConversationsCount"] !== undefined ? String(data["unclassifiedConversationsCount"]) : undefined,
  };
}

function deserializeGoogleCloudContactcenterinsightsV1alpha1IssueModelLabelStats(data: any): GoogleCloudContactcenterinsightsV1alpha1IssueModelLabelStats {
  return {
    ...data,
    analyzedConversationsCount: data["analyzedConversationsCount"] !== undefined ? BigInt(data["analyzedConversationsCount"]) : undefined,
    issueStats: data["issueStats"] !== undefined ? Object.fromEntries(Object.entries(data["issueStats"]).map(([k, v]: [string, any]) => ([k, deserializeGoogleCloudContactcenterinsightsV1alpha1IssueModelLabelStatsIssueStats(v)]))) : undefined,
    unclassifiedConversationsCount: data["unclassifiedConversationsCount"] !== undefined ? BigInt(data["unclassifiedConversationsCount"]) : undefined,
  };
}

/**
 * Aggregated statistics about an issue.
 */
export interface GoogleCloudContactcenterinsightsV1alpha1IssueModelLabelStatsIssueStats {
  /**
   * Display name of the issue.
   */
  displayName?: string;
  /**
   * Issue resource. Format:
   * projects/{project}/locations/{location}/issueModels/{issue_model}/issues/{issue}
   */
  issue?: string;
  /**
   * Number of conversations attached to the issue at this point in time.
   */
  labeledConversationsCount?: bigint;
}

function serializeGoogleCloudContactcenterinsightsV1alpha1IssueModelLabelStatsIssueStats(data: any): GoogleCloudContactcenterinsightsV1alpha1IssueModelLabelStatsIssueStats {
  return {
    ...data,
    labeledConversationsCount: data["labeledConversationsCount"] !== undefined ? String(data["labeledConversationsCount"]) : undefined,
  };
}

function deserializeGoogleCloudContactcenterinsightsV1alpha1IssueModelLabelStatsIssueStats(data: any): GoogleCloudContactcenterinsightsV1alpha1IssueModelLabelStatsIssueStats {
  return {
    ...data,
    labeledConversationsCount: data["labeledConversationsCount"] !== undefined ? BigInt(data["labeledConversationsCount"]) : undefined,
  };
}

/**
 * Issue Modeling result on a conversation.
 */
export interface GoogleCloudContactcenterinsightsV1alpha1IssueModelResult {
  /**
   * Issue model that generates the result. Format:
   * projects/{project}/locations/{location}/issueModels/{issue_model}
   */
  issueModel?: string;
  /**
   * All the matched issues.
   */
  issues?: GoogleCloudContactcenterinsightsV1alpha1IssueAssignment[];
}

/**
 * The response for listing all feedback labels.
 */
export interface GoogleCloudContactcenterinsightsV1alpha1ListAllFeedbackLabelsResponse {
  /**
   * The feedback labels that match the request.
   */
  feedbackLabels?: GoogleCloudContactcenterinsightsV1alpha1FeedbackLabel[];
  /**
   * A token, which can be sent as `page_token` to retrieve the next page. If
   * this field is omitted, there are no subsequent pages.
   */
  nextPageToken?: string;
}

/**
 * The response for listing feedback labels.
 */
export interface GoogleCloudContactcenterinsightsV1alpha1ListFeedbackLabelsResponse {
  /**
   * The feedback labels that match the request.
   */
  feedbackLabels?: GoogleCloudContactcenterinsightsV1alpha1FeedbackLabel[];
  /**
   * The next page token.
   */
  nextPageToken?: string;
}

/**
 * The data for a matched phrase matcher. Represents information identifying a
 * phrase matcher for a given match.
 */
export interface GoogleCloudContactcenterinsightsV1alpha1PhraseMatchData {
  /**
   * The human-readable name of the phrase matcher.
   */
  displayName?: string;
  /**
   * The unique identifier (the resource name) of the phrase matcher.
   */
  phraseMatcher?: string;
}

/**
 * An answer to a QaQuestion.
 */
export interface GoogleCloudContactcenterinsightsV1alpha1QaAnswer {
  /**
   * List of all individual answers given to the question.
   */
  answerSources?: GoogleCloudContactcenterinsightsV1alpha1QaAnswerAnswerSource[];
  /**
   * The main answer value, incorporating any manual edits if they exist.
   */
  answerValue?: GoogleCloudContactcenterinsightsV1alpha1QaAnswerAnswerValue;
  /**
   * The conversation the answer applies to.
   */
  conversation?: string;
  /**
   * The QaQuestion answered by this answer.
   */
  qaQuestion?: string;
  /**
   * Question text. E.g., "Did the agent greet the customer?"
   */
  questionBody?: string;
  /**
   * User-defined list of arbitrary tags. Matches the value from
   * QaScorecard.ScorecardQuestion.tags. Used for grouping/organization and for
   * weighting the score of each answer.
   */
  tags?: string[];
}

/**
 * A question may have multiple answers from varying sources, one of which
 * becomes the "main" answer above. AnswerSource represents each individual
 * answer.
 */
export interface GoogleCloudContactcenterinsightsV1alpha1QaAnswerAnswerSource {
  /**
   * The answer value from this source.
   */
  answerValue?: GoogleCloudContactcenterinsightsV1alpha1QaAnswerAnswerValue;
  /**
   * What created the answer.
   */
  sourceType?:  | "SOURCE_TYPE_UNSPECIFIED" | "SYSTEM_GENERATED" | "MANUAL_EDIT";
}

/**
 * Message for holding the value of a QaAnswer. QaQuestion.AnswerChoice defines
 * the possible answer values for a question.
 */
export interface GoogleCloudContactcenterinsightsV1alpha1QaAnswerAnswerValue {
  /**
   * Boolean value.
   */
  boolValue?: boolean;
  /**
   * A short string used as an identifier. Matches the value used in
   * QaQuestion.AnswerChoice.key.
   */
  key?: string;
  /**
   * A value of "Not Applicable (N/A)". Should only ever be `true`.
   */
  naValue?: boolean;
  /**
   * Output only. Normalized score of the questions. Calculated as score /
   * potential_score.
   */
  readonly normalizedScore?: number;
  /**
   * Numerical value.
   */
  numValue?: number;
  /**
   * Output only. The maximum potential score of the question.
   */
  readonly potentialScore?: number;
  /**
   * Output only. Numerical score of the answer.
   */
  readonly score?: number;
  /**
   * String value.
   */
  strValue?: string;
}

/**
 * The results of scoring a single conversation against a QaScorecard. Contains
 * a collection of QaAnswers and aggregate score.
 */
export interface GoogleCloudContactcenterinsightsV1alpha1QaScorecardResult {
  /**
   * ID of the agent that handled the conversation.
   */
  agentId?: string;
  /**
   * The conversation scored by this result.
   */
  conversation?: string;
  /**
   * Output only. The timestamp that the revision was created.
   */
  readonly createTime?: Date;
  /**
   * Identifier. The name of the scorecard result. Format:
   * projects/{project}/locations/{location}/qaScorecardResults/{qa_scorecard_result}
   */
  name?: string;
  /**
   * The normalized score, which is the score divided by the potential score.
   * Any manual edits are included if they exist.
   */
  normalizedScore?: number;
  /**
   * The maximum potential overall score of the scorecard. Any questions
   * answered using `na_value` are excluded from this calculation.
   */
  potentialScore?: number;
  /**
   * Set of QaAnswers represented in the result.
   */
  qaAnswers?: GoogleCloudContactcenterinsightsV1alpha1QaAnswer[];
  /**
   * The QaScorecardRevision scored by this result.
   */
  qaScorecardRevision?: string;
  /**
   * Collection of tags and their scores.
   */
  qaTagResults?: GoogleCloudContactcenterinsightsV1alpha1QaScorecardResultQaTagResult[];
  /**
   * The overall numerical score of the result, incorporating any manual edits
   * if they exist.
   */
  score?: number;
  /**
   * List of all individual score sets.
   */
  scoreSources?: GoogleCloudContactcenterinsightsV1alpha1QaScorecardResultScoreSource[];
}

/**
 * Tags and their corresponding results.
 */
export interface GoogleCloudContactcenterinsightsV1alpha1QaScorecardResultQaTagResult {
  /**
   * The normalized score the tag applies to.
   */
  normalizedScore?: number;
  /**
   * The potential score the tag applies to.
   */
  potentialScore?: number;
  /**
   * The score the tag applies to.
   */
  score?: number;
  /**
   * The tag the score applies to.
   */
  tag?: string;
}

/**
 * A scorecard result may have multiple sets of scores from varying sources,
 * one of which becomes the "main" answer above. A ScoreSource represents each
 * individual set of scores.
 */
export interface GoogleCloudContactcenterinsightsV1alpha1QaScorecardResultScoreSource {
  /**
   * The normalized score, which is the score divided by the potential score.
   */
  normalizedScore?: number;
  /**
   * The maximum potential overall score of the scorecard. Any questions
   * answered using `na_value` are excluded from this calculation.
   */
  potentialScore?: number;
  /**
   * Collection of tags and their scores.
   */
  qaTagResults?: GoogleCloudContactcenterinsightsV1alpha1QaScorecardResultQaTagResult[];
  /**
   * The overall numerical score of the result.
   */
  score?: number;
  /**
   * What created the score.
   */
  sourceType?:  | "SOURCE_TYPE_UNSPECIFIED" | "SYSTEM_GENERATED_ONLY" | "INCLUDES_MANUAL_EDITS";
}

/**
 * The metadata from querying metrics.
 */
export interface GoogleCloudContactcenterinsightsV1alpha1QueryMetricsMetadata {
  /**
   * Whether the result rows were truncated because the result row size is too
   * large to materialize.
   */
  resultIsTruncated?: boolean;
}

/**
 * The response for querying metrics.
 */
export interface GoogleCloudContactcenterinsightsV1alpha1QueryMetricsResponse {
  /**
   * Required. The location of the data.
   * "projects/{project}/locations/{location}"
   */
  location?: string;
  /**
   * The macro average slice contains aggregated averages across the selected
   * dimension. i.e. if group_by agent is specified this field will contain the
   * average across all agents. This field is only populated if the request
   * specifies a Dimension.
   */
  macroAverageSlice?: GoogleCloudContactcenterinsightsV1alpha1QueryMetricsResponseSlice;
  /**
   * A slice contains a total and (if the request specified a time granularity)
   * a time series of metric values. Each slice contains a unique combination of
   * the cardinality of dimensions from the request.
   */
  slices?: GoogleCloudContactcenterinsightsV1alpha1QueryMetricsResponseSlice[];
  /**
   * The metrics last update time.
   */
  updateTime?: Date;
}

function serializeGoogleCloudContactcenterinsightsV1alpha1QueryMetricsResponse(data: any): GoogleCloudContactcenterinsightsV1alpha1QueryMetricsResponse {
  return {
    ...data,
    macroAverageSlice: data["macroAverageSlice"] !== undefined ? serializeGoogleCloudContactcenterinsightsV1alpha1QueryMetricsResponseSlice(data["macroAverageSlice"]) : undefined,
    slices: data["slices"] !== undefined ? data["slices"].map((item: any) => (serializeGoogleCloudContactcenterinsightsV1alpha1QueryMetricsResponseSlice(item))) : undefined,
    updateTime: data["updateTime"] !== undefined ? data["updateTime"].toISOString() : undefined,
  };
}

function deserializeGoogleCloudContactcenterinsightsV1alpha1QueryMetricsResponse(data: any): GoogleCloudContactcenterinsightsV1alpha1QueryMetricsResponse {
  return {
    ...data,
    macroAverageSlice: data["macroAverageSlice"] !== undefined ? deserializeGoogleCloudContactcenterinsightsV1alpha1QueryMetricsResponseSlice(data["macroAverageSlice"]) : undefined,
    slices: data["slices"] !== undefined ? data["slices"].map((item: any) => (deserializeGoogleCloudContactcenterinsightsV1alpha1QueryMetricsResponseSlice(item))) : undefined,
    updateTime: data["updateTime"] !== undefined ? new Date(data["updateTime"]) : undefined,
  };
}

/**
 * A slice contains a total and (if the request specified a time granularity) a
 * time series of metric values. Each slice contains a unique combination of the
 * cardinality of dimensions from the request. For example, if the request
 * specifies a single ISSUE dimension and it has a cardinality of 2 (i.e. the
 * data used to compute the metrics has 2 issues in total), the response will
 * have 2 slices: * Slice 1 -> dimensions=[Issue 1] * Slice 2 ->
 * dimensions=[Issue 2]
 */
export interface GoogleCloudContactcenterinsightsV1alpha1QueryMetricsResponseSlice {
  /**
   * A unique combination of dimensions that this slice represents.
   */
  dimensions?: GoogleCloudContactcenterinsightsV1alpha1Dimension[];
  /**
   * A time series of metric values. This is only populated if the request
   * specifies a time granularity other than NONE.
   */
  timeSeries?: GoogleCloudContactcenterinsightsV1alpha1QueryMetricsResponseSliceTimeSeries;
  /**
   * The total metric value. The interval of this data point is [starting
   * create time, ending create time) from the request.
   */
  total?: GoogleCloudContactcenterinsightsV1alpha1QueryMetricsResponseSliceDataPoint;
}

function serializeGoogleCloudContactcenterinsightsV1alpha1QueryMetricsResponseSlice(data: any): GoogleCloudContactcenterinsightsV1alpha1QueryMetricsResponseSlice {
  return {
    ...data,
    timeSeries: data["timeSeries"] !== undefined ? serializeGoogleCloudContactcenterinsightsV1alpha1QueryMetricsResponseSliceTimeSeries(data["timeSeries"]) : undefined,
    total: data["total"] !== undefined ? serializeGoogleCloudContactcenterinsightsV1alpha1QueryMetricsResponseSliceDataPoint(data["total"]) : undefined,
  };
}

function deserializeGoogleCloudContactcenterinsightsV1alpha1QueryMetricsResponseSlice(data: any): GoogleCloudContactcenterinsightsV1alpha1QueryMetricsResponseSlice {
  return {
    ...data,
    timeSeries: data["timeSeries"] !== undefined ? deserializeGoogleCloudContactcenterinsightsV1alpha1QueryMetricsResponseSliceTimeSeries(data["timeSeries"]) : undefined,
    total: data["total"] !== undefined ? deserializeGoogleCloudContactcenterinsightsV1alpha1QueryMetricsResponseSliceDataPoint(data["total"]) : undefined,
  };
}

/**
 * A data point contains the metric values mapped to an interval.
 */
export interface GoogleCloudContactcenterinsightsV1alpha1QueryMetricsResponseSliceDataPoint {
  /**
   * The measure related to conversations.
   */
  conversationMeasure?: GoogleCloudContactcenterinsightsV1alpha1QueryMetricsResponseSliceDataPointConversationMeasure;
  /**
   * The interval that this data point represents. * If this is the total data
   * point, the interval is [starting create time, ending create time) from the
   * request. * If this a data point from the time series, the interval is
   * [time, time + time granularity from the request).
   */
  interval?: GoogleTypeInterval;
}

function serializeGoogleCloudContactcenterinsightsV1alpha1QueryMetricsResponseSliceDataPoint(data: any): GoogleCloudContactcenterinsightsV1alpha1QueryMetricsResponseSliceDataPoint {
  return {
    ...data,
    conversationMeasure: data["conversationMeasure"] !== undefined ? serializeGoogleCloudContactcenterinsightsV1alpha1QueryMetricsResponseSliceDataPointConversationMeasure(data["conversationMeasure"]) : undefined,
    interval: data["interval"] !== undefined ? serializeGoogleTypeInterval(data["interval"]) : undefined,
  };
}

function deserializeGoogleCloudContactcenterinsightsV1alpha1QueryMetricsResponseSliceDataPoint(data: any): GoogleCloudContactcenterinsightsV1alpha1QueryMetricsResponseSliceDataPoint {
  return {
    ...data,
    conversationMeasure: data["conversationMeasure"] !== undefined ? deserializeGoogleCloudContactcenterinsightsV1alpha1QueryMetricsResponseSliceDataPointConversationMeasure(data["conversationMeasure"]) : undefined,
    interval: data["interval"] !== undefined ? deserializeGoogleTypeInterval(data["interval"]) : undefined,
  };
}

/**
 * The measure related to conversations.
 */
export interface GoogleCloudContactcenterinsightsV1alpha1QueryMetricsResponseSliceDataPointConversationMeasure {
  /**
   * The average agent's sentiment score.
   */
  averageAgentSentimentScore?: number;
  /**
   * The average client's sentiment score.
   */
  averageClientSentimentScore?: number;
  /**
   * The average customer satisfaction rating.
   */
  averageCustomerSatisfactionRating?: number;
  /**
   * The average duration.
   */
  averageDuration?: number /* Duration */;
  /**
   * Average QA normalized score. Will exclude 0's in average calculation.
   */
  averageQaNormalizedScore?: number;
  /**
   * Average QA normalized score averaged for questions averaged across all
   * revisions of the parent scorecard. Will be only populated if the request
   * specifies a dimension of QA_QUESTION_ID.
   */
  averageQaQuestionNormalizedScore?: number;
  /**
   * The average silence percentage.
   */
  averageSilencePercentage?: number;
  /**
   * The average turn count.
   */
  averageTurnCount?: number;
  /**
   * The conversation count.
   */
  conversationCount?: number;
  /**
   * Average QA normalized score for all the tags.
   */
  qaTagScores?: GoogleCloudContactcenterinsightsV1alpha1QueryMetricsResponseSliceDataPointConversationMeasureQaTagScore[];
}

function serializeGoogleCloudContactcenterinsightsV1alpha1QueryMetricsResponseSliceDataPointConversationMeasure(data: any): GoogleCloudContactcenterinsightsV1alpha1QueryMetricsResponseSliceDataPointConversationMeasure {
  return {
    ...data,
    averageDuration: data["averageDuration"] !== undefined ? data["averageDuration"] : undefined,
  };
}

function deserializeGoogleCloudContactcenterinsightsV1alpha1QueryMetricsResponseSliceDataPointConversationMeasure(data: any): GoogleCloudContactcenterinsightsV1alpha1QueryMetricsResponseSliceDataPointConversationMeasure {
  return {
    ...data,
    averageDuration: data["averageDuration"] !== undefined ? data["averageDuration"] : undefined,
  };
}

/**
 * Average QA normalized score for the tag.
 */
export interface GoogleCloudContactcenterinsightsV1alpha1QueryMetricsResponseSliceDataPointConversationMeasureQaTagScore {
  /**
   * Average tag normalized score per tag.
   */
  averageTagNormalizedScore?: number;
  /**
   * Tag name.
   */
  tag?: string;
}

/**
 * A time series of metric values.
 */
export interface GoogleCloudContactcenterinsightsV1alpha1QueryMetricsResponseSliceTimeSeries {
  /**
   * The data points that make up the time series .
   */
  dataPoints?: GoogleCloudContactcenterinsightsV1alpha1QueryMetricsResponseSliceDataPoint[];
}

function serializeGoogleCloudContactcenterinsightsV1alpha1QueryMetricsResponseSliceTimeSeries(data: any): GoogleCloudContactcenterinsightsV1alpha1QueryMetricsResponseSliceTimeSeries {
  return {
    ...data,
    dataPoints: data["dataPoints"] !== undefined ? data["dataPoints"].map((item: any) => (serializeGoogleCloudContactcenterinsightsV1alpha1QueryMetricsResponseSliceDataPoint(item))) : undefined,
  };
}

function deserializeGoogleCloudContactcenterinsightsV1alpha1QueryMetricsResponseSliceTimeSeries(data: any): GoogleCloudContactcenterinsightsV1alpha1QueryMetricsResponseSliceTimeSeries {
  return {
    ...data,
    dataPoints: data["dataPoints"] !== undefined ? data["dataPoints"].map((item: any) => (deserializeGoogleCloudContactcenterinsightsV1alpha1QueryMetricsResponseSliceDataPoint(item))) : undefined,
  };
}

/**
 * The metadata for querying performance overview.
 */
export interface GoogleCloudContactcenterinsightsV1alpha1QueryPerformanceOverviewMetadata {
}

/**
 * The response for querying performance overview.
 */
export interface GoogleCloudContactcenterinsightsV1alpha1QueryPerformanceOverviewResponse {
  /**
   * The summary text of the performance.
   */
  summaryText?: string;
}

/**
 * DLP resources used for redaction while ingesting conversations. DLP settings
 * are applied to conversations ingested from the `UploadConversation` and
 * `IngestConversations` endpoints, including conversation coming from CCAI
 * Platform. They are not applied to conversations ingested from the
 * `CreateConversation` endpoint or the Dialogflow / Agent Assist runtime
 * integrations. When using Dialogflow / Agent Assist runtime integrations,
 * redaction should be performed in Dialogflow / Agent Assist.
 */
export interface GoogleCloudContactcenterinsightsV1alpha1RedactionConfig {
  /**
   * The fully-qualified DLP deidentify template resource name. Format:
   * `projects/{project}/deidentifyTemplates/{template}`
   */
  deidentifyTemplate?: string;
  /**
   * The fully-qualified DLP inspect template resource name. Format:
   * `projects/{project}/locations/{location}/inspectTemplates/{template}`
   */
  inspectTemplate?: string;
}

/**
 * An annotation that was generated during the customer and agent interaction.
 */
export interface GoogleCloudContactcenterinsightsV1alpha1RuntimeAnnotation {
  /**
   * The unique identifier of the annotation. Format:
   * projects/{project}/locations/{location}/conversationDatasets/{dataset}/conversationDataItems/{data_item}/conversationAnnotations/{annotation}
   */
  annotationId?: string;
  /**
   * The feedback that the customer has about the answer in `data`.
   */
  answerFeedback?: GoogleCloudContactcenterinsightsV1alpha1AnswerFeedback;
  /**
   * Agent Assist Article Suggestion data.
   */
  articleSuggestion?: GoogleCloudContactcenterinsightsV1alpha1ArticleSuggestionData;
  /**
   * Conversation summarization suggestion data.
   */
  conversationSummarizationSuggestion?: GoogleCloudContactcenterinsightsV1alpha1ConversationSummarizationSuggestionData;
  /**
   * The time at which this annotation was created.
   */
  createTime?: Date;
  /**
   * Dialogflow interaction data.
   */
  dialogflowInteraction?: GoogleCloudContactcenterinsightsV1alpha1DialogflowInteractionData;
  /**
   * The boundary in the conversation where the annotation ends, inclusive.
   */
  endBoundary?: GoogleCloudContactcenterinsightsV1alpha1AnnotationBoundary;
  /**
   * Agent Assist FAQ answer data.
   */
  faqAnswer?: GoogleCloudContactcenterinsightsV1alpha1FaqAnswerData;
  /**
   * Agent Assist Smart Compose suggestion data.
   */
  smartComposeSuggestion?: GoogleCloudContactcenterinsightsV1alpha1SmartComposeSuggestionData;
  /**
   * Agent Assist Smart Reply data.
   */
  smartReply?: GoogleCloudContactcenterinsightsV1alpha1SmartReplyData;
  /**
   * The boundary in the conversation where the annotation starts, inclusive.
   */
  startBoundary?: GoogleCloudContactcenterinsightsV1alpha1AnnotationBoundary;
  /**
   * Explicit input used for generating the answer
   */
  userInput?: GoogleCloudContactcenterinsightsV1alpha1RuntimeAnnotationUserInput;
}

function serializeGoogleCloudContactcenterinsightsV1alpha1RuntimeAnnotation(data: any): GoogleCloudContactcenterinsightsV1alpha1RuntimeAnnotation {
  return {
    ...data,
    createTime: data["createTime"] !== undefined ? data["createTime"].toISOString() : undefined,
  };
}

function deserializeGoogleCloudContactcenterinsightsV1alpha1RuntimeAnnotation(data: any): GoogleCloudContactcenterinsightsV1alpha1RuntimeAnnotation {
  return {
    ...data,
    createTime: data["createTime"] !== undefined ? new Date(data["createTime"]) : undefined,
  };
}

/**
 * Explicit input used for generating the answer
 */
export interface GoogleCloudContactcenterinsightsV1alpha1RuntimeAnnotationUserInput {
  /**
   * The resource name of associated generator. Format:
   * `projects//locations//generators/`
   */
  generatorName?: string;
  /**
   * Query text. Article Search uses this to store the input query used to
   * generate the search results.
   */
  query?: string;
  /**
   * Query source for the answer.
   */
  querySource?:  | "QUERY_SOURCE_UNSPECIFIED" | "AGENT_QUERY" | "SUGGESTED_QUERY";
}

/**
 * The data for a sentiment annotation.
 */
export interface GoogleCloudContactcenterinsightsV1alpha1SentimentData {
  /**
   * A non-negative number from 0 to infinity which represents the absolute
   * magnitude of sentiment regardless of score.
   */
  magnitude?: number;
  /**
   * The sentiment score between -1.0 (negative) and 1.0 (positive).
   */
  score?: number;
}

/**
 * The data for a silence annotation.
 */
export interface GoogleCloudContactcenterinsightsV1alpha1SilenceData {
}

/**
 * Agent Assist Smart Compose suggestion data.
 */
export interface GoogleCloudContactcenterinsightsV1alpha1SmartComposeSuggestionData {
  /**
   * The system's confidence score that this suggestion is a good match for
   * this conversation, ranging from 0.0 (completely uncertain) to 1.0
   * (completely certain).
   */
  confidenceScore?: number;
  /**
   * Map that contains metadata about the Smart Compose suggestion and the
   * document from which it originates.
   */
  metadata?: {
    [key: string]: string
  };
  /**
   * The name of the answer record. Format:
   * projects/{project}/locations/{location}/answerRecords/{answer_record}
   */
  queryRecord?: string;
  /**
   * The content of the suggestion.
   */
  suggestion?: string;
}

/**
 * Agent Assist Smart Reply data.
 */
export interface GoogleCloudContactcenterinsightsV1alpha1SmartReplyData {
  /**
   * The system's confidence score that this reply is a good match for this
   * conversation, ranging from 0.0 (completely uncertain) to 1.0 (completely
   * certain).
   */
  confidenceScore?: number;
  /**
   * Map that contains metadata about the Smart Reply and the document from
   * which it originates.
   */
  metadata?: {
    [key: string]: string
  };
  /**
   * The name of the answer record. Format:
   * projects/{project}/locations/{location}/answerRecords/{answer_record}
   */
  queryRecord?: string;
  /**
   * The content of the reply.
   */
  reply?: string;
}

/**
 * Speech-to-Text configuration. Speech-to-Text settings are applied to
 * conversations ingested from the `UploadConversation` and
 * `IngestConversations` endpoints, including conversation coming from CCAI
 * Platform. They are not applied to conversations ingested from the
 * `CreateConversation` endpoint.
 */
export interface GoogleCloudContactcenterinsightsV1alpha1SpeechConfig {
  /**
   * The fully-qualified Speech Recognizer resource name. Format:
   * `projects/{project_id}/locations/{location}/recognizer/{recognizer}`
   */
  speechRecognizer?: string;
}

/**
 * Metadata for undeploying an issue model.
 */
export interface GoogleCloudContactcenterinsightsV1alpha1UndeployIssueModelMetadata {
  /**
   * Output only. The time the operation was created.
   */
  readonly createTime?: Date;
  /**
   * Output only. The time the operation finished running.
   */
  readonly endTime?: Date;
  /**
   * The original request for undeployment.
   */
  request?: GoogleCloudContactcenterinsightsV1alpha1UndeployIssueModelRequest;
}

/**
 * The request to undeploy an issue model.
 */
export interface GoogleCloudContactcenterinsightsV1alpha1UndeployIssueModelRequest {
  /**
   * Required. The issue model to undeploy.
   */
  name?: string;
}

/**
 * The response to undeploy an issue model.
 */
export interface GoogleCloudContactcenterinsightsV1alpha1UndeployIssueModelResponse {
}

/**
 * The metadata for an `UploadConversation` operation.
 */
export interface GoogleCloudContactcenterinsightsV1alpha1UploadConversationMetadata {
  /**
   * Output only. The operation name for a successfully created analysis
   * operation, if any.
   */
  readonly analysisOperation?: string;
  /**
   * Output only. The redaction config applied to the uploaded conversation.
   */
  readonly appliedRedactionConfig?: GoogleCloudContactcenterinsightsV1alpha1RedactionConfig;
  /**
   * Output only. The time the operation was created.
   */
  readonly createTime?: Date;
  /**
   * Output only. The time the operation finished running.
   */
  readonly endTime?: Date;
  /**
   * Output only. The original request.
   */
  readonly request?: GoogleCloudContactcenterinsightsV1alpha1UploadConversationRequest;
}

/**
 * Request to upload a conversation.
 */
export interface GoogleCloudContactcenterinsightsV1alpha1UploadConversationRequest {
  /**
   * Required. The conversation resource to create.
   */
  conversation?: GoogleCloudContactcenterinsightsV1alpha1Conversation;
  /**
   * Optional. A unique ID for the new conversation. This ID will become the
   * final component of the conversation's resource name. If no ID is specified,
   * a server-generated ID will be used. This value should be 4-64 characters
   * and must match the regular expression `^[a-z0-9-]{4,64}$`. Valid characters
   * are `a-z-`
   */
  conversationId?: string;
  /**
   * Required. The parent resource of the conversation.
   */
  parent?: string;
  /**
   * Optional. DLP settings for transcript redaction. Will default to the
   * config specified in Settings.
   */
  redactionConfig?: GoogleCloudContactcenterinsightsV1alpha1RedactionConfig;
  /**
   * Optional. Speech-to-Text configuration. Will default to the config
   * specified in Settings.
   */
  speechConfig?: GoogleCloudContactcenterinsightsV1alpha1SpeechConfig;
}

function serializeGoogleCloudContactcenterinsightsV1alpha1UploadConversationRequest(data: any): GoogleCloudContactcenterinsightsV1alpha1UploadConversationRequest {
  return {
    ...data,
    conversation: data["conversation"] !== undefined ? serializeGoogleCloudContactcenterinsightsV1alpha1Conversation(data["conversation"]) : undefined,
  };
}

function deserializeGoogleCloudContactcenterinsightsV1alpha1UploadConversationRequest(data: any): GoogleCloudContactcenterinsightsV1alpha1UploadConversationRequest {
  return {
    ...data,
    conversation: data["conversation"] !== undefined ? deserializeGoogleCloudContactcenterinsightsV1alpha1Conversation(data["conversation"]) : undefined,
  };
}

/**
 * The analysis resource.
 */
export interface GoogleCloudContactcenterinsightsV1Analysis {
  /**
   * Output only. The result of the analysis, which is populated when the
   * analysis finishes.
   */
  readonly analysisResult?: GoogleCloudContactcenterinsightsV1AnalysisResult;
  /**
   * To select the annotators to run and the phrase matchers to use (if any).
   * If not specified, all annotators will be run.
   */
  annotatorSelector?: GoogleCloudContactcenterinsightsV1AnnotatorSelector;
  /**
   * Output only. The time at which the analysis was created, which occurs when
   * the long-running operation completes.
   */
  readonly createTime?: Date;
  /**
   * Immutable. The resource name of the analysis. Format:
   * projects/{project}/locations/{location}/conversations/{conversation}/analyses/{analysis}
   */
  name?: string;
  /**
   * Output only. The time at which the analysis was requested.
   */
  readonly requestTime?: Date;
}

/**
 * The result of an analysis.
 */
export interface GoogleCloudContactcenterinsightsV1AnalysisResult {
  /**
   * Call-specific metadata created by the analysis.
   */
  callAnalysisMetadata?: GoogleCloudContactcenterinsightsV1AnalysisResultCallAnalysisMetadata;
  /**
   * The time at which the analysis ended.
   */
  endTime?: Date;
}

function serializeGoogleCloudContactcenterinsightsV1AnalysisResult(data: any): GoogleCloudContactcenterinsightsV1AnalysisResult {
  return {
    ...data,
    callAnalysisMetadata: data["callAnalysisMetadata"] !== undefined ? serializeGoogleCloudContactcenterinsightsV1AnalysisResultCallAnalysisMetadata(data["callAnalysisMetadata"]) : undefined,
    endTime: data["endTime"] !== undefined ? data["endTime"].toISOString() : undefined,
  };
}

function deserializeGoogleCloudContactcenterinsightsV1AnalysisResult(data: any): GoogleCloudContactcenterinsightsV1AnalysisResult {
  return {
    ...data,
    callAnalysisMetadata: data["callAnalysisMetadata"] !== undefined ? deserializeGoogleCloudContactcenterinsightsV1AnalysisResultCallAnalysisMetadata(data["callAnalysisMetadata"]) : undefined,
    endTime: data["endTime"] !== undefined ? new Date(data["endTime"]) : undefined,
  };
}

/**
 * Call-specific metadata created during analysis.
 */
export interface GoogleCloudContactcenterinsightsV1AnalysisResultCallAnalysisMetadata {
  /**
   * A list of call annotations that apply to this call.
   */
  annotations?: GoogleCloudContactcenterinsightsV1CallAnnotation[];
  /**
   * All the entities in the call.
   */
  entities?: {
    [key: string]: GoogleCloudContactcenterinsightsV1Entity
  };
  /**
   * All the matched intents in the call.
   */
  intents?: {
    [key: string]: GoogleCloudContactcenterinsightsV1Intent
  };
  /**
   * Overall conversation-level issue modeling result.
   */
  issueModelResult?: GoogleCloudContactcenterinsightsV1IssueModelResult;
  /**
   * All the matched phrase matchers in the call.
   */
  phraseMatchers?: {
    [key: string]: GoogleCloudContactcenterinsightsV1PhraseMatchData
  };
  /**
   * Results of scoring QaScorecards.
   */
  qaScorecardResults?: GoogleCloudContactcenterinsightsV1QaScorecardResult[];
  /**
   * Overall conversation-level sentiment for each channel of the call.
   */
  sentiments?: GoogleCloudContactcenterinsightsV1ConversationLevelSentiment[];
  /**
   * Overall conversation-level silence during the call.
   */
  silence?: GoogleCloudContactcenterinsightsV1ConversationLevelSilence;
}

function serializeGoogleCloudContactcenterinsightsV1AnalysisResultCallAnalysisMetadata(data: any): GoogleCloudContactcenterinsightsV1AnalysisResultCallAnalysisMetadata {
  return {
    ...data,
    silence: data["silence"] !== undefined ? serializeGoogleCloudContactcenterinsightsV1ConversationLevelSilence(data["silence"]) : undefined,
  };
}

function deserializeGoogleCloudContactcenterinsightsV1AnalysisResultCallAnalysisMetadata(data: any): GoogleCloudContactcenterinsightsV1AnalysisResultCallAnalysisMetadata {
  return {
    ...data,
    silence: data["silence"] !== undefined ? deserializeGoogleCloudContactcenterinsightsV1ConversationLevelSilence(data["silence"]) : undefined,
  };
}

/**
 * The CCAI Insights project wide analysis rule. This rule will be applied to
 * all conversations that match the filter defined in the rule. For a
 * conversation matches the filter, the annotators specified in the rule will be
 * run. If a conversation matches multiple rules, a union of all the annotators
 * will be run. One project can have multiple analysis rules.
 */
export interface GoogleCloudContactcenterinsightsV1AnalysisRule {
  /**
   * If true, apply this rule to conversations. Otherwise, this rule is
   * inactive and saved as a draft.
   */
  active?: boolean;
  /**
   * Percentage of conversations that we should apply this analysis setting
   * automatically, between [0, 1]. For example, 0.1 means 10%. Conversations
   * are sampled in a determenestic way. The original runtime_percentage &
   * upload percentage will be replaced by defining filters on the conversation.
   */
  analysisPercentage?: number;
  /**
   * Selector of annotators to run and the phrase matchers to use for
   * conversations that matches the conversation_filter. If not specified, NO
   * annotators will be run.
   */
  annotatorSelector?: GoogleCloudContactcenterinsightsV1AnnotatorSelector;
  /**
   * Filter for the conversations that should apply this analysis rule. An
   * empty filter means this analysis rule applies to all conversations. Refer
   * to https://cloud.google.com/contact-center/insights/docs/filtering for
   * details.
   */
  conversationFilter?: string;
  /**
   * Output only. The time at which this analysis rule was created.
   */
  readonly createTime?: Date;
  /**
   * Display Name of the analysis rule.
   */
  displayName?: string;
  /**
   * Identifier. The resource name of the analysis rule. Format:
   * projects/{project}/locations/{location}/analysisRules/{analysis_rule}
   */
  name?: string;
  /**
   * Output only. The most recent time at which this analysis rule was updated.
   */
  readonly updateTime?: Date;
}

/**
 * A point in a conversation that marks the start or the end of an annotation.
 */
export interface GoogleCloudContactcenterinsightsV1AnnotationBoundary {
  /**
   * The index in the sequence of transcribed pieces of the conversation where
   * the boundary is located. This index starts at zero.
   */
  transcriptIndex?: number;
  /**
   * The word index of this boundary with respect to the first word in the
   * transcript piece. This index starts at zero.
   */
  wordIndex?: number;
}

/**
 * Selector of all available annotators and phrase matchers to run.
 */
export interface GoogleCloudContactcenterinsightsV1AnnotatorSelector {
  /**
   * The issue model to run. If not provided, the most recently deployed topic
   * model will be used. The provided issue model will only be used for
   * inference if the issue model is deployed and if run_issue_model_annotator
   * is set to true. If more than one issue model is provided, only the first
   * provided issue model will be used for inference.
   */
  issueModels?: string[];
  /**
   * The list of phrase matchers to run. If not provided, all active phrase
   * matchers will be used. If inactive phrase matchers are provided, they will
   * not be used. Phrase matchers will be run only if
   * run_phrase_matcher_annotator is set to true. Format:
   * projects/{project}/locations/{location}/phraseMatchers/{phrase_matcher}
   */
  phraseMatchers?: string[];
  /**
   * Configuration for the QA annotator.
   */
  qaConfig?: GoogleCloudContactcenterinsightsV1AnnotatorSelectorQaConfig;
  /**
   * Whether to run the entity annotator.
   */
  runEntityAnnotator?: boolean;
  /**
   * Whether to run the intent annotator.
   */
  runIntentAnnotator?: boolean;
  /**
   * Whether to run the interruption annotator.
   */
  runInterruptionAnnotator?: boolean;
  /**
   * Whether to run the issue model annotator. A model should have already been
   * deployed for this to take effect.
   */
  runIssueModelAnnotator?: boolean;
  /**
   * Whether to run the active phrase matcher annotator(s).
   */
  runPhraseMatcherAnnotator?: boolean;
  /**
   * Whether to run the QA annotator.
   */
  runQaAnnotator?: boolean;
  /**
   * Whether to run the sentiment annotator.
   */
  runSentimentAnnotator?: boolean;
  /**
   * Whether to run the silence annotator.
   */
  runSilenceAnnotator?: boolean;
  /**
   * Whether to run the summarization annotator.
   */
  runSummarizationAnnotator?: boolean;
  /**
   * Configuration for the summarization annotator.
   */
  summarizationConfig?: GoogleCloudContactcenterinsightsV1AnnotatorSelectorSummarizationConfig;
}

/**
 * Configuration for the QA feature.
 */
export interface GoogleCloudContactcenterinsightsV1AnnotatorSelectorQaConfig {
  /**
   * A manual list of scorecards to score.
   */
  scorecardList?: GoogleCloudContactcenterinsightsV1AnnotatorSelectorQaConfigScorecardList;
}

/**
 * Container for a list of scorecards.
 */
export interface GoogleCloudContactcenterinsightsV1AnnotatorSelectorQaConfigScorecardList {
  /**
   * List of QaScorecardRevisions.
   */
  qaScorecardRevisions?: string[];
}

/**
 * Configuration for summarization.
 */
export interface GoogleCloudContactcenterinsightsV1AnnotatorSelectorSummarizationConfig {
  /**
   * Resource name of the Dialogflow conversation profile. Format:
   * projects/{project}/locations/{location}/conversationProfiles/{conversation_profile}
   */
  conversationProfile?: string;
  /**
   * The resource name of the existing created generator. Format:
   * projects//locations//generators/
   */
  generator?: string;
  /**
   * Default summarization model to be used.
   */
  summarizationModel?:  | "SUMMARIZATION_MODEL_UNSPECIFIED" | "BASELINE_MODEL" | "BASELINE_MODEL_V2_0";
}

/**
 * The feedback that the customer has about a certain answer in the
 * conversation.
 */
export interface GoogleCloudContactcenterinsightsV1AnswerFeedback {
  /**
   * Indicates whether an answer or item was clicked by the human agent.
   */
  clicked?: boolean;
  /**
   * The correctness level of an answer.
   */
  correctnessLevel?:  | "CORRECTNESS_LEVEL_UNSPECIFIED" | "NOT_CORRECT" | "PARTIALLY_CORRECT" | "FULLY_CORRECT";
  /**
   * Indicates whether an answer or item was displayed to the human agent in
   * the agent desktop UI.
   */
  displayed?: boolean;
}

/**
 * Agent Assist Article Suggestion data.
 */
export interface GoogleCloudContactcenterinsightsV1ArticleSuggestionData {
  /**
   * The system's confidence score that this article is a good match for this
   * conversation, ranging from 0.0 (completely uncertain) to 1.0 (completely
   * certain).
   */
  confidenceScore?: number;
  /**
   * Map that contains metadata about the Article Suggestion and the document
   * that it originates from.
   */
  metadata?: {
    [key: string]: string
  };
  /**
   * The name of the answer record. Format:
   * projects/{project}/locations/{location}/answerRecords/{answer_record}
   */
  queryRecord?: string;
  /**
   * The knowledge document that this answer was extracted from. Format:
   * projects/{project}/knowledgeBases/{knowledge_base}/documents/{document}
   */
  source?: string;
  /**
   * Article title.
   */
  title?: string;
  /**
   * Article URI.
   */
  uri?: string;
}

/**
 * The metadata for a bulk analyze conversations operation.
 */
export interface GoogleCloudContactcenterinsightsV1BulkAnalyzeConversationsMetadata {
  /**
   * The number of requested analyses that have completed successfully so far.
   */
  completedAnalysesCount?: number;
  /**
   * The time the operation was created.
   */
  createTime?: Date;
  /**
   * The time the operation finished running.
   */
  endTime?: Date;
  /**
   * The number of requested analyses that have failed so far.
   */
  failedAnalysesCount?: number;
  /**
   * Output only. Partial errors during bulk analyze operation that might cause
   * the operation output to be incomplete.
   */
  readonly partialErrors?: GoogleRpcStatus[];
  /**
   * The original request for bulk analyze.
   */
  request?: GoogleCloudContactcenterinsightsV1BulkAnalyzeConversationsRequest;
  /**
   * Total number of analyses requested. Computed by the number of
   * conversations returned by `filter` multiplied by `analysis_percentage` in
   * the request.
   */
  totalRequestedAnalysesCount?: number;
}

function serializeGoogleCloudContactcenterinsightsV1BulkAnalyzeConversationsMetadata(data: any): GoogleCloudContactcenterinsightsV1BulkAnalyzeConversationsMetadata {
  return {
    ...data,
    createTime: data["createTime"] !== undefined ? data["createTime"].toISOString() : undefined,
    endTime: data["endTime"] !== undefined ? data["endTime"].toISOString() : undefined,
  };
}

function deserializeGoogleCloudContactcenterinsightsV1BulkAnalyzeConversationsMetadata(data: any): GoogleCloudContactcenterinsightsV1BulkAnalyzeConversationsMetadata {
  return {
    ...data,
    createTime: data["createTime"] !== undefined ? new Date(data["createTime"]) : undefined,
    endTime: data["endTime"] !== undefined ? new Date(data["endTime"]) : undefined,
  };
}

/**
 * The request to analyze conversations in bulk.
 */
export interface GoogleCloudContactcenterinsightsV1BulkAnalyzeConversationsRequest {
  /**
   * Required. Percentage of selected conversation to analyze, between [0,
   * 100].
   */
  analysisPercentage?: number;
  /**
   * To select the annotators to run and the phrase matchers to use (if any).
   * If not specified, all annotators will be run.
   */
  annotatorSelector?: GoogleCloudContactcenterinsightsV1AnnotatorSelector;
  /**
   * Required. Filter used to select the subset of conversations to analyze.
   */
  filter?: string;
  /**
   * Required. The parent resource to create analyses in.
   */
  parent?: string;
}

/**
 * The response for a bulk analyze conversations operation.
 */
export interface GoogleCloudContactcenterinsightsV1BulkAnalyzeConversationsResponse {
  /**
   * Count of failed analyses.
   */
  failedAnalysisCount?: number;
  /**
   * Count of successful analyses.
   */
  successfulAnalysisCount?: number;
}

/**
 * The metadata for a bulk delete conversations operation.
 */
export interface GoogleCloudContactcenterinsightsV1BulkDeleteConversationsMetadata {
  /**
   * The time the operation was created.
   */
  createTime?: Date;
  /**
   * The time the operation finished running.
   */
  endTime?: Date;
  /**
   * Partial errors during bulk delete conversations operation that might cause
   * the operation output to be incomplete.
   */
  partialErrors?: GoogleRpcStatus[];
  /**
   * The original request for bulk delete.
   */
  request?: GoogleCloudContactcenterinsightsV1BulkDeleteConversationsRequest;
}

function serializeGoogleCloudContactcenterinsightsV1BulkDeleteConversationsMetadata(data: any): GoogleCloudContactcenterinsightsV1BulkDeleteConversationsMetadata {
  return {
    ...data,
    createTime: data["createTime"] !== undefined ? data["createTime"].toISOString() : undefined,
    endTime: data["endTime"] !== undefined ? data["endTime"].toISOString() : undefined,
  };
}

function deserializeGoogleCloudContactcenterinsightsV1BulkDeleteConversationsMetadata(data: any): GoogleCloudContactcenterinsightsV1BulkDeleteConversationsMetadata {
  return {
    ...data,
    createTime: data["createTime"] !== undefined ? new Date(data["createTime"]) : undefined,
    endTime: data["endTime"] !== undefined ? new Date(data["endTime"]) : undefined,
  };
}

/**
 * The request to delete conversations in bulk.
 */
export interface GoogleCloudContactcenterinsightsV1BulkDeleteConversationsRequest {
  /**
   * Filter used to select the subset of conversations to delete.
   */
  filter?: string;
  /**
   * If set to true, all of this conversation's analyses will also be deleted.
   * Otherwise, the request will only succeed if the conversation has no
   * analyses.
   */
  force?: boolean;
  /**
   * Maximum number of conversations to delete.
   */
  maxDeleteCount?: number;
  /**
   * Required. The parent resource to delete conversations from. Format:
   * projects/{project}/locations/{location}
   */
  parent?: string;
}

/**
 * The response for a bulk delete conversations operation.
 */
export interface GoogleCloudContactcenterinsightsV1BulkDeleteConversationsResponse {
}

/**
 * Metadata for the BulkDeleteFeedbackLabels endpoint.
 */
export interface GoogleCloudContactcenterinsightsV1BulkDeleteFeedbackLabelsMetadata {
  /**
   * Partial errors during deletion operation that might cause the operation
   * output to be incomplete.
   */
  partialErrors?: GoogleRpcStatus[];
  /**
   * Output only. The original request for delete.
   */
  readonly request?: GoogleCloudContactcenterinsightsV1BulkDeleteFeedbackLabelsRequest;
}

/**
 * Request for the BulkDeleteFeedbackLabels endpoint.
 */
export interface GoogleCloudContactcenterinsightsV1BulkDeleteFeedbackLabelsRequest {
  /**
   * Optional. A filter to reduce results to a specific subset. Supports
   * disjunctions (OR) and conjunctions (AND). Supported fields: *
   * `issue_model_id` * `qa_question_id` * `qa_scorecard_id` * `min_create_time`
   * * `max_create_time` * `min_update_time` * `max_update_time` *
   * `feedback_label_type`: QUALITY_AI, TOPIC_MODELING
   */
  filter?: string;
  /**
   * Required. The parent resource for new feedback labels.
   */
  parent?: string;
}

/**
 * Response for the BulkDeleteFeedbackLabels endpoint.
 */
export interface GoogleCloudContactcenterinsightsV1BulkDeleteFeedbackLabelsResponse {
}

/**
 * Metadata for the BulkDownloadFeedbackLabel endpoint.
 */
export interface GoogleCloudContactcenterinsightsV1BulkDownloadFeedbackLabelsMetadata {
  /**
   * Output only. The time the operation was created.
   */
  readonly createTime?: Date;
  /**
   * Output only. Statistics for BulkDownloadFeedbackLabels operation.
   */
  readonly downloadStats?: GoogleCloudContactcenterinsightsV1BulkDownloadFeedbackLabelsMetadataDownloadStats;
  /**
   * Output only. The time the operation finished running.
   */
  readonly endTime?: Date;
  /**
   * Partial errors during ingest operation that might cause the operation
   * output to be incomplete.
   */
  partialErrors?: GoogleRpcStatus[];
  /**
   * Output only. The original request for download.
   */
  readonly request?: GoogleCloudContactcenterinsightsV1BulkDownloadFeedbackLabelsRequest;
}

/**
 * Statistics for BulkDownloadFeedbackLabels operation.
 */
export interface GoogleCloudContactcenterinsightsV1BulkDownloadFeedbackLabelsMetadataDownloadStats {
  /**
   * Output only. Full name of the files written to Cloud storage.
   */
  readonly fileNames?: string[];
  /**
   * The number of objects processed during the download operation.
   */
  processedObjectCount?: number;
  /**
   * The number of new feedback labels downloaded during this operation.
   * Different from "processed" because some labels might not be downloaded
   * because an error.
   */
  successfulDownloadCount?: number;
  /**
   * Total number of files written to the provided Cloud Storage bucket.
   */
  totalFilesWritten?: number;
}

/**
 * Request for the BulkDownloadFeedbackLabel endpoint.
 */
export interface GoogleCloudContactcenterinsightsV1BulkDownloadFeedbackLabelsRequest {
  /**
   * Optional. Filter parent conversations to download feedback labels for.
   * When specified, the feedback labels will be downloaded for the
   * conversations that match the filter. If `template_qa_scorecard_id` is set,
   * all the conversations that match the filter will be paired with the
   * questions under the scorecard for labeling.
   */
  conversationFilter?: string;
  /**
   * Optional. The type of feedback labels that will be downloaded.
   */
  feedbackLabelType?:  | "FEEDBACK_LABEL_TYPE_UNSPECIFIED" | "QUALITY_AI" | "TOPIC_MODELING" | "AGENT_ASSIST_SUMMARY";
  /**
   * Optional. A filter to reduce results to a specific subset. Supports
   * disjunctions (OR) and conjunctions (AND). Supported fields: *
   * `issue_model_id` * `qa_question_id` * `qa_scorecard_id` * `min_create_time`
   * * `max_create_time` * `min_update_time` * `max_update_time` *
   * `feedback_label_type`: QUALITY_AI, TOPIC_MODELING
   */
  filter?: string;
  /**
   * A cloud storage bucket destination.
   */
  gcsDestination?: GoogleCloudContactcenterinsightsV1BulkDownloadFeedbackLabelsRequestGcsDestination;
  /**
   * Optional. Limits the maximum number of feedback labels that will be
   * downloaded. The first `N` feedback labels will be downloaded.
   */
  maxDownloadCount?: number;
  /**
   * Required. The parent resource for new feedback labels.
   */
  parent?: string;
  /**
   * A sheets document destination.
   */
  sheetsDestination?: GoogleCloudContactcenterinsightsV1BulkDownloadFeedbackLabelsRequestSheetsDestination;
  /**
   * Optional. If set, a template for labeling conversations and scorecard
   * questions will be created from the conversation_filter and the questions
   * under the scorecard(s). The feedback label `filter` will be ignored.
   */
  templateQaScorecardId?: string[];
}

function serializeGoogleCloudContactcenterinsightsV1BulkDownloadFeedbackLabelsRequest(data: any): GoogleCloudContactcenterinsightsV1BulkDownloadFeedbackLabelsRequest {
  return {
    ...data,
    gcsDestination: data["gcsDestination"] !== undefined ? serializeGoogleCloudContactcenterinsightsV1BulkDownloadFeedbackLabelsRequestGcsDestination(data["gcsDestination"]) : undefined,
  };
}

function deserializeGoogleCloudContactcenterinsightsV1BulkDownloadFeedbackLabelsRequest(data: any): GoogleCloudContactcenterinsightsV1BulkDownloadFeedbackLabelsRequest {
  return {
    ...data,
    gcsDestination: data["gcsDestination"] !== undefined ? deserializeGoogleCloudContactcenterinsightsV1BulkDownloadFeedbackLabelsRequestGcsDestination(data["gcsDestination"]) : undefined,
  };
}

/**
 * Google Cloud Storage Object details to write the feedback labels to.
 */
export interface GoogleCloudContactcenterinsightsV1BulkDownloadFeedbackLabelsRequestGcsDestination {
  /**
   * Optional. Add whitespace to the JSON file. Makes easier to read, but
   * increases file size. Only applicable for JSON format.
   */
  addWhitespace?: boolean;
  /**
   * Optional. Always print fields with no presence. This is useful for
   * printing fields that are not set, like implicit 0 value or empty
   * lists/maps. Only applicable for JSON format.
   */
  alwaysPrintEmptyFields?: boolean;
  /**
   * Required. File format in which the labels will be exported.
   */
  format?:  | "FORMAT_UNSPECIFIED" | "CSV" | "JSON";
  /**
   * Required. The Google Cloud Storage URI to write the feedback labels to.
   * The file name will be used as a prefix for the files written to the bucket
   * if the output needs to be split across multiple files, otherwise it will be
   * used as is. The file extension will be appended to the file name based on
   * the format selected. E.g. `gs://bucket_name/object_uri_prefix`
   */
  objectUri?: string;
  /**
   * Optional. The number of records per file. Applicable for either format.
   */
  recordsPerFileCount?: bigint;
}

function serializeGoogleCloudContactcenterinsightsV1BulkDownloadFeedbackLabelsRequestGcsDestination(data: any): GoogleCloudContactcenterinsightsV1BulkDownloadFeedbackLabelsRequestGcsDestination {
  return {
    ...data,
    recordsPerFileCount: data["recordsPerFileCount"] !== undefined ? String(data["recordsPerFileCount"]) : undefined,
  };
}

function deserializeGoogleCloudContactcenterinsightsV1BulkDownloadFeedbackLabelsRequestGcsDestination(data: any): GoogleCloudContactcenterinsightsV1BulkDownloadFeedbackLabelsRequestGcsDestination {
  return {
    ...data,
    recordsPerFileCount: data["recordsPerFileCount"] !== undefined ? BigInt(data["recordsPerFileCount"]) : undefined,
  };
}

/**
 * Google Sheets document details to write the feedback labels to.
 */
export interface GoogleCloudContactcenterinsightsV1BulkDownloadFeedbackLabelsRequestSheetsDestination {
  /**
   * Optional. The title of the new sheet to write the feedback labels to.
   */
  sheetTitle?: string;
  /**
   * Required. The Google Sheets document to write the feedback labels to.
   * Retrieved from Google Sheets URI. E.g.
   * `https://docs.google.com/spreadsheets/d/1234567890` The spreadsheet must be
   * shared with the Insights P4SA. The spreadsheet ID written to will be
   * returned as `file_names` in the BulkDownloadFeedbackLabelsMetadata.
   */
  spreadsheetUri?: string;
}

/**
 * Response for the BulkDownloadFeedbackLabel endpoint.
 */
export interface GoogleCloudContactcenterinsightsV1BulkDownloadFeedbackLabelsResponse {
}

/**
 * The request for bulk uploading feedback labels.
 */
export interface GoogleCloudContactcenterinsightsV1BulkUploadFeedbackLabelsRequest {
  /**
   * A cloud storage bucket source.
   */
  gcsSource?: GoogleCloudContactcenterinsightsV1BulkUploadFeedbackLabelsRequestGcsSource;
  /**
   * A sheets document source.
   */
  sheetsSource?: GoogleCloudContactcenterinsightsV1BulkUploadFeedbackLabelsRequestSheetsSource;
  /**
   * Optional. If set, upload will not happen and the labels will be validated.
   * If not set, then default behavior will be to upload the labels after
   * validation is complete.
   */
  validateOnly?: boolean;
}

/**
 * Google Cloud Storage Object details to get the feedback label file from.
 */
export interface GoogleCloudContactcenterinsightsV1BulkUploadFeedbackLabelsRequestGcsSource {
  /**
   * Required. File format which will be ingested.
   */
  format?:  | "FORMAT_UNSPECIFIED" | "CSV" | "JSON";
  /**
   * Required. The Google Cloud Storage URI of the file to import. Format:
   * `gs://bucket_name/object_name`
   */
  objectUri?: string;
}

/**
 * Google Sheets document details to get the feedback label file from.
 */
export interface GoogleCloudContactcenterinsightsV1BulkUploadFeedbackLabelsRequestSheetsSource {
  /**
   * Required. The Google Sheets document to write the feedback labels to.
   * Retrieved from Google Sheets URI. E.g.
   * `https://docs.google.com/spreadsheets/d/1234567890` The spreadsheet must be
   * shared with the Insights P4SA.
   */
  spreadsheetUri?: string;
}

/**
 * Response of querying an issue model's statistics.
 */
export interface GoogleCloudContactcenterinsightsV1CalculateIssueModelStatsResponse {
  /**
   * The latest label statistics for the queried issue model. Includes results
   * on both training data and data labeled after deployment.
   */
  currentStats?: GoogleCloudContactcenterinsightsV1IssueModelLabelStats;
}

function serializeGoogleCloudContactcenterinsightsV1CalculateIssueModelStatsResponse(data: any): GoogleCloudContactcenterinsightsV1CalculateIssueModelStatsResponse {
  return {
    ...data,
    currentStats: data["currentStats"] !== undefined ? serializeGoogleCloudContactcenterinsightsV1IssueModelLabelStats(data["currentStats"]) : undefined,
  };
}

function deserializeGoogleCloudContactcenterinsightsV1CalculateIssueModelStatsResponse(data: any): GoogleCloudContactcenterinsightsV1CalculateIssueModelStatsResponse {
  return {
    ...data,
    currentStats: data["currentStats"] !== undefined ? deserializeGoogleCloudContactcenterinsightsV1IssueModelLabelStats(data["currentStats"]) : undefined,
  };
}

/**
 * The response for calculating conversation statistics.
 */
export interface GoogleCloudContactcenterinsightsV1CalculateStatsResponse {
  /**
   * The average duration of all conversations. The average is calculated using
   * only conversations that have a time duration.
   */
  averageDuration?: number /* Duration */;
  /**
   * The average number of turns per conversation.
   */
  averageTurnCount?: number;
  /**
   * The total number of conversations.
   */
  conversationCount?: number;
  /**
   * A time series representing the count of conversations created over time
   * that match that requested filter criteria.
   */
  conversationCountTimeSeries?: GoogleCloudContactcenterinsightsV1CalculateStatsResponseTimeSeries;
  /**
   * A map associating each custom highlighter resource name with its
   * respective number of matches in the set of conversations.
   */
  customHighlighterMatches?: {
    [key: string]: number
  };
  /**
   * A map associating each issue resource name with its respective number of
   * matches in the set of conversations. Key has the format:
   * `projects//locations//issueModels//issues/` Deprecated, use
   * `issue_matches_stats` field instead.
   */
  issueMatches?: {
    [key: string]: number
  };
  /**
   * A map associating each issue resource name with its respective number of
   * matches in the set of conversations. Key has the format:
   * `projects//locations//issueModels//issues/`
   */
  issueMatchesStats?: {
    [key: string]: GoogleCloudContactcenterinsightsV1IssueModelLabelStatsIssueStats
  };
  /**
   * A map associating each smart highlighter display name with its respective
   * number of matches in the set of conversations.
   */
  smartHighlighterMatches?: {
    [key: string]: number
  };
}

function serializeGoogleCloudContactcenterinsightsV1CalculateStatsResponse(data: any): GoogleCloudContactcenterinsightsV1CalculateStatsResponse {
  return {
    ...data,
    averageDuration: data["averageDuration"] !== undefined ? data["averageDuration"] : undefined,
    conversationCountTimeSeries: data["conversationCountTimeSeries"] !== undefined ? serializeGoogleCloudContactcenterinsightsV1CalculateStatsResponseTimeSeries(data["conversationCountTimeSeries"]) : undefined,
    issueMatchesStats: data["issueMatchesStats"] !== undefined ? Object.fromEntries(Object.entries(data["issueMatchesStats"]).map(([k, v]: [string, any]) => ([k, serializeGoogleCloudContactcenterinsightsV1IssueModelLabelStatsIssueStats(v)]))) : undefined,
  };
}

function deserializeGoogleCloudContactcenterinsightsV1CalculateStatsResponse(data: any): GoogleCloudContactcenterinsightsV1CalculateStatsResponse {
  return {
    ...data,
    averageDuration: data["averageDuration"] !== undefined ? data["averageDuration"] : undefined,
    conversationCountTimeSeries: data["conversationCountTimeSeries"] !== undefined ? deserializeGoogleCloudContactcenterinsightsV1CalculateStatsResponseTimeSeries(data["conversationCountTimeSeries"]) : undefined,
    issueMatchesStats: data["issueMatchesStats"] !== undefined ? Object.fromEntries(Object.entries(data["issueMatchesStats"]).map(([k, v]: [string, any]) => ([k, deserializeGoogleCloudContactcenterinsightsV1IssueModelLabelStatsIssueStats(v)]))) : undefined,
  };
}

/**
 * A time series representing conversations over time.
 */
export interface GoogleCloudContactcenterinsightsV1CalculateStatsResponseTimeSeries {
  /**
   * The duration of each interval.
   */
  intervalDuration?: number /* Duration */;
  /**
   * An ordered list of intervals from earliest to latest, where each interval
   * represents the number of conversations that transpired during the time
   * window.
   */
  points?: GoogleCloudContactcenterinsightsV1CalculateStatsResponseTimeSeriesInterval[];
}

function serializeGoogleCloudContactcenterinsightsV1CalculateStatsResponseTimeSeries(data: any): GoogleCloudContactcenterinsightsV1CalculateStatsResponseTimeSeries {
  return {
    ...data,
    intervalDuration: data["intervalDuration"] !== undefined ? data["intervalDuration"] : undefined,
    points: data["points"] !== undefined ? data["points"].map((item: any) => (serializeGoogleCloudContactcenterinsightsV1CalculateStatsResponseTimeSeriesInterval(item))) : undefined,
  };
}

function deserializeGoogleCloudContactcenterinsightsV1CalculateStatsResponseTimeSeries(data: any): GoogleCloudContactcenterinsightsV1CalculateStatsResponseTimeSeries {
  return {
    ...data,
    intervalDuration: data["intervalDuration"] !== undefined ? data["intervalDuration"] : undefined,
    points: data["points"] !== undefined ? data["points"].map((item: any) => (deserializeGoogleCloudContactcenterinsightsV1CalculateStatsResponseTimeSeriesInterval(item))) : undefined,
  };
}

/**
 * A single interval in a time series.
 */
export interface GoogleCloudContactcenterinsightsV1CalculateStatsResponseTimeSeriesInterval {
  /**
   * The number of conversations created in this interval.
   */
  conversationCount?: number;
  /**
   * The start time of this interval.
   */
  startTime?: Date;
}

function serializeGoogleCloudContactcenterinsightsV1CalculateStatsResponseTimeSeriesInterval(data: any): GoogleCloudContactcenterinsightsV1CalculateStatsResponseTimeSeriesInterval {
  return {
    ...data,
    startTime: data["startTime"] !== undefined ? data["startTime"].toISOString() : undefined,
  };
}

function deserializeGoogleCloudContactcenterinsightsV1CalculateStatsResponseTimeSeriesInterval(data: any): GoogleCloudContactcenterinsightsV1CalculateStatsResponseTimeSeriesInterval {
  return {
    ...data,
    startTime: data["startTime"] !== undefined ? new Date(data["startTime"]) : undefined,
  };
}

/**
 * A piece of metadata that applies to a window of a call.
 */
export interface GoogleCloudContactcenterinsightsV1CallAnnotation {
  /**
   * The boundary in the conversation where the annotation ends, inclusive.
   */
  annotationEndBoundary?: GoogleCloudContactcenterinsightsV1AnnotationBoundary;
  /**
   * The boundary in the conversation where the annotation starts, inclusive.
   */
  annotationStartBoundary?: GoogleCloudContactcenterinsightsV1AnnotationBoundary;
  /**
   * The channel of the audio where the annotation occurs. For single-channel
   * audio, this field is not populated.
   */
  channelTag?: number;
  /**
   * Data specifying an entity mention.
   */
  entityMentionData?: GoogleCloudContactcenterinsightsV1EntityMentionData;
  /**
   * Data specifying a hold.
   */
  holdData?: GoogleCloudContactcenterinsightsV1HoldData;
  /**
   * Data specifying an intent match.
   */
  intentMatchData?: GoogleCloudContactcenterinsightsV1IntentMatchData;
  /**
   * Data specifying an interruption.
   */
  interruptionData?: GoogleCloudContactcenterinsightsV1InterruptionData;
  /**
   * Data specifying an issue match.
   */
  issueMatchData?: GoogleCloudContactcenterinsightsV1IssueMatchData;
  /**
   * Data specifying a phrase match.
   */
  phraseMatchData?: GoogleCloudContactcenterinsightsV1PhraseMatchData;
  /**
   * Data specifying sentiment.
   */
  sentimentData?: GoogleCloudContactcenterinsightsV1SentimentData;
  /**
   * Data specifying silence.
   */
  silenceData?: GoogleCloudContactcenterinsightsV1SilenceData;
}

/**
 * The conversation resource.
 */
export interface GoogleCloudContactcenterinsightsV1Conversation {
  /**
   * An opaque, user-specified string representing the human agent who handled
   * the conversation.
   */
  agentId?: string;
  /**
   * Call-specific metadata.
   */
  callMetadata?: GoogleCloudContactcenterinsightsV1ConversationCallMetadata;
  /**
   * Output only. The time at which the conversation was created.
   */
  readonly createTime?: Date;
  /**
   * The source of the audio and transcription for the conversation.
   */
  dataSource?: GoogleCloudContactcenterinsightsV1ConversationDataSource;
  /**
   * Output only. All the matched Dialogflow intents in the call. The key
   * corresponds to a Dialogflow intent, format:
   * projects/{project}/agent/{agent}/intents/{intent}
   */
  readonly dialogflowIntents?: {
    [key: string]: GoogleCloudContactcenterinsightsV1DialogflowIntent
  };
  /**
   * Output only. The duration of the conversation.
   */
  readonly duration?: number /* Duration */;
  /**
   * The time at which this conversation should expire. After this time, the
   * conversation data and any associated analyses will be deleted.
   */
  expireTime?: Date;
  /**
   * A map for the user to specify any custom fields. A maximum of 100 labels
   * per conversation is allowed, with a maximum of 256 characters per entry.
   */
  labels?: {
    [key: string]: string
  };
  /**
   * A user-specified language code for the conversation.
   */
  languageCode?: string;
  /**
   * Output only. The conversation's latest analysis, if one exists.
   */
  readonly latestAnalysis?: GoogleCloudContactcenterinsightsV1Analysis;
  /**
   * Output only. Latest summary of the conversation.
   */
  readonly latestSummary?: GoogleCloudContactcenterinsightsV1ConversationSummarizationSuggestionData;
  /**
   * Immutable. The conversation medium, if unspecified will default to
   * PHONE_CALL.
   */
  medium?:  | "MEDIUM_UNSPECIFIED" | "PHONE_CALL" | "CHAT";
  /**
   * Input only. JSON metadata encoded as a string. This field is primarily
   * used by Insights integrations with various telephony systems and must be in
   * one of Insight's supported formats.
   */
  metadataJson?: string;
  /**
   * Immutable. The resource name of the conversation. Format:
   * projects/{project}/locations/{location}/conversations/{conversation}
   */
  name?: string;
  /**
   * Obfuscated user ID which the customer sent to us.
   */
  obfuscatedUserId?: string;
  /**
   * Conversation metadata related to quality management.
   */
  qualityMetadata?: GoogleCloudContactcenterinsightsV1ConversationQualityMetadata;
  /**
   * Output only. The annotations that were generated during the customer and
   * agent interaction.
   */
  readonly runtimeAnnotations?: GoogleCloudContactcenterinsightsV1RuntimeAnnotation[];
  /**
   * The time at which the conversation started.
   */
  startTime?: Date;
  /**
   * Output only. The conversation transcript.
   */
  readonly transcript?: GoogleCloudContactcenterinsightsV1ConversationTranscript;
  /**
   * Input only. The TTL for this resource. If specified, then this TTL will be
   * used to calculate the expire time.
   */
  ttl?: number /* Duration */;
  /**
   * Output only. The number of turns in the conversation.
   */
  readonly turnCount?: number;
  /**
   * Output only. The most recent time at which the conversation was updated.
   */
  readonly updateTime?: Date;
}

function serializeGoogleCloudContactcenterinsightsV1Conversation(data: any): GoogleCloudContactcenterinsightsV1Conversation {
  return {
    ...data,
    expireTime: data["expireTime"] !== undefined ? data["expireTime"].toISOString() : undefined,
    qualityMetadata: data["qualityMetadata"] !== undefined ? serializeGoogleCloudContactcenterinsightsV1ConversationQualityMetadata(data["qualityMetadata"]) : undefined,
    startTime: data["startTime"] !== undefined ? data["startTime"].toISOString() : undefined,
    ttl: data["ttl"] !== undefined ? data["ttl"] : undefined,
  };
}

function deserializeGoogleCloudContactcenterinsightsV1Conversation(data: any): GoogleCloudContactcenterinsightsV1Conversation {
  return {
    ...data,
    createTime: data["createTime"] !== undefined ? new Date(data["createTime"]) : undefined,
    duration: data["duration"] !== undefined ? data["duration"] : undefined,
    expireTime: data["expireTime"] !== undefined ? new Date(data["expireTime"]) : undefined,
    qualityMetadata: data["qualityMetadata"] !== undefined ? deserializeGoogleCloudContactcenterinsightsV1ConversationQualityMetadata(data["qualityMetadata"]) : undefined,
    runtimeAnnotations: data["runtimeAnnotations"] !== undefined ? data["runtimeAnnotations"].map((item: any) => (deserializeGoogleCloudContactcenterinsightsV1RuntimeAnnotation(item))) : undefined,
    startTime: data["startTime"] !== undefined ? new Date(data["startTime"]) : undefined,
    transcript: data["transcript"] !== undefined ? deserializeGoogleCloudContactcenterinsightsV1ConversationTranscript(data["transcript"]) : undefined,
    ttl: data["ttl"] !== undefined ? data["ttl"] : undefined,
    updateTime: data["updateTime"] !== undefined ? new Date(data["updateTime"]) : undefined,
  };
}

/**
 * Call-specific metadata.
 */
export interface GoogleCloudContactcenterinsightsV1ConversationCallMetadata {
  /**
   * The audio channel that contains the agent.
   */
  agentChannel?: number;
  /**
   * The audio channel that contains the customer.
   */
  customerChannel?: number;
}

/**
 * The conversation source, which is a combination of transcript and audio.
 */
export interface GoogleCloudContactcenterinsightsV1ConversationDataSource {
  /**
   * The source when the conversation comes from Dialogflow.
   */
  dialogflowSource?: GoogleCloudContactcenterinsightsV1DialogflowSource;
  /**
   * A Cloud Storage location specification for the audio and transcript.
   */
  gcsSource?: GoogleCloudContactcenterinsightsV1GcsSource;
}

/**
 * One channel of conversation-level sentiment data.
 */
export interface GoogleCloudContactcenterinsightsV1ConversationLevelSentiment {
  /**
   * The channel of the audio that the data applies to.
   */
  channelTag?: number;
  /**
   * Data specifying sentiment.
   */
  sentimentData?: GoogleCloudContactcenterinsightsV1SentimentData;
}

/**
 * Conversation-level silence data.
 */
export interface GoogleCloudContactcenterinsightsV1ConversationLevelSilence {
  /**
   * Amount of time calculated to be in silence.
   */
  silenceDuration?: number /* Duration */;
  /**
   * Percentage of the total conversation spent in silence.
   */
  silencePercentage?: number;
}

function serializeGoogleCloudContactcenterinsightsV1ConversationLevelSilence(data: any): GoogleCloudContactcenterinsightsV1ConversationLevelSilence {
  return {
    ...data,
    silenceDuration: data["silenceDuration"] !== undefined ? data["silenceDuration"] : undefined,
  };
}

function deserializeGoogleCloudContactcenterinsightsV1ConversationLevelSilence(data: any): GoogleCloudContactcenterinsightsV1ConversationLevelSilence {
  return {
    ...data,
    silenceDuration: data["silenceDuration"] !== undefined ? data["silenceDuration"] : undefined,
  };
}

/**
 * The call participant speaking for a given utterance.
 */
export interface GoogleCloudContactcenterinsightsV1ConversationParticipant {
  /**
   * Deprecated. Use `dialogflow_participant_name` instead. The name of the
   * Dialogflow participant. Format:
   * projects/{project}/locations/{location}/conversations/{conversation}/participants/{participant}
   */
  dialogflowParticipant?: string;
  /**
   * The name of the participant provided by Dialogflow. Format:
   * projects/{project}/locations/{location}/conversations/{conversation}/participants/{participant}
   */
  dialogflowParticipantName?: string;
  /**
   * Obfuscated user ID from Dialogflow.
   */
  obfuscatedExternalUserId?: string;
  /**
   * The role of the participant.
   */
  role?:  | "ROLE_UNSPECIFIED" | "HUMAN_AGENT" | "AUTOMATED_AGENT" | "END_USER" | "ANY_AGENT";
  /**
   * A user-specified ID representing the participant.
   */
  userId?: string;
}

/**
 * Conversation metadata related to quality management.
 */
export interface GoogleCloudContactcenterinsightsV1ConversationQualityMetadata {
  /**
   * Information about agents involved in the call.
   */
  agentInfo?: GoogleCloudContactcenterinsightsV1ConversationQualityMetadataAgentInfo[];
  /**
   * An arbitrary integer value indicating the customer's satisfaction rating.
   */
  customerSatisfactionRating?: number;
  /**
   * An arbitrary string value specifying the menu path the customer took.
   */
  menuPath?: string;
  /**
   * The amount of time the customer waited to connect with an agent.
   */
  waitDuration?: number /* Duration */;
}

function serializeGoogleCloudContactcenterinsightsV1ConversationQualityMetadata(data: any): GoogleCloudContactcenterinsightsV1ConversationQualityMetadata {
  return {
    ...data,
    waitDuration: data["waitDuration"] !== undefined ? data["waitDuration"] : undefined,
  };
}

function deserializeGoogleCloudContactcenterinsightsV1ConversationQualityMetadata(data: any): GoogleCloudContactcenterinsightsV1ConversationQualityMetadata {
  return {
    ...data,
    waitDuration: data["waitDuration"] !== undefined ? data["waitDuration"] : undefined,
  };
}

/**
 * Information about an agent involved in the conversation.
 */
export interface GoogleCloudContactcenterinsightsV1ConversationQualityMetadataAgentInfo {
  /**
   * A user-specified string representing the agent.
   */
  agentId?: string;
  /**
   * The agent type, e.g. HUMAN_AGENT.
   */
  agentType?:  | "ROLE_UNSPECIFIED" | "HUMAN_AGENT" | "AUTOMATED_AGENT" | "END_USER" | "ANY_AGENT";
  /**
   * The agent's name.
   */
  displayName?: string;
  /**
   * A user-provided string indicating the outcome of the agent's segment of
   * the call.
   */
  dispositionCode?: string;
  /**
   * The agent's location.
   */
  location?: string;
  /**
   * A user-specified string representing the agent's team. Deprecated in favor
   * of the `teams` field.
   */
  team?: string;
  /**
   * User-specified strings representing the agent's teams.
   */
  teams?: string[];
}

/**
 * Conversation summarization suggestion data.
 */
export interface GoogleCloudContactcenterinsightsV1ConversationSummarizationSuggestionData {
  /**
   * The name of the answer record. Format:
   * projects/{project}/locations/{location}/answerRecords/{answer_record}
   */
  answerRecord?: string;
  /**
   * The confidence score of the summarization.
   */
  confidence?: number;
  /**
   * The name of the model that generates this summary. Format:
   * projects/{project}/locations/{location}/conversationModels/{conversation_model}
   */
  conversationModel?: string;
  /**
   * A map that contains metadata about the summarization and the document from
   * which it originates.
   */
  metadata?: {
    [key: string]: string
  };
  /**
   * The summarization content that is concatenated into one string.
   */
  text?: string;
  /**
   * The summarization content that is divided into sections. The key is the
   * section's name and the value is the section's content. There is no specific
   * format for the key or value.
   */
  textSections?: {
    [key: string]: string
  };
}

/**
 * A message representing the transcript of a conversation.
 */
export interface GoogleCloudContactcenterinsightsV1ConversationTranscript {
  /**
   * A list of sequential transcript segments that comprise the conversation.
   */
  transcriptSegments?: GoogleCloudContactcenterinsightsV1ConversationTranscriptTranscriptSegment[];
}

function serializeGoogleCloudContactcenterinsightsV1ConversationTranscript(data: any): GoogleCloudContactcenterinsightsV1ConversationTranscript {
  return {
    ...data,
    transcriptSegments: data["transcriptSegments"] !== undefined ? data["transcriptSegments"].map((item: any) => (serializeGoogleCloudContactcenterinsightsV1ConversationTranscriptTranscriptSegment(item))) : undefined,
  };
}

function deserializeGoogleCloudContactcenterinsightsV1ConversationTranscript(data: any): GoogleCloudContactcenterinsightsV1ConversationTranscript {
  return {
    ...data,
    transcriptSegments: data["transcriptSegments"] !== undefined ? data["transcriptSegments"].map((item: any) => (deserializeGoogleCloudContactcenterinsightsV1ConversationTranscriptTranscriptSegment(item))) : undefined,
  };
}

/**
 * A segment of a full transcript.
 */
export interface GoogleCloudContactcenterinsightsV1ConversationTranscriptTranscriptSegment {
  /**
   * For conversations derived from multi-channel audio, this is the channel
   * number corresponding to the audio from that channel. For audioChannelCount
   * = N, its output values can range from '1' to 'N'. A channel tag of 0
   * indicates that the audio is mono.
   */
  channelTag?: number;
  /**
   * A confidence estimate between 0.0 and 1.0 of the fidelity of this segment.
   * A default value of 0.0 indicates that the value is unset.
   */
  confidence?: number;
  /**
   * CCAI metadata relating to the current transcript segment.
   */
  dialogflowSegmentMetadata?: GoogleCloudContactcenterinsightsV1ConversationTranscriptTranscriptSegmentDialogflowSegmentMetadata;
  /**
   * The language code of this segment as a
   * [BCP-47](https://www.rfc-editor.org/rfc/bcp/bcp47.txt) language tag.
   * Example: "en-US".
   */
  languageCode?: string;
  /**
   * The time that the message occurred, if provided.
   */
  messageTime?: Date;
  /**
   * The participant of this segment.
   */
  segmentParticipant?: GoogleCloudContactcenterinsightsV1ConversationParticipant;
  /**
   * The sentiment for this transcript segment.
   */
  sentiment?: GoogleCloudContactcenterinsightsV1SentimentData;
  /**
   * The text of this segment.
   */
  text?: string;
  /**
   * A list of the word-specific information for each word in the segment.
   */
  words?: GoogleCloudContactcenterinsightsV1ConversationTranscriptTranscriptSegmentWordInfo[];
}

function serializeGoogleCloudContactcenterinsightsV1ConversationTranscriptTranscriptSegment(data: any): GoogleCloudContactcenterinsightsV1ConversationTranscriptTranscriptSegment {
  return {
    ...data,
    messageTime: data["messageTime"] !== undefined ? data["messageTime"].toISOString() : undefined,
    words: data["words"] !== undefined ? data["words"].map((item: any) => (serializeGoogleCloudContactcenterinsightsV1ConversationTranscriptTranscriptSegmentWordInfo(item))) : undefined,
  };
}

function deserializeGoogleCloudContactcenterinsightsV1ConversationTranscriptTranscriptSegment(data: any): GoogleCloudContactcenterinsightsV1ConversationTranscriptTranscriptSegment {
  return {
    ...data,
    messageTime: data["messageTime"] !== undefined ? new Date(data["messageTime"]) : undefined,
    words: data["words"] !== undefined ? data["words"].map((item: any) => (deserializeGoogleCloudContactcenterinsightsV1ConversationTranscriptTranscriptSegmentWordInfo(item))) : undefined,
  };
}

/**
 * Metadata from Dialogflow relating to the current transcript segment.
 */
export interface GoogleCloudContactcenterinsightsV1ConversationTranscriptTranscriptSegmentDialogflowSegmentMetadata {
  /**
   * Whether the transcript segment was covered under the configured smart
   * reply allowlist in Agent Assist.
   */
  smartReplyAllowlistCovered?: boolean;
}

/**
 * Word-level info for words in a transcript.
 */
export interface GoogleCloudContactcenterinsightsV1ConversationTranscriptTranscriptSegmentWordInfo {
  /**
   * A confidence estimate between 0.0 and 1.0 of the fidelity of this word. A
   * default value of 0.0 indicates that the value is unset.
   */
  confidence?: number;
  /**
   * Time offset of the end of this word relative to the beginning of the total
   * conversation.
   */
  endOffset?: number /* Duration */;
  /**
   * Time offset of the start of this word relative to the beginning of the
   * total conversation.
   */
  startOffset?: number /* Duration */;
  /**
   * The word itself. Includes punctuation marks that surround the word.
   */
  word?: string;
}

function serializeGoogleCloudContactcenterinsightsV1ConversationTranscriptTranscriptSegmentWordInfo(data: any): GoogleCloudContactcenterinsightsV1ConversationTranscriptTranscriptSegmentWordInfo {
  return {
    ...data,
    endOffset: data["endOffset"] !== undefined ? data["endOffset"] : undefined,
    startOffset: data["startOffset"] !== undefined ? data["startOffset"] : undefined,
  };
}

function deserializeGoogleCloudContactcenterinsightsV1ConversationTranscriptTranscriptSegmentWordInfo(data: any): GoogleCloudContactcenterinsightsV1ConversationTranscriptTranscriptSegmentWordInfo {
  return {
    ...data,
    endOffset: data["endOffset"] !== undefined ? data["endOffset"] : undefined,
    startOffset: data["startOffset"] !== undefined ? data["startOffset"] : undefined,
  };
}

/**
 * Metadata for a create analysis operation.
 */
export interface GoogleCloudContactcenterinsightsV1CreateAnalysisOperationMetadata {
  /**
   * Output only. The annotator selector used for the analysis (if any).
   */
  readonly annotatorSelector?: GoogleCloudContactcenterinsightsV1AnnotatorSelector;
  /**
   * Output only. The Conversation that this Analysis Operation belongs to.
   */
  readonly conversation?: string;
  /**
   * Output only. The time the operation was created.
   */
  readonly createTime?: Date;
  /**
   * Output only. The time the operation finished running.
   */
  readonly endTime?: Date;
}

/**
 * Metadata for creating an issue.
 */
export interface GoogleCloudContactcenterinsightsV1CreateIssueMetadata {
  /**
   * Output only. The time the operation was created.
   */
  readonly createTime?: Date;
  /**
   * Output only. The time the operation finished running.
   */
  readonly endTime?: Date;
  /**
   * The original request for creation.
   */
  request?: GoogleCloudContactcenterinsightsV1CreateIssueRequest;
}

/**
 * Metadata for creating an issue model.
 */
export interface GoogleCloudContactcenterinsightsV1CreateIssueModelMetadata {
  /**
   * Output only. The time the operation was created.
   */
  readonly createTime?: Date;
  /**
   * Output only. The time the operation finished running.
   */
  readonly endTime?: Date;
  /**
   * The original request for creation.
   */
  request?: GoogleCloudContactcenterinsightsV1CreateIssueModelRequest;
}

/**
 * The request to create an issue model.
 */
export interface GoogleCloudContactcenterinsightsV1CreateIssueModelRequest {
  /**
   * Required. The issue model to create.
   */
  issueModel?: GoogleCloudContactcenterinsightsV1IssueModel;
  /**
   * Required. The parent resource of the issue model.
   */
  parent?: string;
}

/**
 * The request to create an issue.
 */
export interface GoogleCloudContactcenterinsightsV1CreateIssueRequest {
  /**
   * Required. The values for the new issue.
   */
  issue?: GoogleCloudContactcenterinsightsV1Issue;
  /**
   * Required. The parent resource of the issue.
   */
  parent?: string;
}

/**
 * Metadata for deleting an issue model.
 */
export interface GoogleCloudContactcenterinsightsV1DeleteIssueModelMetadata {
  /**
   * Output only. The time the operation was created.
   */
  readonly createTime?: Date;
  /**
   * Output only. The time the operation finished running.
   */
  readonly endTime?: Date;
  /**
   * The original request for deletion.
   */
  request?: GoogleCloudContactcenterinsightsV1DeleteIssueModelRequest;
}

/**
 * The request to delete an issue model.
 */
export interface GoogleCloudContactcenterinsightsV1DeleteIssueModelRequest {
  /**
   * Required. The name of the issue model to delete.
   */
  name?: string;
}

/**
 * Metadata for deploying an issue model.
 */
export interface GoogleCloudContactcenterinsightsV1DeployIssueModelMetadata {
  /**
   * Output only. The time the operation was created.
   */
  readonly createTime?: Date;
  /**
   * Output only. The time the operation finished running.
   */
  readonly endTime?: Date;
  /**
   * The original request for deployment.
   */
  request?: GoogleCloudContactcenterinsightsV1DeployIssueModelRequest;
}

/**
 * The request to deploy an issue model.
 */
export interface GoogleCloudContactcenterinsightsV1DeployIssueModelRequest {
  /**
   * Required. The issue model to deploy.
   */
  name?: string;
}

/**
 * The response to deploy an issue model.
 */
export interface GoogleCloudContactcenterinsightsV1DeployIssueModelResponse {
}

/**
 * The request to deploy a QaScorecardRevision
 */
export interface GoogleCloudContactcenterinsightsV1DeployQaScorecardRevisionRequest {
}

/**
 * The data for a Dialogflow intent. Represents a detected intent in the
 * conversation, e.g. MAKES_PROMISE.
 */
export interface GoogleCloudContactcenterinsightsV1DialogflowIntent {
  /**
   * The human-readable name of the intent.
   */
  displayName?: string;
}

/**
 * Dialogflow interaction data.
 */
export interface GoogleCloudContactcenterinsightsV1DialogflowInteractionData {
  /**
   * The confidence of the match ranging from 0.0 (completely uncertain) to 1.0
   * (completely certain).
   */
  confidence?: number;
  /**
   * The Dialogflow intent resource path. Format:
   * projects/{project}/agent/{agent}/intents/{intent}
   */
  dialogflowIntentId?: string;
}

/**
 * A Dialogflow source of conversation data.
 */
export interface GoogleCloudContactcenterinsightsV1DialogflowSource {
  /**
   * Cloud Storage URI that points to a file that contains the conversation
   * audio.
   */
  audioUri?: string;
  /**
   * Output only. The name of the Dialogflow conversation that this
   * conversation resource is derived from. Format:
   * projects/{project}/locations/{location}/conversations/{conversation}
   */
  readonly dialogflowConversation?: string;
}

/**
 * A dimension determines the grouping key for the query. In SQL terms, these
 * would be part of both the "SELECT" and "GROUP BY" clauses.
 */
export interface GoogleCloudContactcenterinsightsV1Dimension {
  /**
   * Output only. Metadata about the agent dimension.
   */
  readonly agentDimensionMetadata?: GoogleCloudContactcenterinsightsV1DimensionAgentDimensionMetadata;
  /**
   * The key of the dimension.
   */
  dimensionKey?:  | "DIMENSION_KEY_UNSPECIFIED" | "ISSUE" | "ISSUE_NAME" | "AGENT" | "AGENT_TEAM" | "QA_QUESTION_ID" | "QA_QUESTION_ANSWER_VALUE" | "CONVERSATION_PROFILE_ID" | "MEDIUM";
  /**
   * Output only. Metadata about the issue dimension.
   */
  readonly issueDimensionMetadata?: GoogleCloudContactcenterinsightsV1DimensionIssueDimensionMetadata;
  /**
   * Output only. Metadata about the QA question-answer dimension.
   */
  readonly qaQuestionAnswerDimensionMetadata?: GoogleCloudContactcenterinsightsV1DimensionQaQuestionAnswerDimensionMetadata;
  /**
   * Output only. Metadata about the QA question dimension.
   */
  readonly qaQuestionDimensionMetadata?: GoogleCloudContactcenterinsightsV1DimensionQaQuestionDimensionMetadata;
}

/**
 * Metadata about the agent dimension.
 */
export interface GoogleCloudContactcenterinsightsV1DimensionAgentDimensionMetadata {
  /**
   * Optional. The agent's name
   */
  agentDisplayName?: string;
  /**
   * Optional. A user-specified string representing the agent.
   */
  agentId?: string;
  /**
   * Optional. A user-specified string representing the agent's team.
   */
  agentTeam?: string;
}

/**
 * Metadata about the issue dimension.
 */
export interface GoogleCloudContactcenterinsightsV1DimensionIssueDimensionMetadata {
  /**
   * The issue display name.
   */
  issueDisplayName?: string;
  /**
   * The issue ID.
   */
  issueId?: string;
  /**
   * The parent issue model ID.
   */
  issueModelId?: string;
}

/**
 * Metadata about the QA question-answer dimension. This is useful for showing
 * the answer distribution for questions for a given scorecard.
 */
export interface GoogleCloudContactcenterinsightsV1DimensionQaQuestionAnswerDimensionMetadata {
  /**
   * Optional. The full body of the question.
   */
  answerValue?: string;
  /**
   * Optional. The QA question ID.
   */
  qaQuestionId?: string;
  /**
   * Optional. The QA scorecard ID.
   */
  qaScorecardId?: string;
  /**
   * Optional. The full body of the question.
   */
  questionBody?: string;
}

/**
 * Metadata about the QA question dimension.
 */
export interface GoogleCloudContactcenterinsightsV1DimensionQaQuestionDimensionMetadata {
  /**
   * Optional. The QA question ID.
   */
  qaQuestionId?: string;
  /**
   * Optional. The QA scorecard ID.
   */
  qaScorecardId?: string;
  /**
   * Optional. The full body of the question.
   */
  questionBody?: string;
}

/**
 * A customer-managed encryption key specification that can be applied to all
 * created resources (e.g. `Conversation`).
 */
export interface GoogleCloudContactcenterinsightsV1EncryptionSpec {
  /**
   * Required. The name of customer-managed encryption key that is used to
   * secure a resource and its sub-resources. If empty, the resource is secured
   * by our default encryption key. Only the key in the same location as this
   * resource is allowed to be used for encryption. Format:
   * `projects/{project}/locations/{location}/keyRings/{keyRing}/cryptoKeys/{key}`
   */
  kmsKey?: string;
  /**
   * Immutable. The resource name of the encryption key specification resource.
   * Format: projects/{project}/locations/{location}/encryptionSpec
   */
  name?: string;
}

/**
 * The data for an entity annotation. Represents a phrase in the conversation
 * that is a known entity, such as a person, an organization, or location.
 */
export interface GoogleCloudContactcenterinsightsV1Entity {
  /**
   * The representative name for the entity.
   */
  displayName?: string;
  /**
   * Metadata associated with the entity. For most entity types, the metadata
   * is a Wikipedia URL (`wikipedia_url`) and Knowledge Graph MID (`mid`), if
   * they are available. For the metadata associated with other entity types,
   * see the Type table below.
   */
  metadata?: {
    [key: string]: string
  };
  /**
   * The salience score associated with the entity in the [0, 1.0] range. The
   * salience score for an entity provides information about the importance or
   * centrality of that entity to the entire document text. Scores closer to 0
   * are less salient, while scores closer to 1.0 are highly salient.
   */
  salience?: number;
  /**
   * The aggregate sentiment expressed for this entity in the conversation.
   */
  sentiment?: GoogleCloudContactcenterinsightsV1SentimentData;
  /**
   * The entity type.
   */
  type?:  | "TYPE_UNSPECIFIED" | "PERSON" | "LOCATION" | "ORGANIZATION" | "EVENT" | "WORK_OF_ART" | "CONSUMER_GOOD" | "OTHER" | "PHONE_NUMBER" | "ADDRESS" | "DATE" | "NUMBER" | "PRICE";
}

/**
 * The data for an entity mention annotation. This represents a mention of an
 * `Entity` in the conversation.
 */
export interface GoogleCloudContactcenterinsightsV1EntityMentionData {
  /**
   * The key of this entity in conversation entities. Can be used to retrieve
   * the exact `Entity` this mention is attached to.
   */
  entityUniqueId?: string;
  /**
   * Sentiment expressed for this mention of the entity.
   */
  sentiment?: GoogleCloudContactcenterinsightsV1SentimentData;
  /**
   * The type of the entity mention.
   */
  type?:  | "MENTION_TYPE_UNSPECIFIED" | "PROPER" | "COMMON";
}

/**
 * Exact match configuration.
 */
export interface GoogleCloudContactcenterinsightsV1ExactMatchConfig {
  /**
   * Whether to consider case sensitivity when performing an exact match.
   */
  caseSensitive?: boolean;
}

/**
 * Metadata for an export insights operation.
 */
export interface GoogleCloudContactcenterinsightsV1ExportInsightsDataMetadata {
  /**
   * The number of conversations that were exported successfully.
   */
  completedExportCount?: number;
  /**
   * Output only. The time the operation was created.
   */
  readonly createTime?: Date;
  /**
   * Output only. The time the operation finished running.
   */
  readonly endTime?: Date;
  /**
   * The number of conversations that failed to be exported.
   */
  failedExportCount?: number;
  /**
   * Partial errors during export operation that might cause the operation
   * output to be incomplete.
   */
  partialErrors?: GoogleRpcStatus[];
  /**
   * The original request for export.
   */
  request?: GoogleCloudContactcenterinsightsV1ExportInsightsDataRequest;
}

/**
 * The request to export insights.
 */
export interface GoogleCloudContactcenterinsightsV1ExportInsightsDataRequest {
  /**
   * Specified if sink is a BigQuery table.
   */
  bigQueryDestination?: GoogleCloudContactcenterinsightsV1ExportInsightsDataRequestBigQueryDestination;
  /**
   * Optional. Version of the export schema.
   */
  exportSchemaVersion?:  | "EXPORT_SCHEMA_VERSION_UNSPECIFIED" | "EXPORT_V1" | "EXPORT_V2" | "EXPORT_V3" | "EXPORT_V4" | "EXPORT_V5" | "EXPORT_V6" | "EXPORT_V7" | "EXPORT_VERSION_LATEST_AVAILABLE";
  /**
   * A filter to reduce results to a specific subset. Useful for exporting
   * conversations with specific properties.
   */
  filter?: string;
  /**
   * A fully qualified KMS key name for BigQuery tables protected by CMEK.
   * Format:
   * projects/{project}/locations/{location}/keyRings/{keyring}/cryptoKeys/{key}/cryptoKeyVersions/{version}
   */
  kmsKey?: string;
  /**
   * Required. The parent resource to export data from.
   */
  parent?: string;
  /**
   * Options for what to do if the destination table already exists.
   */
  writeDisposition?:  | "WRITE_DISPOSITION_UNSPECIFIED" | "WRITE_TRUNCATE" | "WRITE_APPEND";
}

/**
 * A BigQuery Table Reference.
 */
export interface GoogleCloudContactcenterinsightsV1ExportInsightsDataRequestBigQueryDestination {
  /**
   * Required. The name of the BigQuery dataset that the snapshot result should
   * be exported to. If this dataset does not exist, the export call returns an
   * INVALID_ARGUMENT error.
   */
  dataset?: string;
  /**
   * A project ID or number. If specified, then export will attempt to write
   * data to this project instead of the resource project. Otherwise, the
   * resource project will be used.
   */
  projectId?: string;
  /**
   * The BigQuery table name to which the insights data should be written. If
   * this table does not exist, the export call returns an INVALID_ARGUMENT
   * error.
   */
  table?: string;
}

/**
 * Response for an export insights operation.
 */
export interface GoogleCloudContactcenterinsightsV1ExportInsightsDataResponse {
}

/**
 * Metadata used for export issue model.
 */
export interface GoogleCloudContactcenterinsightsV1ExportIssueModelMetadata {
  /**
   * The time the operation was created.
   */
  createTime?: Date;
  /**
   * The time the operation finished running.
   */
  endTime?: Date;
  /**
   * The original export request.
   */
  request?: GoogleCloudContactcenterinsightsV1ExportIssueModelRequest;
}

function serializeGoogleCloudContactcenterinsightsV1ExportIssueModelMetadata(data: any): GoogleCloudContactcenterinsightsV1ExportIssueModelMetadata {
  return {
    ...data,
    createTime: data["createTime"] !== undefined ? data["createTime"].toISOString() : undefined,
    endTime: data["endTime"] !== undefined ? data["endTime"].toISOString() : undefined,
  };
}

function deserializeGoogleCloudContactcenterinsightsV1ExportIssueModelMetadata(data: any): GoogleCloudContactcenterinsightsV1ExportIssueModelMetadata {
  return {
    ...data,
    createTime: data["createTime"] !== undefined ? new Date(data["createTime"]) : undefined,
    endTime: data["endTime"] !== undefined ? new Date(data["endTime"]) : undefined,
  };
}

/**
 * Request to export an issue model.
 */
export interface GoogleCloudContactcenterinsightsV1ExportIssueModelRequest {
  /**
   * Google Cloud Storage URI to export the issue model to.
   */
  gcsDestination?: GoogleCloudContactcenterinsightsV1ExportIssueModelRequestGcsDestination;
  /**
   * Required. The issue model to export.
   */
  name?: string;
}

/**
 * Google Cloud Storage Object URI to save the issue model to.
 */
export interface GoogleCloudContactcenterinsightsV1ExportIssueModelRequestGcsDestination {
  /**
   * Required. Format: `gs:///`
   */
  objectUri?: string;
}

/**
 * Response from export issue model
 */
export interface GoogleCloudContactcenterinsightsV1ExportIssueModelResponse {
}

/**
 * Agent Assist frequently-asked-question answer data.
 */
export interface GoogleCloudContactcenterinsightsV1FaqAnswerData {
  /**
   * The piece of text from the `source` knowledge base document.
   */
  answer?: string;
  /**
   * The system's confidence score that this answer is a good match for this
   * conversation, ranging from 0.0 (completely uncertain) to 1.0 (completely
   * certain).
   */
  confidenceScore?: number;
  /**
   * Map that contains metadata about the FAQ answer and the document that it
   * originates from.
   */
  metadata?: {
    [key: string]: string
  };
  /**
   * The name of the answer record. Format:
   * projects/{project}/locations/{location}/answerRecords/{answer_record}
   */
  queryRecord?: string;
  /**
   * The corresponding FAQ question.
   */
  question?: string;
  /**
   * The knowledge document that this answer was extracted from. Format:
   * projects/{project}/knowledgeBases/{knowledge_base}/documents/{document}.
   */
  source?: string;
}

/**
 * Represents a conversation, resource, and label provided by the user. Can
 * take the form of a string label or a QaAnswer label. QaAnswer labels are used
 * for Quality AI example conversations. String labels are used for Topic
 * Modeling. AgentAssistSummary labels are used for Agent Assist Summarization.
 */
export interface GoogleCloudContactcenterinsightsV1FeedbackLabel {
  /**
   * Output only. Create time of the label.
   */
  readonly createTime?: Date;
  /**
   * String label used for Topic Modeling.
   */
  label?: string;
  /**
   * Name of the resource to be labeled. Supported resources are: *
   * `projects/{project}/locations/{location}/qaScorecards/{scorecard}/revisions/{revision}/qaQuestions/{question}`
   * * `projects/{project}/locations/{location}/issueModels/{issue_model}` *
   * `projects/{project}/locations/{location}/generators/{generator_id}`
   */
  labeledResource?: string;
  /**
   * Immutable. Resource name of the FeedbackLabel. Format:
   * projects/{project}/locations/{location}/conversations/{conversation}/feedbackLabels/{feedback_label}
   */
  name?: string;
  /**
   * QaAnswer label used for Quality AI example conversations.
   */
  qaAnswerLabel?: GoogleCloudContactcenterinsightsV1QaAnswerAnswerValue;
  /**
   * Output only. Update time of the label.
   */
  readonly updateTime?: Date;
}

/**
 * A Cloud Storage source of conversation data.
 */
export interface GoogleCloudContactcenterinsightsV1GcsSource {
  /**
   * Cloud Storage URI that points to a file that contains the conversation
   * audio.
   */
  audioUri?: string;
  /**
   * Immutable. Cloud Storage URI that points to a file that contains the
   * conversation transcript.
   */
  transcriptUri?: string;
}

/**
 * The data for a hold annotation.
 */
export interface GoogleCloudContactcenterinsightsV1HoldData {
}

/**
 * Metadata used for import issue model.
 */
export interface GoogleCloudContactcenterinsightsV1ImportIssueModelMetadata {
  /**
   * The time the operation was created.
   */
  createTime?: Date;
  /**
   * The time the operation finished running.
   */
  endTime?: Date;
  /**
   * The original import request.
   */
  request?: GoogleCloudContactcenterinsightsV1ImportIssueModelRequest;
}

function serializeGoogleCloudContactcenterinsightsV1ImportIssueModelMetadata(data: any): GoogleCloudContactcenterinsightsV1ImportIssueModelMetadata {
  return {
    ...data,
    createTime: data["createTime"] !== undefined ? data["createTime"].toISOString() : undefined,
    endTime: data["endTime"] !== undefined ? data["endTime"].toISOString() : undefined,
  };
}

function deserializeGoogleCloudContactcenterinsightsV1ImportIssueModelMetadata(data: any): GoogleCloudContactcenterinsightsV1ImportIssueModelMetadata {
  return {
    ...data,
    createTime: data["createTime"] !== undefined ? new Date(data["createTime"]) : undefined,
    endTime: data["endTime"] !== undefined ? new Date(data["endTime"]) : undefined,
  };
}

/**
 * Request to import an issue model.
 */
export interface GoogleCloudContactcenterinsightsV1ImportIssueModelRequest {
  /**
   * Optional. If set to true, will create an issue model from the imported
   * file with randomly generated IDs for the issue model and corresponding
   * issues. Otherwise, replaces an existing model with the same ID as the file.
   */
  createNewModel?: boolean;
  /**
   * Google Cloud Storage source message.
   */
  gcsSource?: GoogleCloudContactcenterinsightsV1ImportIssueModelRequestGcsSource;
  /**
   * Required. The parent resource of the issue model.
   */
  parent?: string;
}

/**
 * Google Cloud Storage Object URI to get the issue model file from.
 */
export interface GoogleCloudContactcenterinsightsV1ImportIssueModelRequestGcsSource {
  /**
   * Required. Format: `gs:///`
   */
  objectUri?: string;
}

/**
 * Response from import issue model
 */
export interface GoogleCloudContactcenterinsightsV1ImportIssueModelResponse {
  /**
   * The issue model that was imported.
   */
  issueModel?: GoogleCloudContactcenterinsightsV1IssueModel;
}

/**
 * The metadata for an IngestConversations operation.
 */
export interface GoogleCloudContactcenterinsightsV1IngestConversationsMetadata {
  /**
   * Output only. The time the operation was created.
   */
  readonly createTime?: Date;
  /**
   * Output only. The time the operation finished running.
   */
  readonly endTime?: Date;
  /**
   * Output only. Statistics for IngestConversations operation.
   */
  readonly ingestConversationsStats?: GoogleCloudContactcenterinsightsV1IngestConversationsMetadataIngestConversationsStats;
  /**
   * Output only. Partial errors during ingest operation that might cause the
   * operation output to be incomplete.
   */
  readonly partialErrors?: GoogleRpcStatus[];
  /**
   * Output only. The original request for ingest.
   */
  readonly request?: GoogleCloudContactcenterinsightsV1IngestConversationsRequest;
}

/**
 * Statistics for IngestConversations operation.
 */
export interface GoogleCloudContactcenterinsightsV1IngestConversationsMetadataIngestConversationsStats {
  /**
   * Output only. The number of objects skipped because another conversation
   * with the same transcript uri had already been ingested.
   */
  readonly duplicatesSkippedCount?: number;
  /**
   * Output only. The number of objects which were unable to be ingested due to
   * errors. The errors are populated in the partial_errors field.
   */
  readonly failedIngestCount?: number;
  /**
   * Output only. The number of objects processed during the ingest operation.
   */
  readonly processedObjectCount?: number;
  /**
   * Output only. The number of new conversations added during this ingest
   * operation.
   */
  readonly successfulIngestCount?: number;
}

/**
 * The request to ingest conversations.
 */
export interface GoogleCloudContactcenterinsightsV1IngestConversationsRequest {
  /**
   * Configuration that applies to all conversations.
   */
  conversationConfig?: GoogleCloudContactcenterinsightsV1IngestConversationsRequestConversationConfig;
  /**
   * A cloud storage bucket source. Note that any previously ingested objects
   * from the source will be skipped to avoid duplication.
   */
  gcsSource?: GoogleCloudContactcenterinsightsV1IngestConversationsRequestGcsSource;
  /**
   * Required. The parent resource for new conversations.
   */
  parent?: string;
  /**
   * Optional. DLP settings for transcript redaction. Optional, will default to
   * the config specified in Settings.
   */
  redactionConfig?: GoogleCloudContactcenterinsightsV1RedactionConfig;
  /**
   * Optional. If set, this fields indicates the number of objects to ingest
   * from the Cloud Storage bucket. If empty, the entire bucket will be
   * ingested. Unless they are first deleted, conversations produced through
   * sampling won't be ingested by subsequent ingest requests.
   */
  sampleSize?: number;
  /**
   * Optional. Default Speech-to-Text configuration. Optional, will default to
   * the config specified in Settings.
   */
  speechConfig?: GoogleCloudContactcenterinsightsV1SpeechConfig;
  /**
   * Configuration for when `source` contains conversation transcripts.
   */
  transcriptObjectConfig?: GoogleCloudContactcenterinsightsV1IngestConversationsRequestTranscriptObjectConfig;
}

/**
 * Configuration that applies to all conversations.
 */
export interface GoogleCloudContactcenterinsightsV1IngestConversationsRequestConversationConfig {
  /**
   * Optional. Indicates which of the channels, 1 or 2, contains the agent.
   * Note that this must be set for conversations to be properly displayed and
   * analyzed.
   */
  agentChannel?: number;
  /**
   * Optional. An opaque, user-specified string representing a human agent who
   * handled all conversations in the import. Note that this will be overridden
   * if per-conversation metadata is provided through the `metadata_bucket_uri`.
   */
  agentId?: string;
  /**
   * Optional. Indicates which of the channels, 1 or 2, contains the agent.
   * Note that this must be set for conversations to be properly displayed and
   * analyzed.
   */
  customerChannel?: number;
}

/**
 * Configuration for Cloud Storage bucket sources.
 */
export interface GoogleCloudContactcenterinsightsV1IngestConversationsRequestGcsSource {
  /**
   * Optional. Specifies the type of the objects in `bucket_uri`.
   */
  bucketObjectType?:  | "BUCKET_OBJECT_TYPE_UNSPECIFIED" | "TRANSCRIPT" | "AUDIO";
  /**
   * Required. The Cloud Storage bucket containing source objects.
   */
  bucketUri?: string;
  /**
   * Optional. Custom keys to extract as conversation labels from metadata
   * files in `metadata_bucket_uri`. Keys not included in this field will be
   * ignored. Note that there is a limit of 100 labels per conversation.
   */
  customMetadataKeys?: string[];
  /**
   * Optional. The Cloud Storage path to the conversation metadata. Note that:
   * [1] Metadata files are expected to be in JSON format. [2] Metadata and
   * source files (transcripts or audio) must be in separate buckets. [3] A
   * source file and its corresponding metadata file must share the same name to
   * be properly ingested, E.g. `gs://bucket/audio/conversation1.mp3` and
   * `gs://bucket/metadata/conversation1.json`.
   */
  metadataBucketUri?: string;
}

/**
 * Configuration for processing transcript objects.
 */
export interface GoogleCloudContactcenterinsightsV1IngestConversationsRequestTranscriptObjectConfig {
  /**
   * Required. The medium transcript objects represent.
   */
  medium?:  | "MEDIUM_UNSPECIFIED" | "PHONE_CALL" | "CHAT";
}

/**
 * The response to an IngestConversations operation.
 */
export interface GoogleCloudContactcenterinsightsV1IngestConversationsResponse {
}

/**
 * Metadata for initializing a location-level encryption specification.
 */
export interface GoogleCloudContactcenterinsightsV1InitializeEncryptionSpecMetadata {
  /**
   * Output only. The time the operation was created.
   */
  readonly createTime?: Date;
  /**
   * Output only. The time the operation finished running.
   */
  readonly endTime?: Date;
  /**
   * Partial errors during initializing operation that might cause the
   * operation output to be incomplete.
   */
  partialErrors?: GoogleRpcStatus[];
  /**
   * Output only. The original request for initialization.
   */
  readonly request?: GoogleCloudContactcenterinsightsV1InitializeEncryptionSpecRequest;
}

/**
 * The request to initialize a location-level encryption specification.
 */
export interface GoogleCloudContactcenterinsightsV1InitializeEncryptionSpecRequest {
  /**
   * Required. The encryption spec used for CMEK encryption. It is required
   * that the kms key is in the same region as the endpoint. The same key will
   * be used for all provisioned resources, if encryption is available. If the
   * `kms_key_name` field is left empty, no encryption will be enforced.
   */
  encryptionSpec?: GoogleCloudContactcenterinsightsV1EncryptionSpec;
}

/**
 * The response to initialize a location-level encryption specification.
 */
export interface GoogleCloudContactcenterinsightsV1InitializeEncryptionSpecResponse {
}

/**
 * The data for an intent. Represents a detected intent in the conversation,
 * for example MAKES_PROMISE.
 */
export interface GoogleCloudContactcenterinsightsV1Intent {
  /**
   * The human-readable name of the intent.
   */
  displayName?: string;
  /**
   * The unique identifier of the intent.
   */
  id?: string;
}

/**
 * The data for an intent match. Represents an intent match for a text segment
 * in the conversation. A text segment can be part of a sentence, a complete
 * sentence, or an utterance with multiple sentences.
 */
export interface GoogleCloudContactcenterinsightsV1IntentMatchData {
  /**
   * The id of the matched intent. Can be used to retrieve the corresponding
   * intent information.
   */
  intentUniqueId?: string;
}

/**
 * The data for an interruption annotation.
 */
export interface GoogleCloudContactcenterinsightsV1InterruptionData {
}

/**
 * The issue resource.
 */
export interface GoogleCloudContactcenterinsightsV1Issue {
  /**
   * Output only. The time at which this issue was created.
   */
  readonly createTime?: Date;
  /**
   * Representative description of the issue.
   */
  displayDescription?: string;
  /**
   * The representative name for the issue.
   */
  displayName?: string;
  /**
   * Immutable. The resource name of the issue. Format:
   * projects/{project}/locations/{location}/issueModels/{issue_model}/issues/{issue}
   */
  name?: string;
  /**
   * Output only. Resource names of the sample representative utterances that
   * match to this issue.
   */
  readonly sampleUtterances?: string[];
  /**
   * Output only. The most recent time that this issue was updated.
   */
  readonly updateTime?: Date;
}

/**
 * Information about the issue.
 */
export interface GoogleCloudContactcenterinsightsV1IssueAssignment {
  /**
   * Immutable. Display name of the assigned issue. This field is set at time
   * of analysis and immutable since then.
   */
  displayName?: string;
  /**
   * Resource name of the assigned issue.
   */
  issue?: string;
  /**
   * Score indicating the likelihood of the issue assignment. currently bounded
   * on [0,1].
   */
  score?: number;
}

/**
 * The data for an issue match annotation.
 */
export interface GoogleCloudContactcenterinsightsV1IssueMatchData {
  /**
   * Information about the issue's assignment.
   */
  issueAssignment?: GoogleCloudContactcenterinsightsV1IssueAssignment;
}

/**
 * The issue model resource.
 */
export interface GoogleCloudContactcenterinsightsV1IssueModel {
  /**
   * Output only. The time at which this issue model was created.
   */
  readonly createTime?: Date;
  /**
   * The representative name for the issue model.
   */
  displayName?: string;
  /**
   * Configs for the input data that used to create the issue model.
   */
  inputDataConfig?: GoogleCloudContactcenterinsightsV1IssueModelInputDataConfig;
  /**
   * Output only. Number of issues in this issue model.
   */
  readonly issueCount?: bigint;
  /**
   * Language of the model.
   */
  languageCode?: string;
  /**
   * Type of the model.
   */
  modelType?:  | "MODEL_TYPE_UNSPECIFIED" | "TYPE_V1" | "TYPE_V2";
  /**
   * Immutable. The resource name of the issue model. Format:
   * projects/{project}/locations/{location}/issueModels/{issue_model}
   */
  name?: string;
  /**
   * Output only. State of the model.
   */
  readonly state?:  | "STATE_UNSPECIFIED" | "UNDEPLOYED" | "DEPLOYING" | "DEPLOYED" | "UNDEPLOYING" | "DELETING";
  /**
   * Output only. Immutable. The issue model's label statistics on its training
   * data.
   */
  readonly trainingStats?: GoogleCloudContactcenterinsightsV1IssueModelLabelStats;
  /**
   * Output only. The most recent time at which the issue model was updated.
   */
  readonly updateTime?: Date;
}

/**
 * Configs for the input data used to create the issue model.
 */
export interface GoogleCloudContactcenterinsightsV1IssueModelInputDataConfig {
  /**
   * A filter to reduce the conversations used for training the model to a
   * specific subset. Refer to
   * https://cloud.google.com/contact-center/insights/docs/filtering for
   * details.
   */
  filter?: string;
  /**
   * Medium of conversations used in training data. This field is being
   * deprecated. To specify the medium to be used in training a new issue model,
   * set the `medium` field on `filter`.
   */
  medium?:  | "MEDIUM_UNSPECIFIED" | "PHONE_CALL" | "CHAT";
  /**
   * Output only. Number of conversations used in training. Output only.
   */
  readonly trainingConversationsCount?: bigint;
}

/**
 * Aggregated statistics about an issue model.
 */
export interface GoogleCloudContactcenterinsightsV1IssueModelLabelStats {
  /**
   * Number of conversations the issue model has analyzed at this point in
   * time.
   */
  analyzedConversationsCount?: bigint;
  /**
   * Statistics on each issue. Key is the issue's resource name.
   */
  issueStats?: {
    [key: string]: GoogleCloudContactcenterinsightsV1IssueModelLabelStatsIssueStats
  };
  /**
   * Number of analyzed conversations for which no issue was applicable at this
   * point in time.
   */
  unclassifiedConversationsCount?: bigint;
}

function serializeGoogleCloudContactcenterinsightsV1IssueModelLabelStats(data: any): GoogleCloudContactcenterinsightsV1IssueModelLabelStats {
  return {
    ...data,
    analyzedConversationsCount: data["analyzedConversationsCount"] !== undefined ? String(data["analyzedConversationsCount"]) : undefined,
    issueStats: data["issueStats"] !== undefined ? Object.fromEntries(Object.entries(data["issueStats"]).map(([k, v]: [string, any]) => ([k, serializeGoogleCloudContactcenterinsightsV1IssueModelLabelStatsIssueStats(v)]))) : undefined,
    unclassifiedConversationsCount: data["unclassifiedConversationsCount"] !== undefined ? String(data["unclassifiedConversationsCount"]) : undefined,
  };
}

function deserializeGoogleCloudContactcenterinsightsV1IssueModelLabelStats(data: any): GoogleCloudContactcenterinsightsV1IssueModelLabelStats {
  return {
    ...data,
    analyzedConversationsCount: data["analyzedConversationsCount"] !== undefined ? BigInt(data["analyzedConversationsCount"]) : undefined,
    issueStats: data["issueStats"] !== undefined ? Object.fromEntries(Object.entries(data["issueStats"]).map(([k, v]: [string, any]) => ([k, deserializeGoogleCloudContactcenterinsightsV1IssueModelLabelStatsIssueStats(v)]))) : undefined,
    unclassifiedConversationsCount: data["unclassifiedConversationsCount"] !== undefined ? BigInt(data["unclassifiedConversationsCount"]) : undefined,
  };
}

/**
 * Aggregated statistics about an issue.
 */
export interface GoogleCloudContactcenterinsightsV1IssueModelLabelStatsIssueStats {
  /**
   * Display name of the issue.
   */
  displayName?: string;
  /**
   * Issue resource. Format:
   * projects/{project}/locations/{location}/issueModels/{issue_model}/issues/{issue}
   */
  issue?: string;
  /**
   * Number of conversations attached to the issue at this point in time.
   */
  labeledConversationsCount?: bigint;
}

function serializeGoogleCloudContactcenterinsightsV1IssueModelLabelStatsIssueStats(data: any): GoogleCloudContactcenterinsightsV1IssueModelLabelStatsIssueStats {
  return {
    ...data,
    labeledConversationsCount: data["labeledConversationsCount"] !== undefined ? String(data["labeledConversationsCount"]) : undefined,
  };
}

function deserializeGoogleCloudContactcenterinsightsV1IssueModelLabelStatsIssueStats(data: any): GoogleCloudContactcenterinsightsV1IssueModelLabelStatsIssueStats {
  return {
    ...data,
    labeledConversationsCount: data["labeledConversationsCount"] !== undefined ? BigInt(data["labeledConversationsCount"]) : undefined,
  };
}

/**
 * Issue Modeling result on a conversation.
 */
export interface GoogleCloudContactcenterinsightsV1IssueModelResult {
  /**
   * Issue model that generates the result. Format:
   * projects/{project}/locations/{location}/issueModels/{issue_model}
   */
  issueModel?: string;
  /**
   * All the matched issues.
   */
  issues?: GoogleCloudContactcenterinsightsV1IssueAssignment[];
}

/**
 * The response for listing all feedback labels.
 */
export interface GoogleCloudContactcenterinsightsV1ListAllFeedbackLabelsResponse {
  /**
   * The feedback labels that match the request.
   */
  feedbackLabels?: GoogleCloudContactcenterinsightsV1FeedbackLabel[];
  /**
   * A token, which can be sent as `page_token` to retrieve the next page. If
   * this field is omitted, there are no subsequent pages.
   */
  nextPageToken?: string;
}

/**
 * The response to list analyses.
 */
export interface GoogleCloudContactcenterinsightsV1ListAnalysesResponse {
  /**
   * The analyses that match the request.
   */
  analyses?: GoogleCloudContactcenterinsightsV1Analysis[];
  /**
   * A token, which can be sent as `page_token` to retrieve the next page. If
   * this field is omitted, there are no subsequent pages.
   */
  nextPageToken?: string;
}

/**
 * The response of listing views.
 */
export interface GoogleCloudContactcenterinsightsV1ListAnalysisRulesResponse {
  /**
   * The analysis_rule that match the request.
   */
  analysisRules?: GoogleCloudContactcenterinsightsV1AnalysisRule[];
  /**
   * A token, which can be sent as `page_token` to retrieve the next page. If
   * this field is omitted, there are no subsequent pages.
   */
  nextPageToken?: string;
}

/**
 * The response of listing conversations.
 */
export interface GoogleCloudContactcenterinsightsV1ListConversationsResponse {
  /**
   * The conversations that match the request.
   */
  conversations?: GoogleCloudContactcenterinsightsV1Conversation[];
  /**
   * A token which can be sent as `page_token` to retrieve the next page. If
   * this field is set, it means there is another page available. If it is not
   * set, it means no other pages are available.
   */
  nextPageToken?: string;
}

function serializeGoogleCloudContactcenterinsightsV1ListConversationsResponse(data: any): GoogleCloudContactcenterinsightsV1ListConversationsResponse {
  return {
    ...data,
    conversations: data["conversations"] !== undefined ? data["conversations"].map((item: any) => (serializeGoogleCloudContactcenterinsightsV1Conversation(item))) : undefined,
  };
}

function deserializeGoogleCloudContactcenterinsightsV1ListConversationsResponse(data: any): GoogleCloudContactcenterinsightsV1ListConversationsResponse {
  return {
    ...data,
    conversations: data["conversations"] !== undefined ? data["conversations"].map((item: any) => (deserializeGoogleCloudContactcenterinsightsV1Conversation(item))) : undefined,
  };
}

/**
 * The response for listing feedback labels.
 */
export interface GoogleCloudContactcenterinsightsV1ListFeedbackLabelsResponse {
  /**
   * The feedback labels that match the request.
   */
  feedbackLabels?: GoogleCloudContactcenterinsightsV1FeedbackLabel[];
  /**
   * The next page token.
   */
  nextPageToken?: string;
}

/**
 * The response of listing issue models.
 */
export interface GoogleCloudContactcenterinsightsV1ListIssueModelsResponse {
  /**
   * The issue models that match the request.
   */
  issueModels?: GoogleCloudContactcenterinsightsV1IssueModel[];
}

/**
 * The response of listing issues.
 */
export interface GoogleCloudContactcenterinsightsV1ListIssuesResponse {
  /**
   * The issues that match the request.
   */
  issues?: GoogleCloudContactcenterinsightsV1Issue[];
}

/**
 * The response of listing phrase matchers.
 */
export interface GoogleCloudContactcenterinsightsV1ListPhraseMatchersResponse {
  /**
   * A token, which can be sent as `page_token` to retrieve the next page. If
   * this field is omitted, there are no subsequent pages.
   */
  nextPageToken?: string;
  /**
   * The phrase matchers that match the request.
   */
  phraseMatchers?: GoogleCloudContactcenterinsightsV1PhraseMatcher[];
}

/**
 * The response from a ListQaQuestions request.
 */
export interface GoogleCloudContactcenterinsightsV1ListQaQuestionsResponse {
  /**
   * A token, which can be sent as `page_token` to retrieve the next page. If
   * this field is omitted, there are no subsequent pages.
   */
  nextPageToken?: string;
  /**
   * The QaQuestions under the parent.
   */
  qaQuestions?: GoogleCloudContactcenterinsightsV1QaQuestion[];
}

function serializeGoogleCloudContactcenterinsightsV1ListQaQuestionsResponse(data: any): GoogleCloudContactcenterinsightsV1ListQaQuestionsResponse {
  return {
    ...data,
    qaQuestions: data["qaQuestions"] !== undefined ? data["qaQuestions"].map((item: any) => (serializeGoogleCloudContactcenterinsightsV1QaQuestion(item))) : undefined,
  };
}

function deserializeGoogleCloudContactcenterinsightsV1ListQaQuestionsResponse(data: any): GoogleCloudContactcenterinsightsV1ListQaQuestionsResponse {
  return {
    ...data,
    qaQuestions: data["qaQuestions"] !== undefined ? data["qaQuestions"].map((item: any) => (deserializeGoogleCloudContactcenterinsightsV1QaQuestion(item))) : undefined,
  };
}

/**
 * The response from a ListQaScorecardRevisions request.
 */
export interface GoogleCloudContactcenterinsightsV1ListQaScorecardRevisionsResponse {
  /**
   * A token, which can be sent as `page_token` to retrieve the next page. If
   * this field is omitted, there are no subsequent pages.
   */
  nextPageToken?: string;
  /**
   * The QaScorecards under the parent.
   */
  qaScorecardRevisions?: GoogleCloudContactcenterinsightsV1QaScorecardRevision[];
}

/**
 * The response from a ListQaScorecards request.
 */
export interface GoogleCloudContactcenterinsightsV1ListQaScorecardsResponse {
  /**
   * A token, which can be sent as `page_token` to retrieve the next page. If
   * this field is omitted, there are no subsequent pages.
   */
  nextPageToken?: string;
  /**
   * The QaScorecards under the parent.
   */
  qaScorecards?: GoogleCloudContactcenterinsightsV1QaScorecard[];
}

/**
 * The response of listing views.
 */
export interface GoogleCloudContactcenterinsightsV1ListViewsResponse {
  /**
   * A token, which can be sent as `page_token` to retrieve the next page. If
   * this field is omitted, there are no subsequent pages.
   */
  nextPageToken?: string;
  /**
   * The views that match the request.
   */
  views?: GoogleCloudContactcenterinsightsV1View[];
}

/**
 * The data for a matched phrase matcher. Represents information identifying a
 * phrase matcher for a given match.
 */
export interface GoogleCloudContactcenterinsightsV1PhraseMatchData {
  /**
   * The human-readable name of the phrase matcher.
   */
  displayName?: string;
  /**
   * The unique identifier (the resource name) of the phrase matcher.
   */
  phraseMatcher?: string;
}

/**
 * The phrase matcher resource.
 */
export interface GoogleCloudContactcenterinsightsV1PhraseMatcher {
  /**
   * Output only. The most recent time at which the activation status was
   * updated.
   */
  readonly activationUpdateTime?: Date;
  /**
   * Applies the phrase matcher only when it is active.
   */
  active?: boolean;
  /**
   * The human-readable name of the phrase matcher.
   */
  displayName?: string;
  /**
   * The resource name of the phrase matcher. Format:
   * projects/{project}/locations/{location}/phraseMatchers/{phrase_matcher}
   */
  name?: string;
  /**
   * A list of phase match rule groups that are included in this matcher.
   */
  phraseMatchRuleGroups?: GoogleCloudContactcenterinsightsV1PhraseMatchRuleGroup[];
  /**
   * Output only. The timestamp of when the revision was created. It is also
   * the create time when a new matcher is added.
   */
  readonly revisionCreateTime?: Date;
  /**
   * Output only. Immutable. The revision ID of the phrase matcher. A new
   * revision is committed whenever the matcher is changed, except when it is
   * activated or deactivated. A server generated random ID will be used.
   * Example: locations/global/phraseMatchers/my-first-matcher@1234567
   */
  readonly revisionId?: string;
  /**
   * The role whose utterances the phrase matcher should be matched against. If
   * the role is ROLE_UNSPECIFIED it will be matched against any utterances in
   * the transcript.
   */
  roleMatch?:  | "ROLE_UNSPECIFIED" | "HUMAN_AGENT" | "AUTOMATED_AGENT" | "END_USER" | "ANY_AGENT";
  /**
   * Required. The type of this phrase matcher.
   */
  type?:  | "PHRASE_MATCHER_TYPE_UNSPECIFIED" | "ALL_OF" | "ANY_OF";
  /**
   * Output only. The most recent time at which the phrase matcher was updated.
   */
  readonly updateTime?: Date;
  /**
   * The customized version tag to use for the phrase matcher. If not
   * specified, it will default to `revision_id`.
   */
  versionTag?: string;
}

/**
 * The data for a phrase match rule.
 */
export interface GoogleCloudContactcenterinsightsV1PhraseMatchRule {
  /**
   * Provides additional information about the rule that specifies how to apply
   * the rule.
   */
  config?: GoogleCloudContactcenterinsightsV1PhraseMatchRuleConfig;
  /**
   * Specifies whether the phrase must be missing from the transcript segment
   * or present in the transcript segment.
   */
  negated?: boolean;
  /**
   * Required. The phrase to be matched.
   */
  query?: string;
}

/**
 * Configuration information of a phrase match rule.
 */
export interface GoogleCloudContactcenterinsightsV1PhraseMatchRuleConfig {
  /**
   * The configuration for the exact match rule.
   */
  exactMatchConfig?: GoogleCloudContactcenterinsightsV1ExactMatchConfig;
}

/**
 * A message representing a rule in the phrase matcher.
 */
export interface GoogleCloudContactcenterinsightsV1PhraseMatchRuleGroup {
  /**
   * A list of phrase match rules that are included in this group.
   */
  phraseMatchRules?: GoogleCloudContactcenterinsightsV1PhraseMatchRule[];
  /**
   * Required. The type of this phrase match rule group.
   */
  type?:  | "PHRASE_MATCH_RULE_GROUP_TYPE_UNSPECIFIED" | "ALL_OF" | "ANY_OF";
}

/**
 * An answer to a QaQuestion.
 */
export interface GoogleCloudContactcenterinsightsV1QaAnswer {
  /**
   * List of all individual answers given to the question.
   */
  answerSources?: GoogleCloudContactcenterinsightsV1QaAnswerAnswerSource[];
  /**
   * The main answer value, incorporating any manual edits if they exist.
   */
  answerValue?: GoogleCloudContactcenterinsightsV1QaAnswerAnswerValue;
  /**
   * The conversation the answer applies to.
   */
  conversation?: string;
  /**
   * The QaQuestion answered by this answer.
   */
  qaQuestion?: string;
  /**
   * Question text. E.g., "Did the agent greet the customer?"
   */
  questionBody?: string;
  /**
   * User-defined list of arbitrary tags. Matches the value from
   * QaScorecard.ScorecardQuestion.tags. Used for grouping/organization and for
   * weighting the score of each answer.
   */
  tags?: string[];
}

/**
 * A question may have multiple answers from varying sources, one of which
 * becomes the "main" answer above. AnswerSource represents each individual
 * answer.
 */
export interface GoogleCloudContactcenterinsightsV1QaAnswerAnswerSource {
  /**
   * The answer value from this source.
   */
  answerValue?: GoogleCloudContactcenterinsightsV1QaAnswerAnswerValue;
  /**
   * What created the answer.
   */
  sourceType?:  | "SOURCE_TYPE_UNSPECIFIED" | "SYSTEM_GENERATED" | "MANUAL_EDIT";
}

/**
 * Message for holding the value of a QaAnswer. QaQuestion.AnswerChoice defines
 * the possible answer values for a question.
 */
export interface GoogleCloudContactcenterinsightsV1QaAnswerAnswerValue {
  /**
   * Boolean value.
   */
  boolValue?: boolean;
  /**
   * A short string used as an identifier. Matches the value used in
   * QaQuestion.AnswerChoice.key.
   */
  key?: string;
  /**
   * A value of "Not Applicable (N/A)". Should only ever be `true`.
   */
  naValue?: boolean;
  /**
   * Output only. Normalized score of the questions. Calculated as score /
   * potential_score.
   */
  readonly normalizedScore?: number;
  /**
   * Numerical value.
   */
  numValue?: number;
  /**
   * Output only. The maximum potential score of the question.
   */
  readonly potentialScore?: number;
  /**
   * Output only. Numerical score of the answer.
   */
  readonly score?: number;
  /**
   * String value.
   */
  strValue?: string;
}

/**
 * A single question to be scored by the Insights QA feature.
 */
export interface GoogleCloudContactcenterinsightsV1QaQuestion {
  /**
   * Short, descriptive string, used in the UI where it's not practical to
   * display the full question body. E.g., "Greeting".
   */
  abbreviation?: string;
  /**
   * A list of valid answers to the question, which the LLM must choose from.
   */
  answerChoices?: GoogleCloudContactcenterinsightsV1QaQuestionAnswerChoice[];
  /**
   * Instructions describing how to determine the answer.
   */
  answerInstructions?: string;
  /**
   * Output only. The time at which this question was created.
   */
  readonly createTime?: Date;
  /**
   * Metrics of the underlying tuned LLM over a holdout/test set while fine
   * tuning the underlying LLM for the given question. This field will only be
   * populated if and only if the question is part of a scorecard revision that
   * has been tuned.
   */
  metrics?: GoogleCloudContactcenterinsightsV1QaQuestionMetrics;
  /**
   * Identifier. The resource name of the question. Format:
   * projects/{project}/locations/{location}/qaScorecards/{qa_scorecard}/revisions/{revision}/qaQuestions/{qa_question}
   */
  name?: string;
  /**
   * Defines the order of the question within its parent scorecard revision.
   */
  order?: number;
  /**
   * Question text. E.g., "Did the agent greet the customer?"
   */
  questionBody?: string;
  /**
   * User-defined list of arbitrary tags for the question. Used for
   * grouping/organization and for weighting the score of each question.
   */
  tags?: string[];
  /**
   * Metadata about the tuning operation for the question.This field will only
   * be populated if and only if the question is part of a scorecard revision
   * that has been tuned.
   */
  tuningMetadata?: GoogleCloudContactcenterinsightsV1QaQuestionTuningMetadata;
  /**
   * Output only. The most recent time at which the question was updated.
   */
  readonly updateTime?: Date;
}

function serializeGoogleCloudContactcenterinsightsV1QaQuestion(data: any): GoogleCloudContactcenterinsightsV1QaQuestion {
  return {
    ...data,
    tuningMetadata: data["tuningMetadata"] !== undefined ? serializeGoogleCloudContactcenterinsightsV1QaQuestionTuningMetadata(data["tuningMetadata"]) : undefined,
  };
}

function deserializeGoogleCloudContactcenterinsightsV1QaQuestion(data: any): GoogleCloudContactcenterinsightsV1QaQuestion {
  return {
    ...data,
    createTime: data["createTime"] !== undefined ? new Date(data["createTime"]) : undefined,
    tuningMetadata: data["tuningMetadata"] !== undefined ? deserializeGoogleCloudContactcenterinsightsV1QaQuestionTuningMetadata(data["tuningMetadata"]) : undefined,
    updateTime: data["updateTime"] !== undefined ? new Date(data["updateTime"]) : undefined,
  };
}

/**
 * Message representing a possible answer to the question.
 */
export interface GoogleCloudContactcenterinsightsV1QaQuestionAnswerChoice {
  /**
   * Boolean value.
   */
  boolValue?: boolean;
  /**
   * A short string used as an identifier.
   */
  key?: string;
  /**
   * A value of "Not Applicable (N/A)". If provided, this field may only be set
   * to `true`. If a question receives this answer, it will be excluded from any
   * score calculations.
   */
  naValue?: boolean;
  /**
   * Numerical value.
   */
  numValue?: number;
  /**
   * Numerical score of the answer, used for generating the overall score of a
   * QaScorecardResult. If the answer uses na_value, this field is unused.
   */
  score?: number;
  /**
   * String value.
   */
  strValue?: string;
}

/**
 * A wrapper representing metrics calculated against a test-set on a LLM that
 * was fine tuned for this question.
 */
export interface GoogleCloudContactcenterinsightsV1QaQuestionMetrics {
  /**
   * Output only. Accuracy of the model. Measures the percentage of correct
   * answers the model gave on the test set.
   */
  readonly accuracy?: number;
}

/**
 * Metadata about the tuning operation for the question. Will only be set if a
 * scorecard containing this question has been tuned.
 */
export interface GoogleCloudContactcenterinsightsV1QaQuestionTuningMetadata {
  /**
   * A list of any applicable data validation warnings about the question's
   * feedback labels.
   */
  datasetValidationWarnings?:  | "DATASET_VALIDATION_WARNING_UNSPECIFIED" | "TOO_MANY_INVALID_FEEDBACK_LABELS" | "INSUFFICIENT_FEEDBACK_LABELS" | "INSUFFICIENT_FEEDBACK_LABELS_PER_ANSWER" | "ALL_FEEDBACK_LABELS_HAVE_THE_SAME_ANSWER"[];
  /**
   * Total number of valid labels provided for the question at the time of
   * tuining.
   */
  totalValidLabelCount?: bigint;
  /**
   * Error status of the tuning operation for the question. Will only be set if
   * the tuning operation failed.
   */
  tuningError?: string;
}

function serializeGoogleCloudContactcenterinsightsV1QaQuestionTuningMetadata(data: any): GoogleCloudContactcenterinsightsV1QaQuestionTuningMetadata {
  return {
    ...data,
    totalValidLabelCount: data["totalValidLabelCount"] !== undefined ? String(data["totalValidLabelCount"]) : undefined,
  };
}

function deserializeGoogleCloudContactcenterinsightsV1QaQuestionTuningMetadata(data: any): GoogleCloudContactcenterinsightsV1QaQuestionTuningMetadata {
  return {
    ...data,
    totalValidLabelCount: data["totalValidLabelCount"] !== undefined ? BigInt(data["totalValidLabelCount"]) : undefined,
  };
}

/**
 * A QaScorecard represents a collection of questions to be scored during
 * analysis.
 */
export interface GoogleCloudContactcenterinsightsV1QaScorecard {
  /**
   * Output only. The time at which this scorecard was created.
   */
  readonly createTime?: Date;
  /**
   * A text description explaining the intent of the scorecard.
   */
  description?: string;
  /**
   * The user-specified display name of the scorecard.
   */
  displayName?: string;
  /**
   * Identifier. The scorecard name. Format:
   * projects/{project}/locations/{location}/qaScorecards/{qa_scorecard}
   */
  name?: string;
  /**
   * Output only. The most recent time at which the scorecard was updated.
   */
  readonly updateTime?: Date;
}

/**
 * The results of scoring a single conversation against a QaScorecard. Contains
 * a collection of QaAnswers and aggregate score.
 */
export interface GoogleCloudContactcenterinsightsV1QaScorecardResult {
  /**
   * ID of the agent that handled the conversation.
   */
  agentId?: string;
  /**
   * The conversation scored by this result.
   */
  conversation?: string;
  /**
   * Output only. The timestamp that the revision was created.
   */
  readonly createTime?: Date;
  /**
   * Identifier. The name of the scorecard result. Format:
   * projects/{project}/locations/{location}/qaScorecardResults/{qa_scorecard_result}
   */
  name?: string;
  /**
   * The normalized score, which is the score divided by the potential score.
   * Any manual edits are included if they exist.
   */
  normalizedScore?: number;
  /**
   * The maximum potential overall score of the scorecard. Any questions
   * answered using `na_value` are excluded from this calculation.
   */
  potentialScore?: number;
  /**
   * Set of QaAnswers represented in the result.
   */
  qaAnswers?: GoogleCloudContactcenterinsightsV1QaAnswer[];
  /**
   * The QaScorecardRevision scored by this result.
   */
  qaScorecardRevision?: string;
  /**
   * Collection of tags and their scores.
   */
  qaTagResults?: GoogleCloudContactcenterinsightsV1QaScorecardResultQaTagResult[];
  /**
   * The overall numerical score of the result, incorporating any manual edits
   * if they exist.
   */
  score?: number;
  /**
   * List of all individual score sets.
   */
  scoreSources?: GoogleCloudContactcenterinsightsV1QaScorecardResultScoreSource[];
}

/**
 * Tags and their corresponding results.
 */
export interface GoogleCloudContactcenterinsightsV1QaScorecardResultQaTagResult {
  /**
   * The normalized score the tag applies to.
   */
  normalizedScore?: number;
  /**
   * The potential score the tag applies to.
   */
  potentialScore?: number;
  /**
   * The score the tag applies to.
   */
  score?: number;
  /**
   * The tag the score applies to.
   */
  tag?: string;
}

/**
 * A scorecard result may have multiple sets of scores from varying sources,
 * one of which becomes the "main" answer above. A ScoreSource represents each
 * individual set of scores.
 */
export interface GoogleCloudContactcenterinsightsV1QaScorecardResultScoreSource {
  /**
   * The normalized score, which is the score divided by the potential score.
   */
  normalizedScore?: number;
  /**
   * The maximum potential overall score of the scorecard. Any questions
   * answered using `na_value` are excluded from this calculation.
   */
  potentialScore?: number;
  /**
   * Collection of tags and their scores.
   */
  qaTagResults?: GoogleCloudContactcenterinsightsV1QaScorecardResultQaTagResult[];
  /**
   * The overall numerical score of the result.
   */
  score?: number;
  /**
   * What created the score.
   */
  sourceType?:  | "SOURCE_TYPE_UNSPECIFIED" | "SYSTEM_GENERATED_ONLY" | "INCLUDES_MANUAL_EDITS";
}

/**
 * A revision of a QaScorecard. Modifying published scorecard fields would
 * invalidate existing scorecard results — the questions may have changed, or
 * the score weighting will make existing scores impossible to understand. So
 * changes must create a new revision, rather than modifying the existing
 * resource.
 */
export interface GoogleCloudContactcenterinsightsV1QaScorecardRevision {
  /**
   * Output only. Alternative IDs for this revision of the scorecard, e.g.,
   * `latest`.
   */
  readonly alternateIds?: string[];
  /**
   * Output only. The timestamp that the revision was created.
   */
  readonly createTime?: Date;
  /**
   * Identifier. The name of the scorecard revision. Format:
   * projects/{project}/locations/{location}/qaScorecards/{qa_scorecard}/revisions/{revision}
   */
  name?: string;
  /**
   * The snapshot of the scorecard at the time of this revision's creation.
   */
  snapshot?: GoogleCloudContactcenterinsightsV1QaScorecard;
  /**
   * Output only. State of the scorecard revision, indicating whether it's
   * ready to be used in analysis.
   */
  readonly state?:  | "STATE_UNSPECIFIED" | "EDITABLE" | "TRAINING" | "TRAINING_FAILED" | "READY" | "DELETING" | "TRAINING_CANCELLED";
}

/**
 * The metadata from querying metrics.
 */
export interface GoogleCloudContactcenterinsightsV1QueryMetricsMetadata {
  /**
   * Whether the result rows were truncated because the result row size is too
   * large to materialize.
   */
  resultIsTruncated?: boolean;
}

/**
 * The request for querying metrics.
 */
export interface GoogleCloudContactcenterinsightsV1QueryMetricsRequest {
  /**
   * The dimensions that determine the grouping key for the query. Defaults to
   * no dimension if this field is unspecified. If a dimension is specified, its
   * key must also be specified. Each dimension's key must be unique. If a time
   * granularity is also specified, metric values in the dimension will be
   * bucketed by this granularity. Up to one dimension is supported for now.
   */
  dimensions?: GoogleCloudContactcenterinsightsV1Dimension[];
  /**
   * Required. Filter to select a subset of conversations to compute the
   * metrics. Must specify a window of the conversation create time to compute
   * the metrics. The returned metrics will be from the range [DATE(starting
   * create time), DATE(ending create time)).
   */
  filter?: string;
  /**
   * Measures to return. Defaults to all measures if this field is unspecified.
   * A valid mask should traverse from the `measure` field from the response.
   * For example, a path from a measure mask to get the conversation count is
   * "conversation_measure.count".
   */
  measureMask?: string /* FieldMask */;
  /**
   * The time granularity of each data point in the time series. Defaults to
   * NONE if this field is unspecified.
   */
  timeGranularity?:  | "TIME_GRANULARITY_UNSPECIFIED" | "NONE" | "DAILY" | "HOURLY" | "PER_MINUTE" | "PER_5_MINUTES" | "MONTHLY";
}

function serializeGoogleCloudContactcenterinsightsV1QueryMetricsRequest(data: any): GoogleCloudContactcenterinsightsV1QueryMetricsRequest {
  return {
    ...data,
    measureMask: data["measureMask"] !== undefined ? data["measureMask"] : undefined,
  };
}

function deserializeGoogleCloudContactcenterinsightsV1QueryMetricsRequest(data: any): GoogleCloudContactcenterinsightsV1QueryMetricsRequest {
  return {
    ...data,
    measureMask: data["measureMask"] !== undefined ? data["measureMask"] : undefined,
  };
}

/**
 * The response for querying metrics.
 */
export interface GoogleCloudContactcenterinsightsV1QueryMetricsResponse {
  /**
   * Required. The location of the data.
   * "projects/{project}/locations/{location}"
   */
  location?: string;
  /**
   * The macro average slice contains aggregated averages across the selected
   * dimension. i.e. if group_by agent is specified this field will contain the
   * average across all agents. This field is only populated if the request
   * specifies a Dimension.
   */
  macroAverageSlice?: GoogleCloudContactcenterinsightsV1QueryMetricsResponseSlice;
  /**
   * A slice contains a total and (if the request specified a time granularity)
   * a time series of metric values. Each slice contains a unique combination of
   * the cardinality of dimensions from the request.
   */
  slices?: GoogleCloudContactcenterinsightsV1QueryMetricsResponseSlice[];
  /**
   * The metrics last update time.
   */
  updateTime?: Date;
}

function serializeGoogleCloudContactcenterinsightsV1QueryMetricsResponse(data: any): GoogleCloudContactcenterinsightsV1QueryMetricsResponse {
  return {
    ...data,
    macroAverageSlice: data["macroAverageSlice"] !== undefined ? serializeGoogleCloudContactcenterinsightsV1QueryMetricsResponseSlice(data["macroAverageSlice"]) : undefined,
    slices: data["slices"] !== undefined ? data["slices"].map((item: any) => (serializeGoogleCloudContactcenterinsightsV1QueryMetricsResponseSlice(item))) : undefined,
    updateTime: data["updateTime"] !== undefined ? data["updateTime"].toISOString() : undefined,
  };
}

function deserializeGoogleCloudContactcenterinsightsV1QueryMetricsResponse(data: any): GoogleCloudContactcenterinsightsV1QueryMetricsResponse {
  return {
    ...data,
    macroAverageSlice: data["macroAverageSlice"] !== undefined ? deserializeGoogleCloudContactcenterinsightsV1QueryMetricsResponseSlice(data["macroAverageSlice"]) : undefined,
    slices: data["slices"] !== undefined ? data["slices"].map((item: any) => (deserializeGoogleCloudContactcenterinsightsV1QueryMetricsResponseSlice(item))) : undefined,
    updateTime: data["updateTime"] !== undefined ? new Date(data["updateTime"]) : undefined,
  };
}

/**
 * A slice contains a total and (if the request specified a time granularity) a
 * time series of metric values. Each slice contains a unique combination of the
 * cardinality of dimensions from the request. For example, if the request
 * specifies a single ISSUE dimension and it has a cardinality of 2 (i.e. the
 * data used to compute the metrics has 2 issues in total), the response will
 * have 2 slices: * Slice 1 -> dimensions=[Issue 1] * Slice 2 ->
 * dimensions=[Issue 2]
 */
export interface GoogleCloudContactcenterinsightsV1QueryMetricsResponseSlice {
  /**
   * A unique combination of dimensions that this slice represents.
   */
  dimensions?: GoogleCloudContactcenterinsightsV1Dimension[];
  /**
   * A time series of metric values. This is only populated if the request
   * specifies a time granularity other than NONE.
   */
  timeSeries?: GoogleCloudContactcenterinsightsV1QueryMetricsResponseSliceTimeSeries;
  /**
   * The total metric value. The interval of this data point is [starting
   * create time, ending create time) from the request.
   */
  total?: GoogleCloudContactcenterinsightsV1QueryMetricsResponseSliceDataPoint;
}

function serializeGoogleCloudContactcenterinsightsV1QueryMetricsResponseSlice(data: any): GoogleCloudContactcenterinsightsV1QueryMetricsResponseSlice {
  return {
    ...data,
    timeSeries: data["timeSeries"] !== undefined ? serializeGoogleCloudContactcenterinsightsV1QueryMetricsResponseSliceTimeSeries(data["timeSeries"]) : undefined,
    total: data["total"] !== undefined ? serializeGoogleCloudContactcenterinsightsV1QueryMetricsResponseSliceDataPoint(data["total"]) : undefined,
  };
}

function deserializeGoogleCloudContactcenterinsightsV1QueryMetricsResponseSlice(data: any): GoogleCloudContactcenterinsightsV1QueryMetricsResponseSlice {
  return {
    ...data,
    timeSeries: data["timeSeries"] !== undefined ? deserializeGoogleCloudContactcenterinsightsV1QueryMetricsResponseSliceTimeSeries(data["timeSeries"]) : undefined,
    total: data["total"] !== undefined ? deserializeGoogleCloudContactcenterinsightsV1QueryMetricsResponseSliceDataPoint(data["total"]) : undefined,
  };
}

/**
 * A data point contains the metric values mapped to an interval.
 */
export interface GoogleCloudContactcenterinsightsV1QueryMetricsResponseSliceDataPoint {
  /**
   * The measure related to conversations.
   */
  conversationMeasure?: GoogleCloudContactcenterinsightsV1QueryMetricsResponseSliceDataPointConversationMeasure;
  /**
   * The interval that this data point represents. * If this is the total data
   * point, the interval is [starting create time, ending create time) from the
   * request. * If this a data point from the time series, the interval is
   * [time, time + time granularity from the request).
   */
  interval?: GoogleTypeInterval;
}

function serializeGoogleCloudContactcenterinsightsV1QueryMetricsResponseSliceDataPoint(data: any): GoogleCloudContactcenterinsightsV1QueryMetricsResponseSliceDataPoint {
  return {
    ...data,
    conversationMeasure: data["conversationMeasure"] !== undefined ? serializeGoogleCloudContactcenterinsightsV1QueryMetricsResponseSliceDataPointConversationMeasure(data["conversationMeasure"]) : undefined,
    interval: data["interval"] !== undefined ? serializeGoogleTypeInterval(data["interval"]) : undefined,
  };
}

function deserializeGoogleCloudContactcenterinsightsV1QueryMetricsResponseSliceDataPoint(data: any): GoogleCloudContactcenterinsightsV1QueryMetricsResponseSliceDataPoint {
  return {
    ...data,
    conversationMeasure: data["conversationMeasure"] !== undefined ? deserializeGoogleCloudContactcenterinsightsV1QueryMetricsResponseSliceDataPointConversationMeasure(data["conversationMeasure"]) : undefined,
    interval: data["interval"] !== undefined ? deserializeGoogleTypeInterval(data["interval"]) : undefined,
  };
}

/**
 * The measure related to conversations.
 */
export interface GoogleCloudContactcenterinsightsV1QueryMetricsResponseSliceDataPointConversationMeasure {
  /**
   * The average agent's sentiment score.
   */
  averageAgentSentimentScore?: number;
  /**
   * The average client's sentiment score.
   */
  averageClientSentimentScore?: number;
  /**
   * The average customer satisfaction rating.
   */
  averageCustomerSatisfactionRating?: number;
  /**
   * The average duration.
   */
  averageDuration?: number /* Duration */;
  /**
   * Average QA normalized score. Will exclude 0's in average calculation.
   */
  averageQaNormalizedScore?: number;
  /**
   * Average QA normalized score averaged for questions averaged across all
   * revisions of the parent scorecard. Will be only populated if the request
   * specifies a dimension of QA_QUESTION_ID.
   */
  averageQaQuestionNormalizedScore?: number;
  /**
   * The average silence percentage.
   */
  averageSilencePercentage?: number;
  /**
   * The average turn count.
   */
  averageTurnCount?: number;
  /**
   * The conversation count.
   */
  conversationCount?: number;
  /**
   * Average QA normalized score for all the tags.
   */
  qaTagScores?: GoogleCloudContactcenterinsightsV1QueryMetricsResponseSliceDataPointConversationMeasureQaTagScore[];
}

function serializeGoogleCloudContactcenterinsightsV1QueryMetricsResponseSliceDataPointConversationMeasure(data: any): GoogleCloudContactcenterinsightsV1QueryMetricsResponseSliceDataPointConversationMeasure {
  return {
    ...data,
    averageDuration: data["averageDuration"] !== undefined ? data["averageDuration"] : undefined,
  };
}

function deserializeGoogleCloudContactcenterinsightsV1QueryMetricsResponseSliceDataPointConversationMeasure(data: any): GoogleCloudContactcenterinsightsV1QueryMetricsResponseSliceDataPointConversationMeasure {
  return {
    ...data,
    averageDuration: data["averageDuration"] !== undefined ? data["averageDuration"] : undefined,
  };
}

/**
 * Average QA normalized score for the tag.
 */
export interface GoogleCloudContactcenterinsightsV1QueryMetricsResponseSliceDataPointConversationMeasureQaTagScore {
  /**
   * Average tag normalized score per tag.
   */
  averageTagNormalizedScore?: number;
  /**
   * Tag name.
   */
  tag?: string;
}

/**
 * A time series of metric values.
 */
export interface GoogleCloudContactcenterinsightsV1QueryMetricsResponseSliceTimeSeries {
  /**
   * The data points that make up the time series .
   */
  dataPoints?: GoogleCloudContactcenterinsightsV1QueryMetricsResponseSliceDataPoint[];
}

function serializeGoogleCloudContactcenterinsightsV1QueryMetricsResponseSliceTimeSeries(data: any): GoogleCloudContactcenterinsightsV1QueryMetricsResponseSliceTimeSeries {
  return {
    ...data,
    dataPoints: data["dataPoints"] !== undefined ? data["dataPoints"].map((item: any) => (serializeGoogleCloudContactcenterinsightsV1QueryMetricsResponseSliceDataPoint(item))) : undefined,
  };
}

function deserializeGoogleCloudContactcenterinsightsV1QueryMetricsResponseSliceTimeSeries(data: any): GoogleCloudContactcenterinsightsV1QueryMetricsResponseSliceTimeSeries {
  return {
    ...data,
    dataPoints: data["dataPoints"] !== undefined ? data["dataPoints"].map((item: any) => (deserializeGoogleCloudContactcenterinsightsV1QueryMetricsResponseSliceDataPoint(item))) : undefined,
  };
}

/**
 * The metadata for querying performance overview.
 */
export interface GoogleCloudContactcenterinsightsV1QueryPerformanceOverviewMetadata {
}

/**
 * The response for querying performance overview.
 */
export interface GoogleCloudContactcenterinsightsV1QueryPerformanceOverviewResponse {
  /**
   * The summary text of the performance.
   */
  summaryText?: string;
}

/**
 * DLP resources used for redaction while ingesting conversations. DLP settings
 * are applied to conversations ingested from the `UploadConversation` and
 * `IngestConversations` endpoints, including conversation coming from CCAI
 * Platform. They are not applied to conversations ingested from the
 * `CreateConversation` endpoint or the Dialogflow / Agent Assist runtime
 * integrations. When using Dialogflow / Agent Assist runtime integrations,
 * redaction should be performed in Dialogflow / Agent Assist.
 */
export interface GoogleCloudContactcenterinsightsV1RedactionConfig {
  /**
   * The fully-qualified DLP deidentify template resource name. Format:
   * `projects/{project}/deidentifyTemplates/{template}`
   */
  deidentifyTemplate?: string;
  /**
   * The fully-qualified DLP inspect template resource name. Format:
   * `projects/{project}/locations/{location}/inspectTemplates/{template}`
   */
  inspectTemplate?: string;
}

/**
 * An annotation that was generated during the customer and agent interaction.
 */
export interface GoogleCloudContactcenterinsightsV1RuntimeAnnotation {
  /**
   * The unique identifier of the annotation. Format:
   * projects/{project}/locations/{location}/conversationDatasets/{dataset}/conversationDataItems/{data_item}/conversationAnnotations/{annotation}
   */
  annotationId?: string;
  /**
   * The feedback that the customer has about the answer in `data`.
   */
  answerFeedback?: GoogleCloudContactcenterinsightsV1AnswerFeedback;
  /**
   * Agent Assist Article Suggestion data.
   */
  articleSuggestion?: GoogleCloudContactcenterinsightsV1ArticleSuggestionData;
  /**
   * Conversation summarization suggestion data.
   */
  conversationSummarizationSuggestion?: GoogleCloudContactcenterinsightsV1ConversationSummarizationSuggestionData;
  /**
   * The time at which this annotation was created.
   */
  createTime?: Date;
  /**
   * Dialogflow interaction data.
   */
  dialogflowInteraction?: GoogleCloudContactcenterinsightsV1DialogflowInteractionData;
  /**
   * The boundary in the conversation where the annotation ends, inclusive.
   */
  endBoundary?: GoogleCloudContactcenterinsightsV1AnnotationBoundary;
  /**
   * Agent Assist FAQ answer data.
   */
  faqAnswer?: GoogleCloudContactcenterinsightsV1FaqAnswerData;
  /**
   * Agent Assist Smart Compose suggestion data.
   */
  smartComposeSuggestion?: GoogleCloudContactcenterinsightsV1SmartComposeSuggestionData;
  /**
   * Agent Assist Smart Reply data.
   */
  smartReply?: GoogleCloudContactcenterinsightsV1SmartReplyData;
  /**
   * The boundary in the conversation where the annotation starts, inclusive.
   */
  startBoundary?: GoogleCloudContactcenterinsightsV1AnnotationBoundary;
  /**
   * Explicit input used for generating the answer
   */
  userInput?: GoogleCloudContactcenterinsightsV1RuntimeAnnotationUserInput;
}

function serializeGoogleCloudContactcenterinsightsV1RuntimeAnnotation(data: any): GoogleCloudContactcenterinsightsV1RuntimeAnnotation {
  return {
    ...data,
    createTime: data["createTime"] !== undefined ? data["createTime"].toISOString() : undefined,
  };
}

function deserializeGoogleCloudContactcenterinsightsV1RuntimeAnnotation(data: any): GoogleCloudContactcenterinsightsV1RuntimeAnnotation {
  return {
    ...data,
    createTime: data["createTime"] !== undefined ? new Date(data["createTime"]) : undefined,
  };
}

/**
 * Explicit input used for generating the answer
 */
export interface GoogleCloudContactcenterinsightsV1RuntimeAnnotationUserInput {
  /**
   * The resource name of associated generator. Format:
   * `projects//locations//generators/`
   */
  generatorName?: string;
  /**
   * Query text. Article Search uses this to store the input query used to
   * generate the search results.
   */
  query?: string;
  /**
   * Query source for the answer.
   */
  querySource?:  | "QUERY_SOURCE_UNSPECIFIED" | "AGENT_QUERY" | "SUGGESTED_QUERY";
}

/**
 * The data for a sentiment annotation.
 */
export interface GoogleCloudContactcenterinsightsV1SentimentData {
  /**
   * A non-negative number from 0 to infinity which represents the absolute
   * magnitude of sentiment regardless of score.
   */
  magnitude?: number;
  /**
   * The sentiment score between -1.0 (negative) and 1.0 (positive).
   */
  score?: number;
}

/**
 * The CCAI Insights project wide settings. Use these settings to configure the
 * behavior of Insights. View these settings with
 * [`getsettings`](https://cloud.google.com/contact-center/insights/docs/reference/rest/v1/projects.locations/getSettings)
 * and change the settings with
 * [`updateSettings`](https://cloud.google.com/contact-center/insights/docs/reference/rest/v1/projects.locations/updateSettings).
 */
export interface GoogleCloudContactcenterinsightsV1Settings {
  /**
   * Default analysis settings.
   */
  analysisConfig?: GoogleCloudContactcenterinsightsV1SettingsAnalysisConfig;
  /**
   * The default TTL for newly-created conversations. If a conversation has a
   * specified expiration, that value will be used instead. Changing this value
   * will not change the expiration of existing conversations. Conversations
   * with no expire time persist until they are deleted.
   */
  conversationTtl?: number /* Duration */;
  /**
   * Output only. The time at which the settings was created.
   */
  readonly createTime?: Date;
  /**
   * A language code to be applied to each transcript segment unless the
   * segment already specifies a language code. Language code defaults to
   * "en-US" if it is neither specified on the segment nor here.
   */
  languageCode?: string;
  /**
   * Immutable. The resource name of the settings resource. Format:
   * projects/{project}/locations/{location}/settings
   */
  name?: string;
  /**
   * A map that maps a notification trigger to a Pub/Sub topic. Each time a
   * specified trigger occurs, Insights will notify the corresponding Pub/Sub
   * topic. Keys are notification triggers. Supported keys are: *
   * "all-triggers": Notify each time any of the supported triggers occurs. *
   * "create-analysis": Notify each time an analysis is created. *
   * "create-conversation": Notify each time a conversation is created. *
   * "export-insights-data": Notify each time an export is complete. *
   * "ingest-conversations": Notify each time an IngestConversations LRO is
   * complete. * "update-conversation": Notify each time a conversation is
   * updated via UpdateConversation. * "upload-conversation": Notify when an
   * UploadConversation LRO is complete. Values are Pub/Sub topics. The format
   * of each Pub/Sub topic is: projects/{project}/topics/{topic}
   */
  pubsubNotificationSettings?: {
    [key: string]: string
  };
  /**
   * Default DLP redaction resources to be applied while ingesting
   * conversations. This applies to conversations ingested from the
   * `UploadConversation` and `IngestConversations` endpoints, including
   * conversations coming from CCAI Platform.
   */
  redactionConfig?: GoogleCloudContactcenterinsightsV1RedactionConfig;
  /**
   * Optional. Default Speech-to-Text resources to use while ingesting audio
   * files. Optional, CCAI Insights will create a default if not provided. This
   * applies to conversations ingested from the `UploadConversation` and
   * `IngestConversations` endpoints, including conversations coming from CCAI
   * Platform.
   */
  speechConfig?: GoogleCloudContactcenterinsightsV1SpeechConfig;
  /**
   * Output only. The time at which the settings were last updated.
   */
  readonly updateTime?: Date;
}

function serializeGoogleCloudContactcenterinsightsV1Settings(data: any): GoogleCloudContactcenterinsightsV1Settings {
  return {
    ...data,
    conversationTtl: data["conversationTtl"] !== undefined ? data["conversationTtl"] : undefined,
  };
}

function deserializeGoogleCloudContactcenterinsightsV1Settings(data: any): GoogleCloudContactcenterinsightsV1Settings {
  return {
    ...data,
    conversationTtl: data["conversationTtl"] !== undefined ? data["conversationTtl"] : undefined,
    createTime: data["createTime"] !== undefined ? new Date(data["createTime"]) : undefined,
    updateTime: data["updateTime"] !== undefined ? new Date(data["updateTime"]) : undefined,
  };
}

/**
 * Default configuration when creating Analyses in Insights.
 */
export interface GoogleCloudContactcenterinsightsV1SettingsAnalysisConfig {
  /**
   * To select the annotators to run and the phrase matchers to use (if any).
   * If not specified, all annotators will be run.
   */
  annotatorSelector?: GoogleCloudContactcenterinsightsV1AnnotatorSelector;
  /**
   * Percentage of conversations created using Dialogflow runtime integration
   * to analyze automatically, between [0, 100].
   */
  runtimeIntegrationAnalysisPercentage?: number;
  /**
   * Percentage of conversations created using the UploadConversation endpoint
   * to analyze automatically, between [0, 100].
   */
  uploadConversationAnalysisPercentage?: number;
}

/**
 * The data for a silence annotation.
 */
export interface GoogleCloudContactcenterinsightsV1SilenceData {
}

/**
 * Agent Assist Smart Compose suggestion data.
 */
export interface GoogleCloudContactcenterinsightsV1SmartComposeSuggestionData {
  /**
   * The system's confidence score that this suggestion is a good match for
   * this conversation, ranging from 0.0 (completely uncertain) to 1.0
   * (completely certain).
   */
  confidenceScore?: number;
  /**
   * Map that contains metadata about the Smart Compose suggestion and the
   * document from which it originates.
   */
  metadata?: {
    [key: string]: string
  };
  /**
   * The name of the answer record. Format:
   * projects/{project}/locations/{location}/answerRecords/{answer_record}
   */
  queryRecord?: string;
  /**
   * The content of the suggestion.
   */
  suggestion?: string;
}

/**
 * Agent Assist Smart Reply data.
 */
export interface GoogleCloudContactcenterinsightsV1SmartReplyData {
  /**
   * The system's confidence score that this reply is a good match for this
   * conversation, ranging from 0.0 (completely uncertain) to 1.0 (completely
   * certain).
   */
  confidenceScore?: number;
  /**
   * Map that contains metadata about the Smart Reply and the document from
   * which it originates.
   */
  metadata?: {
    [key: string]: string
  };
  /**
   * The name of the answer record. Format:
   * projects/{project}/locations/{location}/answerRecords/{answer_record}
   */
  queryRecord?: string;
  /**
   * The content of the reply.
   */
  reply?: string;
}

/**
 * Speech-to-Text configuration. Speech-to-Text settings are applied to
 * conversations ingested from the `UploadConversation` and
 * `IngestConversations` endpoints, including conversation coming from CCAI
 * Platform. They are not applied to conversations ingested from the
 * `CreateConversation` endpoint.
 */
export interface GoogleCloudContactcenterinsightsV1SpeechConfig {
  /**
   * The fully-qualified Speech Recognizer resource name. Format:
   * `projects/{project_id}/locations/{location}/recognizer/{recognizer}`
   */
  speechRecognizer?: string;
}

/**
 * Request for TuneQaScorecardRevision endpoint.
 */
export interface GoogleCloudContactcenterinsightsV1TuneQaScorecardRevisionRequest {
  /**
   * Required. Filter for selecting the feedback labels that needs to be used
   * for training. This filter can be used to limit the feedback labels used for
   * tuning to a feedback labels created or updated for a specific time-window
   * etc.
   */
  filter?: string;
  /**
   * Optional. Run in validate only mode, no fine tuning will actually run.
   * Data quality validations like training data distributions will run. Even
   * when set to false, the data quality validations will still run but once the
   * validations complete we will proceed with the fine tune, if applicable.
   */
  validateOnly?: boolean;
}

/**
 * Metadata for undeploying an issue model.
 */
export interface GoogleCloudContactcenterinsightsV1UndeployIssueModelMetadata {
  /**
   * Output only. The time the operation was created.
   */
  readonly createTime?: Date;
  /**
   * Output only. The time the operation finished running.
   */
  readonly endTime?: Date;
  /**
   * The original request for undeployment.
   */
  request?: GoogleCloudContactcenterinsightsV1UndeployIssueModelRequest;
}

/**
 * The request to undeploy an issue model.
 */
export interface GoogleCloudContactcenterinsightsV1UndeployIssueModelRequest {
  /**
   * Required. The issue model to undeploy.
   */
  name?: string;
}

/**
 * The response to undeploy an issue model.
 */
export interface GoogleCloudContactcenterinsightsV1UndeployIssueModelResponse {
}

/**
 * The request to undeploy a QaScorecardRevision
 */
export interface GoogleCloudContactcenterinsightsV1UndeployQaScorecardRevisionRequest {
}

/**
 * The metadata for an `UploadConversation` operation.
 */
export interface GoogleCloudContactcenterinsightsV1UploadConversationMetadata {
  /**
   * Output only. The operation name for a successfully created analysis
   * operation, if any.
   */
  readonly analysisOperation?: string;
  /**
   * Output only. The redaction config applied to the uploaded conversation.
   */
  readonly appliedRedactionConfig?: GoogleCloudContactcenterinsightsV1RedactionConfig;
  /**
   * Output only. The time the operation was created.
   */
  readonly createTime?: Date;
  /**
   * Output only. The time the operation finished running.
   */
  readonly endTime?: Date;
  /**
   * Output only. The original request.
   */
  readonly request?: GoogleCloudContactcenterinsightsV1UploadConversationRequest;
}

/**
 * Request to upload a conversation.
 */
export interface GoogleCloudContactcenterinsightsV1UploadConversationRequest {
  /**
   * Required. The conversation resource to create.
   */
  conversation?: GoogleCloudContactcenterinsightsV1Conversation;
  /**
   * Optional. A unique ID for the new conversation. This ID will become the
   * final component of the conversation's resource name. If no ID is specified,
   * a server-generated ID will be used. This value should be 4-64 characters
   * and must match the regular expression `^[a-z0-9-]{4,64}$`. Valid characters
   * are `a-z-`
   */
  conversationId?: string;
  /**
   * Required. The parent resource of the conversation.
   */
  parent?: string;
  /**
   * Optional. DLP settings for transcript redaction. Will default to the
   * config specified in Settings.
   */
  redactionConfig?: GoogleCloudContactcenterinsightsV1RedactionConfig;
  /**
   * Optional. Speech-to-Text configuration. Will default to the config
   * specified in Settings.
   */
  speechConfig?: GoogleCloudContactcenterinsightsV1SpeechConfig;
}

function serializeGoogleCloudContactcenterinsightsV1UploadConversationRequest(data: any): GoogleCloudContactcenterinsightsV1UploadConversationRequest {
  return {
    ...data,
    conversation: data["conversation"] !== undefined ? serializeGoogleCloudContactcenterinsightsV1Conversation(data["conversation"]) : undefined,
  };
}

function deserializeGoogleCloudContactcenterinsightsV1UploadConversationRequest(data: any): GoogleCloudContactcenterinsightsV1UploadConversationRequest {
  return {
    ...data,
    conversation: data["conversation"] !== undefined ? deserializeGoogleCloudContactcenterinsightsV1Conversation(data["conversation"]) : undefined,
  };
}

/**
 * The View resource.
 */
export interface GoogleCloudContactcenterinsightsV1View {
  /**
   * Output only. The time at which this view was created.
   */
  readonly createTime?: Date;
  /**
   * The human-readable display name of the view.
   */
  displayName?: string;
  /**
   * Immutable. The resource name of the view. Format:
   * projects/{project}/locations/{location}/views/{view}
   */
  name?: string;
  /**
   * Output only. The most recent time at which the view was updated.
   */
  readonly updateTime?: Date;
  /**
   * A filter to reduce conversation results to a specific subset. Refer to
   * https://cloud.google.com/contact-center/insights/docs/filtering for
   * details.
   */
  value?: string;
}

/**
 * The response message for Operations.ListOperations.
 */
export interface GoogleLongrunningListOperationsResponse {
  /**
   * The standard List next-page token.
   */
  nextPageToken?: string;
  /**
   * A list of operations that matches the specified filter in the request.
   */
  operations?: GoogleLongrunningOperation[];
}

/**
 * This resource represents a long-running operation that is the result of a
 * network API call.
 */
export interface GoogleLongrunningOperation {
  /**
   * If the value is `false`, it means the operation is still in progress. If
   * `true`, the operation is completed, and either `error` or `response` is
   * available.
   */
  done?: boolean;
  /**
   * The error result of the operation in case of failure or cancellation.
   */
  error?: GoogleRpcStatus;
  /**
   * Service-specific metadata associated with the operation. It typically
   * contains progress information and common metadata such as create time. Some
   * services might not provide such metadata. Any method that returns a
   * long-running operation should document the metadata type, if any.
   */
  metadata?: {
    [key: string]: any
  };
  /**
   * The server-assigned name, which is only unique within the same service
   * that originally returns it. If you use the default HTTP mapping, the `name`
   * should be a resource name ending with `operations/{unique_id}`.
   */
  name?: string;
  /**
   * The normal, successful response of the operation. If the original method
   * returns no data on success, such as `Delete`, the response is
   * `google.protobuf.Empty`. If the original method is standard
   * `Get`/`Create`/`Update`, the response should be the resource. For other
   * methods, the response should have the type `XxxResponse`, where `Xxx` is
   * the original method name. For example, if the original method name is
   * `TakeSnapshot()`, the inferred response type is `TakeSnapshotResponse`.
   */
  response?: {
    [key: string]: any
  };
}

/**
 * A generic empty message that you can re-use to avoid defining duplicated
 * empty messages in your APIs. A typical example is to use it as the request or
 * the response type of an API method. For instance: service Foo { rpc
 * Bar(google.protobuf.Empty) returns (google.protobuf.Empty); }
 */
export interface GoogleProtobufEmpty {
}

/**
 * The `Status` type defines a logical error model that is suitable for
 * different programming environments, including REST APIs and RPC APIs. It is
 * used by [gRPC](https://github.com/grpc). Each `Status` message contains three
 * pieces of data: error code, error message, and error details. You can find
 * out more about this error model and how to work with it in the [API Design
 * Guide](https://cloud.google.com/apis/design/errors).
 */
export interface GoogleRpcStatus {
  /**
   * The status code, which should be an enum value of google.rpc.Code.
   */
  code?: number;
  /**
   * A list of messages that carry the error details. There is a common set of
   * message types for APIs to use.
   */
  details?: {
    [key: string]: any
  }[];
  /**
   * A developer-facing error message, which should be in English. Any
   * user-facing error message should be localized and sent in the
   * google.rpc.Status.details field, or localized by the client.
   */
  message?: string;
}

/**
 * Represents a time interval, encoded as a Timestamp start (inclusive) and a
 * Timestamp end (exclusive). The start must be less than or equal to the end.
 * When the start equals the end, the interval is empty (matches no time). When
 * both start and end are unspecified, the interval matches any time.
 */
export interface GoogleTypeInterval {
  /**
   * Optional. Exclusive end of the interval. If specified, a Timestamp
   * matching this interval will have to be before the end.
   */
  endTime?: Date;
  /**
   * Optional. Inclusive start of the interval. If specified, a Timestamp
   * matching this interval will have to be the same or after the start.
   */
  startTime?: Date;
}

function serializeGoogleTypeInterval(data: any): GoogleTypeInterval {
  return {
    ...data,
    endTime: data["endTime"] !== undefined ? data["endTime"].toISOString() : undefined,
    startTime: data["startTime"] !== undefined ? data["startTime"].toISOString() : undefined,
  };
}

function deserializeGoogleTypeInterval(data: any): GoogleTypeInterval {
  return {
    ...data,
    endTime: data["endTime"] !== undefined ? new Date(data["endTime"]) : undefined,
    startTime: data["startTime"] !== undefined ? new Date(data["startTime"]) : undefined,
  };
}

/**
 * Additional options for
 * ContactCenterInsights#projectsLocationsAnalysisRulesList.
 */
export interface ProjectsLocationsAnalysisRulesListOptions {
  /**
   * Optional. The maximum number of analysis rule to return in the response.
   * If this value is zero, the service will select a default size. A call may
   * return fewer objects than requested. A non-empty `next_page_token` in the
   * response indicates that more data is available.
   */
  pageSize?: number;
  /**
   * Optional. The value returned by the last `ListAnalysisRulesResponse`;
   * indicates that this is a continuation of a prior `ListAnalysisRules` call
   * and the system should return the next page of data.
   */
  pageToken?: string;
}

/**
 * Additional options for
 * ContactCenterInsights#projectsLocationsAnalysisRulesPatch.
 */
export interface ProjectsLocationsAnalysisRulesPatchOptions {
  /**
   * Optional. The list of fields to be updated. If the update_mask is not
   * provided, the update will be applied to all fields.
   */
  updateMask?: string /* FieldMask */;
}

function serializeProjectsLocationsAnalysisRulesPatchOptions(data: any): ProjectsLocationsAnalysisRulesPatchOptions {
  return {
    ...data,
    updateMask: data["updateMask"] !== undefined ? data["updateMask"] : undefined,
  };
}

function deserializeProjectsLocationsAnalysisRulesPatchOptions(data: any): ProjectsLocationsAnalysisRulesPatchOptions {
  return {
    ...data,
    updateMask: data["updateMask"] !== undefined ? data["updateMask"] : undefined,
  };
}

/**
 * Additional options for
 * ContactCenterInsights#projectsLocationsAuthorizedViewSetsAuthorizedViewsConversationsAnalysesList.
 */
export interface ProjectsLocationsAuthorizedViewSetsAuthorizedViewsConversationsAnalysesListOptions {
  /**
   * A filter to reduce results to a specific subset. Useful for querying
   * conversations with specific properties.
   */
  filter?: string;
  /**
   * The maximum number of analyses to return in the response. If this value is
   * zero, the service will select a default size. A call might return fewer
   * objects than requested. A non-empty `next_page_token` in the response
   * indicates that more data is available.
   */
  pageSize?: number;
  /**
   * The value returned by the last `ListAnalysesResponse`; indicates that this
   * is a continuation of a prior `ListAnalyses` call and the system should
   * return the next page of data.
   */
  pageToken?: string;
}

/**
 * Additional options for
 * ContactCenterInsights#projectsLocationsAuthorizedViewSetsAuthorizedViewsConversationsCalculateStats.
 */
export interface ProjectsLocationsAuthorizedViewSetsAuthorizedViewsConversationsCalculateStatsOptions {
  /**
   * A filter to reduce results to a specific subset. This field is useful for
   * getting statistics about conversations with specific properties.
   */
  filter?: string;
}

/**
 * Additional options for
 * ContactCenterInsights#projectsLocationsAuthorizedViewSetsAuthorizedViewsConversationsDelete.
 */
export interface ProjectsLocationsAuthorizedViewSetsAuthorizedViewsConversationsDeleteOptions {
  /**
   * If set to true, all of this conversation's analyses will also be deleted.
   * Otherwise, the request will only succeed if the conversation has no
   * analyses.
   */
  force?: boolean;
}

/**
 * Additional options for
 * ContactCenterInsights#projectsLocationsAuthorizedViewSetsAuthorizedViewsConversationsFeedbackLabelsCreate.
 */
export interface ProjectsLocationsAuthorizedViewSetsAuthorizedViewsConversationsFeedbackLabelsCreateOptions {
  /**
   * Optional. The ID of the feedback label to create. If one is not specified
   * it will be generated by the server.
   */
  feedbackLabelId?: string;
}

/**
 * Additional options for
 * ContactCenterInsights#projectsLocationsAuthorizedViewSetsAuthorizedViewsConversationsFeedbackLabelsList.
 */
export interface ProjectsLocationsAuthorizedViewSetsAuthorizedViewsConversationsFeedbackLabelsListOptions {
  /**
   * Optional. A filter to reduce results to a specific subset. Supports
   * disjunctions (OR) and conjunctions (AND). Automatically sorts by
   * conversation ID. To sort by all feedback labels in a project see
   * ListAllFeedbackLabels. Supported fields: * `issue_model_id` *
   * `qa_question_id` * `qa_scorecard_id` * `min_create_time` *
   * `max_create_time` * `min_update_time` * `max_update_time` *
   * `feedback_label_type`: QUALITY_AI, TOPIC_MODELING
   */
  filter?: string;
  /**
   * Optional. The maximum number of feedback labels to return in the response.
   * A valid page size ranges from 0 to 100,000 inclusive. If the page size is
   * zero or unspecified, a default page size of 100 will be chosen. Note that a
   * call might return fewer results than the requested page size.
   */
  pageSize?: number;
  /**
   * Optional. The value returned by the last `ListFeedbackLabelsResponse`.
   * This value indicates that this is a continuation of a prior
   * `ListFeedbackLabels` call and that the system should return the next page
   * of data.
   */
  pageToken?: string;
}

/**
 * Additional options for
 * ContactCenterInsights#projectsLocationsAuthorizedViewSetsAuthorizedViewsConversationsFeedbackLabelsPatch.
 */
export interface ProjectsLocationsAuthorizedViewSetsAuthorizedViewsConversationsFeedbackLabelsPatchOptions {
  /**
   * Required. The list of fields to be updated.
   */
  updateMask?: string /* FieldMask */;
}

function serializeProjectsLocationsAuthorizedViewSetsAuthorizedViewsConversationsFeedbackLabelsPatchOptions(data: any): ProjectsLocationsAuthorizedViewSetsAuthorizedViewsConversationsFeedbackLabelsPatchOptions {
  return {
    ...data,
    updateMask: data["updateMask"] !== undefined ? data["updateMask"] : undefined,
  };
}

function deserializeProjectsLocationsAuthorizedViewSetsAuthorizedViewsConversationsFeedbackLabelsPatchOptions(data: any): ProjectsLocationsAuthorizedViewSetsAuthorizedViewsConversationsFeedbackLabelsPatchOptions {
  return {
    ...data,
    updateMask: data["updateMask"] !== undefined ? data["updateMask"] : undefined,
  };
}

/**
 * Additional options for
 * ContactCenterInsights#projectsLocationsAuthorizedViewSetsAuthorizedViewsConversationsGet.
 */
export interface ProjectsLocationsAuthorizedViewSetsAuthorizedViewsConversationsGetOptions {
  /**
   * The level of details of the conversation. Default is `FULL`.
   */
  view?:  | "CONVERSATION_VIEW_UNSPECIFIED" | "FULL" | "BASIC";
}

/**
 * Additional options for
 * ContactCenterInsights#projectsLocationsAuthorizedViewSetsAuthorizedViewsConversationsList.
 */
export interface ProjectsLocationsAuthorizedViewSetsAuthorizedViewsConversationsListOptions {
  /**
   * A filter to reduce results to a specific subset. Useful for querying
   * conversations with specific properties.
   */
  filter?: string;
  /**
   * Optional. The attribute by which to order conversations in the response.
   * If empty, conversations will be ordered by descending creation time.
   * Supported values are one of the following: * create_time *
   * customer_satisfaction_rating * duration * latest_analysis * start_time *
   * turn_count The default sort order is ascending. To specify order, append
   * `asc` or `desc` (`create_time desc`). For more details, see [Google AIPs
   * Ordering](https://google.aip.dev/132#ordering).
   */
  orderBy?: string;
  /**
   * The maximum number of conversations to return in the response. A valid
   * page size ranges from 0 to 100,000 inclusive. If the page size is zero or
   * unspecified, a default page size of 100 will be chosen. Note that a call
   * might return fewer results than the requested page size.
   */
  pageSize?: number;
  /**
   * The value returned by the last `ListConversationsResponse`. This value
   * indicates that this is a continuation of a prior `ListConversations` call
   * and that the system should return the next page of data.
   */
  pageToken?: string;
  /**
   * The level of details of the conversation. Default is `BASIC`.
   */
  view?:  | "CONVERSATION_VIEW_UNSPECIFIED" | "FULL" | "BASIC";
}

/**
 * Additional options for
 * ContactCenterInsights#projectsLocationsAuthorizedViewSetsAuthorizedViewsOperationsList.
 */
export interface ProjectsLocationsAuthorizedViewSetsAuthorizedViewsOperationsListOptions {
  /**
   * The standard list filter.
   */
  filter?: string;
  /**
   * The standard list page size.
   */
  pageSize?: number;
  /**
   * The standard list page token.
   */
  pageToken?: string;
}

/**
 * Additional options for
 * ContactCenterInsights#projectsLocationsConversationsAnalysesList.
 */
export interface ProjectsLocationsConversationsAnalysesListOptions {
  /**
   * A filter to reduce results to a specific subset. Useful for querying
   * conversations with specific properties.
   */
  filter?: string;
  /**
   * The maximum number of analyses to return in the response. If this value is
   * zero, the service will select a default size. A call might return fewer
   * objects than requested. A non-empty `next_page_token` in the response
   * indicates that more data is available.
   */
  pageSize?: number;
  /**
   * The value returned by the last `ListAnalysesResponse`; indicates that this
   * is a continuation of a prior `ListAnalyses` call and the system should
   * return the next page of data.
   */
  pageToken?: string;
}

/**
 * Additional options for
 * ContactCenterInsights#projectsLocationsConversationsCalculateStats.
 */
export interface ProjectsLocationsConversationsCalculateStatsOptions {
  /**
   * A filter to reduce results to a specific subset. This field is useful for
   * getting statistics about conversations with specific properties.
   */
  filter?: string;
}

/**
 * Additional options for
 * ContactCenterInsights#projectsLocationsConversationsCreate.
 */
export interface ProjectsLocationsConversationsCreateOptions {
  /**
   * A unique ID for the new conversation. This ID will become the final
   * component of the conversation's resource name. If no ID is specified, a
   * server-generated ID will be used. This value should be 4-64 characters and
   * must match the regular expression `^[a-z0-9-]{4,64}$`. Valid characters are
   * `a-z-`
   */
  conversationId?: string;
}

/**
 * Additional options for
 * ContactCenterInsights#projectsLocationsConversationsDelete.
 */
export interface ProjectsLocationsConversationsDeleteOptions {
  /**
   * If set to true, all of this conversation's analyses will also be deleted.
   * Otherwise, the request will only succeed if the conversation has no
   * analyses.
   */
  force?: boolean;
}

/**
 * Additional options for
 * ContactCenterInsights#projectsLocationsConversationsFeedbackLabelsCreate.
 */
export interface ProjectsLocationsConversationsFeedbackLabelsCreateOptions {
  /**
   * Optional. The ID of the feedback label to create. If one is not specified
   * it will be generated by the server.
   */
  feedbackLabelId?: string;
}

/**
 * Additional options for
 * ContactCenterInsights#projectsLocationsConversationsFeedbackLabelsList.
 */
export interface ProjectsLocationsConversationsFeedbackLabelsListOptions {
  /**
   * Optional. A filter to reduce results to a specific subset. Supports
   * disjunctions (OR) and conjunctions (AND). Automatically sorts by
   * conversation ID. To sort by all feedback labels in a project see
   * ListAllFeedbackLabels. Supported fields: * `issue_model_id` *
   * `qa_question_id` * `qa_scorecard_id` * `min_create_time` *
   * `max_create_time` * `min_update_time` * `max_update_time` *
   * `feedback_label_type`: QUALITY_AI, TOPIC_MODELING
   */
  filter?: string;
  /**
   * Optional. The maximum number of feedback labels to return in the response.
   * A valid page size ranges from 0 to 100,000 inclusive. If the page size is
   * zero or unspecified, a default page size of 100 will be chosen. Note that a
   * call might return fewer results than the requested page size.
   */
  pageSize?: number;
  /**
   * Optional. The value returned by the last `ListFeedbackLabelsResponse`.
   * This value indicates that this is a continuation of a prior
   * `ListFeedbackLabels` call and that the system should return the next page
   * of data.
   */
  pageToken?: string;
}

/**
 * Additional options for
 * ContactCenterInsights#projectsLocationsConversationsFeedbackLabelsPatch.
 */
export interface ProjectsLocationsConversationsFeedbackLabelsPatchOptions {
  /**
   * Required. The list of fields to be updated.
   */
  updateMask?: string /* FieldMask */;
}

function serializeProjectsLocationsConversationsFeedbackLabelsPatchOptions(data: any): ProjectsLocationsConversationsFeedbackLabelsPatchOptions {
  return {
    ...data,
    updateMask: data["updateMask"] !== undefined ? data["updateMask"] : undefined,
  };
}

function deserializeProjectsLocationsConversationsFeedbackLabelsPatchOptions(data: any): ProjectsLocationsConversationsFeedbackLabelsPatchOptions {
  return {
    ...data,
    updateMask: data["updateMask"] !== undefined ? data["updateMask"] : undefined,
  };
}

/**
 * Additional options for
 * ContactCenterInsights#projectsLocationsConversationsGet.
 */
export interface ProjectsLocationsConversationsGetOptions {
  /**
   * The level of details of the conversation. Default is `FULL`.
   */
  view?:  | "CONVERSATION_VIEW_UNSPECIFIED" | "FULL" | "BASIC";
}

/**
 * Additional options for
 * ContactCenterInsights#projectsLocationsConversationsList.
 */
export interface ProjectsLocationsConversationsListOptions {
  /**
   * A filter to reduce results to a specific subset. Useful for querying
   * conversations with specific properties.
   */
  filter?: string;
  /**
   * Optional. The attribute by which to order conversations in the response.
   * If empty, conversations will be ordered by descending creation time.
   * Supported values are one of the following: * create_time *
   * customer_satisfaction_rating * duration * latest_analysis * start_time *
   * turn_count The default sort order is ascending. To specify order, append
   * `asc` or `desc` (`create_time desc`). For more details, see [Google AIPs
   * Ordering](https://google.aip.dev/132#ordering).
   */
  orderBy?: string;
  /**
   * The maximum number of conversations to return in the response. A valid
   * page size ranges from 0 to 100,000 inclusive. If the page size is zero or
   * unspecified, a default page size of 100 will be chosen. Note that a call
   * might return fewer results than the requested page size.
   */
  pageSize?: number;
  /**
   * The value returned by the last `ListConversationsResponse`. This value
   * indicates that this is a continuation of a prior `ListConversations` call
   * and that the system should return the next page of data.
   */
  pageToken?: string;
  /**
   * The level of details of the conversation. Default is `BASIC`.
   */
  view?:  | "CONVERSATION_VIEW_UNSPECIFIED" | "FULL" | "BASIC";
}

/**
 * Additional options for
 * ContactCenterInsights#projectsLocationsConversationsPatch.
 */
export interface ProjectsLocationsConversationsPatchOptions {
  /**
   * The list of fields to be updated. All possible fields can be updated by
   * passing `*`, or a subset of the following updateable fields can be
   * provided: * `agent_id` * `language_code` * `labels` * `metadata` *
   * `quality_metadata` * `call_metadata` * `start_time` * `expire_time` or
   * `ttl` * `data_source.gcs_source.audio_uri` or
   * `data_source.dialogflow_source.audio_uri`
   */
  updateMask?: string /* FieldMask */;
}

function serializeProjectsLocationsConversationsPatchOptions(data: any): ProjectsLocationsConversationsPatchOptions {
  return {
    ...data,
    updateMask: data["updateMask"] !== undefined ? data["updateMask"] : undefined,
  };
}

function deserializeProjectsLocationsConversationsPatchOptions(data: any): ProjectsLocationsConversationsPatchOptions {
  return {
    ...data,
    updateMask: data["updateMask"] !== undefined ? data["updateMask"] : undefined,
  };
}

/**
 * Additional options for
 * ContactCenterInsights#projectsLocationsIssueModelsIssuesPatch.
 */
export interface ProjectsLocationsIssueModelsIssuesPatchOptions {
  /**
   * The list of fields to be updated.
   */
  updateMask?: string /* FieldMask */;
}

function serializeProjectsLocationsIssueModelsIssuesPatchOptions(data: any): ProjectsLocationsIssueModelsIssuesPatchOptions {
  return {
    ...data,
    updateMask: data["updateMask"] !== undefined ? data["updateMask"] : undefined,
  };
}

function deserializeProjectsLocationsIssueModelsIssuesPatchOptions(data: any): ProjectsLocationsIssueModelsIssuesPatchOptions {
  return {
    ...data,
    updateMask: data["updateMask"] !== undefined ? data["updateMask"] : undefined,
  };
}

/**
 * Additional options for
 * ContactCenterInsights#projectsLocationsIssueModelsPatch.
 */
export interface ProjectsLocationsIssueModelsPatchOptions {
  /**
   * The list of fields to be updated.
   */
  updateMask?: string /* FieldMask */;
}

function serializeProjectsLocationsIssueModelsPatchOptions(data: any): ProjectsLocationsIssueModelsPatchOptions {
  return {
    ...data,
    updateMask: data["updateMask"] !== undefined ? data["updateMask"] : undefined,
  };
}

function deserializeProjectsLocationsIssueModelsPatchOptions(data: any): ProjectsLocationsIssueModelsPatchOptions {
  return {
    ...data,
    updateMask: data["updateMask"] !== undefined ? data["updateMask"] : undefined,
  };
}

/**
 * Additional options for
 * ContactCenterInsights#projectsLocationsListAllFeedbackLabels.
 */
export interface ProjectsLocationsListAllFeedbackLabelsOptions {
  /**
   * Optional. A filter to reduce results to a specific subset in the entire
   * project. Supports disjunctions (OR) and conjunctions (AND). Supported
   * fields: * `issue_model_id` * `qa_question_id` * `min_create_time` *
   * `max_create_time` * `min_update_time` * `max_update_time` *
   * `feedback_label_type`: QUALITY_AI, TOPIC_MODELING
   */
  filter?: string;
  /**
   * Optional. The maximum number of feedback labels to return in the response.
   * A valid page size ranges from 0 to 100,000 inclusive. If the page size is
   * zero or unspecified, a default page size of 100 will be chosen. Note that a
   * call might return fewer results than the requested page size.
   */
  pageSize?: number;
  /**
   * Optional. The value returned by the last `ListAllFeedbackLabelsResponse`.
   * This value indicates that this is a continuation of a prior
   * `ListAllFeedbackLabels` call and that the system should return the next
   * page of data.
   */
  pageToken?: string;
}

/**
 * Additional options for
 * ContactCenterInsights#projectsLocationsOperationsList.
 */
export interface ProjectsLocationsOperationsListOptions {
  /**
   * The standard list filter.
   */
  filter?: string;
  /**
   * The standard list page size.
   */
  pageSize?: number;
  /**
   * The standard list page token.
   */
  pageToken?: string;
}

/**
 * Additional options for
 * ContactCenterInsights#projectsLocationsPhraseMatchersList.
 */
export interface ProjectsLocationsPhraseMatchersListOptions {
  /**
   * A filter to reduce results to a specific subset. Useful for querying
   * phrase matchers with specific properties.
   */
  filter?: string;
  /**
   * The maximum number of phrase matchers to return in the response. If this
   * value is zero, the service will select a default size. A call might return
   * fewer objects than requested. A non-empty `next_page_token` in the response
   * indicates that more data is available.
   */
  pageSize?: number;
  /**
   * The value returned by the last `ListPhraseMatchersResponse`. This value
   * indicates that this is a continuation of a prior `ListPhraseMatchers` call
   * and that the system should return the next page of data.
   */
  pageToken?: string;
}

/**
 * Additional options for
 * ContactCenterInsights#projectsLocationsPhraseMatchersPatch.
 */
export interface ProjectsLocationsPhraseMatchersPatchOptions {
  /**
   * The list of fields to be updated.
   */
  updateMask?: string /* FieldMask */;
}

function serializeProjectsLocationsPhraseMatchersPatchOptions(data: any): ProjectsLocationsPhraseMatchersPatchOptions {
  return {
    ...data,
    updateMask: data["updateMask"] !== undefined ? data["updateMask"] : undefined,
  };
}

function deserializeProjectsLocationsPhraseMatchersPatchOptions(data: any): ProjectsLocationsPhraseMatchersPatchOptions {
  return {
    ...data,
    updateMask: data["updateMask"] !== undefined ? data["updateMask"] : undefined,
  };
}

/**
 * Additional options for
 * ContactCenterInsights#projectsLocationsQaScorecardsCreate.
 */
export interface ProjectsLocationsQaScorecardsCreateOptions {
  /**
   * Optional. A unique ID for the new QaScorecard. This ID will become the
   * final component of the QaScorecard's resource name. If no ID is specified,
   * a server-generated ID will be used. This value should be 4-64 characters
   * and must match the regular expression `^[a-z0-9-]{4,64}$`. Valid characters
   * are `a-z-`.
   */
  qaScorecardId?: string;
}

/**
 * Additional options for
 * ContactCenterInsights#projectsLocationsQaScorecardsDelete.
 */
export interface ProjectsLocationsQaScorecardsDeleteOptions {
  /**
   * Optional. If set to true, all of this QaScorecard's child resources will
   * also be deleted. Otherwise, the request will only succeed if it has none.
   */
  force?: boolean;
}

/**
 * Additional options for
 * ContactCenterInsights#projectsLocationsQaScorecardsList.
 */
export interface ProjectsLocationsQaScorecardsListOptions {
  /**
   * Optional. The maximum number of scorecards to return in the response. If
   * the value is zero, the service will select a default size. A call might
   * return fewer objects than requested. A non-empty `next_page_token` in the
   * response indicates that more data is available.
   */
  pageSize?: number;
  /**
   * Optional. The value returned by the last `ListQaScorecardsResponse`. This
   * value indicates that this is a continuation of a prior `ListQaScorecards`
   * call and that the system should return the next page of data.
   */
  pageToken?: string;
}

/**
 * Additional options for
 * ContactCenterInsights#projectsLocationsQaScorecardsPatch.
 */
export interface ProjectsLocationsQaScorecardsPatchOptions {
  /**
   * Required. The list of fields to be updated. All possible fields can be
   * updated by passing `*`, or a subset of the following updateable fields can
   * be provided: * `description` * `display_name`
   */
  updateMask?: string /* FieldMask */;
}

function serializeProjectsLocationsQaScorecardsPatchOptions(data: any): ProjectsLocationsQaScorecardsPatchOptions {
  return {
    ...data,
    updateMask: data["updateMask"] !== undefined ? data["updateMask"] : undefined,
  };
}

function deserializeProjectsLocationsQaScorecardsPatchOptions(data: any): ProjectsLocationsQaScorecardsPatchOptions {
  return {
    ...data,
    updateMask: data["updateMask"] !== undefined ? data["updateMask"] : undefined,
  };
}

/**
 * Additional options for
 * ContactCenterInsights#projectsLocationsQaScorecardsRevisionsCreate.
 */
export interface ProjectsLocationsQaScorecardsRevisionsCreateOptions {
  /**
   * Optional. A unique ID for the new QaScorecardRevision. This ID will become
   * the final component of the QaScorecardRevision's resource name. If no ID is
   * specified, a server-generated ID will be used. This value should be 4-64
   * characters and must match the regular expression `^[a-z0-9-]{4,64}$`. Valid
   * characters are `a-z-`.
   */
  qaScorecardRevisionId?: string;
}

/**
 * Additional options for
 * ContactCenterInsights#projectsLocationsQaScorecardsRevisionsDelete.
 */
export interface ProjectsLocationsQaScorecardsRevisionsDeleteOptions {
  /**
   * Optional. If set to true, all of this QaScorecardRevision's child
   * resources will also be deleted. Otherwise, the request will only succeed if
   * it has none.
   */
  force?: boolean;
}

/**
 * Additional options for
 * ContactCenterInsights#projectsLocationsQaScorecardsRevisionsList.
 */
export interface ProjectsLocationsQaScorecardsRevisionsListOptions {
  /**
   * Optional. A filter to reduce results to a specific subset. Useful for
   * querying scorecard revisions with specific properties.
   */
  filter?: string;
  /**
   * Optional. The maximum number of scorecard revisions to return in the
   * response. If the value is zero, the service will select a default size. A
   * call might return fewer objects than requested. A non-empty
   * `next_page_token` in the response indicates that more data is available.
   */
  pageSize?: number;
  /**
   * Optional. The value returned by the last
   * `ListQaScorecardRevisionsResponse`. This value indicates that this is a
   * continuation of a prior `ListQaScorecardRevisions` call and that the system
   * should return the next page of data.
   */
  pageToken?: string;
}

/**
 * Additional options for
 * ContactCenterInsights#projectsLocationsQaScorecardsRevisionsQaQuestionsCreate.
 */
export interface ProjectsLocationsQaScorecardsRevisionsQaQuestionsCreateOptions {
  /**
   * Optional. A unique ID for the new question. This ID will become the final
   * component of the question's resource name. If no ID is specified, a
   * server-generated ID will be used. This value should be 4-64 characters and
   * must match the regular expression `^[a-z0-9-]{4,64}$`. Valid characters are
   * `a-z-`.
   */
  qaQuestionId?: string;
}

/**
 * Additional options for
 * ContactCenterInsights#projectsLocationsQaScorecardsRevisionsQaQuestionsList.
 */
export interface ProjectsLocationsQaScorecardsRevisionsQaQuestionsListOptions {
  /**
   * Optional. The maximum number of questions to return in the response. If
   * the value is zero, the service will select a default size. A call might
   * return fewer objects than requested. A non-empty `next_page_token` in the
   * response indicates that more data is available.
   */
  pageSize?: number;
  /**
   * Optional. The value returned by the last `ListQaQuestionsResponse`. This
   * value indicates that this is a continuation of a prior `ListQaQuestions`
   * call and that the system should return the next page of data.
   */
  pageToken?: string;
}

/**
 * Additional options for
 * ContactCenterInsights#projectsLocationsQaScorecardsRevisionsQaQuestionsPatch.
 */
export interface ProjectsLocationsQaScorecardsRevisionsQaQuestionsPatchOptions {
  /**
   * Required. The list of fields to be updated. All possible fields can be
   * updated by passing `*`, or a subset of the following updateable fields can
   * be provided: * `abbreviation` * `answer_choices` * `answer_instructions` *
   * `order` * `question_body` * `tags`
   */
  updateMask?: string /* FieldMask */;
}

function serializeProjectsLocationsQaScorecardsRevisionsQaQuestionsPatchOptions(data: any): ProjectsLocationsQaScorecardsRevisionsQaQuestionsPatchOptions {
  return {
    ...data,
    updateMask: data["updateMask"] !== undefined ? data["updateMask"] : undefined,
  };
}

function deserializeProjectsLocationsQaScorecardsRevisionsQaQuestionsPatchOptions(data: any): ProjectsLocationsQaScorecardsRevisionsQaQuestionsPatchOptions {
  return {
    ...data,
    updateMask: data["updateMask"] !== undefined ? data["updateMask"] : undefined,
  };
}

/**
 * Additional options for
 * ContactCenterInsights#projectsLocationsUpdateSettings.
 */
export interface ProjectsLocationsUpdateSettingsOptions {
  /**
   * Required. The list of fields to be updated.
   */
  updateMask?: string /* FieldMask */;
}

function serializeProjectsLocationsUpdateSettingsOptions(data: any): ProjectsLocationsUpdateSettingsOptions {
  return {
    ...data,
    updateMask: data["updateMask"] !== undefined ? data["updateMask"] : undefined,
  };
}

function deserializeProjectsLocationsUpdateSettingsOptions(data: any): ProjectsLocationsUpdateSettingsOptions {
  return {
    ...data,
    updateMask: data["updateMask"] !== undefined ? data["updateMask"] : undefined,
  };
}

/**
 * Additional options for ContactCenterInsights#projectsLocationsViewsList.
 */
export interface ProjectsLocationsViewsListOptions {
  /**
   * The maximum number of views to return in the response. If this value is
   * zero, the service will select a default size. A call may return fewer
   * objects than requested. A non-empty `next_page_token` in the response
   * indicates that more data is available.
   */
  pageSize?: number;
  /**
   * The value returned by the last `ListViewsResponse`; indicates that this is
   * a continuation of a prior `ListViews` call and the system should return the
   * next page of data.
   */
  pageToken?: string;
}

/**
 * Additional options for ContactCenterInsights#projectsLocationsViewsPatch.
 */
export interface ProjectsLocationsViewsPatchOptions {
  /**
   * The list of fields to be updated.
   */
  updateMask?: string /* FieldMask */;
}

function serializeProjectsLocationsViewsPatchOptions(data: any): ProjectsLocationsViewsPatchOptions {
  return {
    ...data,
    updateMask: data["updateMask"] !== undefined ? data["updateMask"] : undefined,
  };
}

function deserializeProjectsLocationsViewsPatchOptions(data: any): ProjectsLocationsViewsPatchOptions {
  return {
    ...data,
    updateMask: data["updateMask"] !== undefined ? data["updateMask"] : undefined,
  };
}